- Initiated as a sales representative, identifying limitations in the business model.- Proposed and executed a successful transformation of the business model to increase client appeal.- Transitioned to Tech Lead after leading the implementation of key technological solutions when developers and designers were unavailable.- Developed and launched a fully-functional no-code website using Webflow, integrated with Zapier, Memberstack, Airtable, and Sendgrid.- Built a scalable backend in Airtable, automating email communication, content creation, and website interactions, resulting in a 30% increase in operational efficiency.- Streamlined processes, reducing manual tasks by 50% through automation.- Successfully bridged the gap between business and technology, ensuring alignment across departments.

- Drove lead generation, strategically sourcing and qualifying leads through social media.- Increased client acquisition by conducting high-impact cold and scheduled calls, maximizing conversions.- Seamlessly guided new clients through onboarding, ensuring efficient platform setup and adoption.- Provided exceptional client support, troubleshooting, and relationship management, resulting in long-term client satisfaction.- Leveraged a solution-oriented approach to address challenges, offering tailored recommendations that optimized platform use.Skills: Lead generation, Client acquisition, Onboarding, Relationship management, Problem-solving, Strategic communication.

As a versatile problem solver managed to provide different development services to local businesses. Also as an entrepreneur started a MERN app with a colleague:* Linux Servers end to end (CCNA included) * Developed and managed Node server components* MongoDB Structured schemas * Created high-quality, clean and reusable JavaScript code* API integrations and API building* MERN Stack applications (Backend)

- Started as the second Sales Representative in Spain, quickly mastering the country’s market and custom CRM.- Achieved a 40% increase in conversion rate within four months by conducting 12-15 daily video calls and refining sales strategies & improving the show-up rate.- Promoted to Sales Team Leader, managing a team of 5 and handling 90+ daily client chats to close deals, and streamline operations.- Led operational tasks, including client payments, seller schedules, and customer service nationwide. - Trained and supported new sales team members, ensuring consistent performance to reach at least 25% of conversion rate- Led Customer Satisfaction interactions, maintaining the churn rate below 9% (was 14%)

- Market Establishment and Growth * Spearheaded the launch and expansion of the Austin, Texas market promoting the adoption of the Just Play app. * Employed daily outreach strategies to acquire new users. (Growth a 2357 client base to the app through Facebook, Instagram and Meetup in 7 months) * Remotely negotiated contracts with local sports facilities to optimize revenue and reduce operational costs, resulting in increased profit margins. Also constructed a strong business relationship with owners.- Strategic Marketing and Branding * Established and cultivated the Just Play brand in the city and an online presence. * Searched, analyzed, and hired all the 16-member team, then led them to ensure a seamless user experience and enhance customer satisfaction.- Revenue Management and App Enhancement * Oversaw consistent revenue growth and profit optimization. * Contributed to app improvements, including the development of FAQs for internal and end users, and the optimization of player distribution algorithms in the backend.

- First employee. Won the Start-Up Chile program in 2019 as SAAS with a team of 9. - Product training for 35 new members of the company- Head of Customer Success and Customer Satisfaction (3 years) * Provided technical support to a portfolio of 250 clients (Solo - Without team) * Creation from scratch of a knowledge base in Freshdesk, HubSpot, and YouTube * 75% in time-reduction on technical onboarding in 1 year. * Present in the opening of markets in Chile, Peru, Mexico and Colombia- Head of HUBS (1 year) * Successfully led a 6 people group. * Portfolio of the 22 B2B Most Valuable Customers * 3.5K USD | Revenue up-selling 2022 * 5.5K | Revenue cross-selling of customers in 2022 * Backlog and Roadmap Management * 7% Churn Rate- Jr DevOps (1 years) * Led infrastructure as code initiatives, * Achieved a 40% cost reduction and 30% improvement in system reliability. * Implemented CI/CD systems, reducing deployment time by 60% and doubling deployment frequency. * Researched and recommended new technologies, resulting in a 20% increase in system efficiency and a 15% reduction in downtime.