I assist veterans who are in need of essential services. I help navigate the VA and pursue assistance from other organizations. Veteran benefits are often found in a complicated and dynamic environment. My time working for a Member of Congress helped prepare me to do this well. I am now unburdened by the limits of government.

What happens after an employee is promoted into a supervisory position? Most are taught how to manage but few are taught how to lead. Many don't understand the difference.I show Department Heads how to retain valued staff members and guide teams to perform at their best.

- non-political position conducting problem solving for constituents- serve as a liaison to federal, district, and local agencies for constituents- empathetically conduct detailed confidential intake with more than 4,000 constituents to identify their problem and find paths to resolution- rate of success exceeds 85%- daily, use our online Customer Relationship Management tool based on the Salesforce platform to organize relevant data, track constituent cases and maintain regular communication with key stakeholders- coordinate and advocate with key leaders at 16 government agencies who can quickly address emerging issues to address a constituent's problem- coordinate actions at multiple agencies to fuse outputs at each in order to achieve problem resolution- I conducted analysis and learned that a local hospital had more than $2M of medical bills that VA had not paid. I broke their impasse with VA and arranged for the government to pay those overdue costs.- I coordinated with IRS on behalf of a local company to release $2.6M in overdue tax credits, which prevented imminent layoffs of nearly 100 employees- developed and proposed policy revisions based on trend analysis- VA implemented 4 of my policy suggestions- developed a concept for legislation that eventually passed on a vote in the US House of Representatives during Jun2022- diplomatically manage lofty expectations and gently explained the limits of a Congressman’s authority

- selected to serve in leadership positions to directly supervise teams of between 6 and 25 professionals during 17 of 20 years in uniform- served in: financial management; logistics; planning and academics- applied principles of lean/six sigma to improve process efficiency and effectiveness in financial management and logistics processes- chosen to serve as Sexual Assault Response and Prevention Coordinator at two separate organizations. -Duties included delivering targeted training to all personnel, leveraging necessary resources to support victims- evaluated personnel to identify those with high potential, mentored them and developed them for positions of greater authority and responsibility- retention (persuaded top performers to choose a Marine Corps career despite the lack of organizational incentives)- developed and implemented plans to cross-train with functional experts to improve outcomes

- regarded as a Subject Matter Expert - served as Chief Financial Officer for multiple organizations- led and trained teams at 6 organizations comprised of between 6 and 24 civilian and military professionals- created effective and efficient internal controls to mitigate risk- managed and accounted for negotiable instruments (cash, checks, vouchers)- accurately disbursed funds (military pay, civil employee pay, travel pay, vendor pay (contracts)- formulated budgets and analyzed spending to ensure alignment with operational plans and identify variances- implemented an innovative budget formulation process to link funding to operational capability- synchronized operational requirements with annual budgets ranging from $20M to $450M for 10 organizations- delivered decision support and influenced resource allocationallocation to meet all high-priority goals in a constrained resource environment including during crisis operations- cultivated relationships with contracting officers, administration officers and logistics officers to implement cross-training- identified knowledge gaps among key stakeholders in order to create and deliver training and education on financial topics- developed and prepared targeted training material and delivered it to key stakeholders- authored 3 comprehensive financial policies for publication- spearheaded an enterprise-wide project to quantify levels of essential infrastructure services including: human resources; financial management; contracting; utilities; emergency services; facility management; maintenance of real property- led financial management inspections and provided customized corrective training- performed external audit liaison- earned compliance rates between 92% and 98% on various financial management inspections and audits designed to evaluate budgeting, disbursements, and internal controls- won the award for best Financial Management Key Performance Indicators in 2009

- formally trained as a planner and served as a Subject Matter Expert on dozens of operational planning teams to identify human and non-human resources necessary to achieve the organization’s objectives- performed operational planning to develop strategic goals, create intermediate steps and assign tactical tasks to specific organizations- authored detailed instructions to coalesce all supporting organizations- analyzed tasks to identify human and non-human resources necessary for mission accomplishment- adept at switching between strategic thinking and tactical execution

- served as a curriculum developer and classroom instructor- led a team of 24 formally trained instructors to teach 9 courses to more than 750 students over two-and-a-half years- performed quality control over all 9 curricula including relevant instructional materials- used the ADDIE (Analyze, Design, Develop, Implement, Evaluate) process to perform instructional design and curriculum development- overhauled and taught an interactive financial management course for entry-level officers- created and taught an interactive advanced curriculum for career-level officers- personally taught courses multiple times and implemented improvements for future iterations- used various learning options to cater to all types of learners (visual, auditory, tactile, reading)- pursued innovative classroom methodologies including digital learning tools and graphic design- led a team of senior subject matter experts to identify technical skills to be included in curricula- taught Federal Appropriations Law

- I founded a sandwich restaurant and led all operations- entrepreneurial mindset forged over seven years operating a restaurant- performed planning and tasks for marketing and compliance- recruited, hired, trained and led two staffs to perform tasks at two locations- led staffs to perform operational duties (sanitation, food preparation, serving) at two locations- performed quality assurance for inventory, sanitation, and menu consistency- performed HR functions like hiring, firing, evaluations, payroll, training, time and attendance- implemented emerging technology for point of sale transactions and employee time and payroll- prepared financial documents such as income statement, balance sheet and statement of cash flows- took over operations in 2011 and increased sales by 38% from 2010- generated $1.2M in total sales

- Spearheaded logistics planning - identified resource gaps and sourced solutions- led logistics operations for coalition personnel throughout Al Anbar Province in Iraq (an area roughly the size of North Carolina)- led and trained 2 different teams of professionals formally trained in supply chain operations, inventory management, equipment maintenance, transportation and health services- performed logistics planning to sustain more than 14,000 US and coalition forces during overseas contingency operations- Coordinated with Iraqi governing officials to conduct two nationwide elections (2005 and 2006)- Monitored and recorded upgrades to a fleet of more than a thousand vehicles