Daniela G. Email & Phone Number
@hopper.com
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Who is Daniela G.? Overview
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Daniela G. is listed as Quality Insights Spanish - Premium Support at Airbnb, a with 57741 employees, based in Canada. AeroLeads shows a work email signal at hopper.com and a matched LinkedIn profile for Daniela G..
Daniela G. previously worked as Senior Project Manager at Samsara and Manager, Quality Programs at Samsara. Daniela G. holds Bachelor'S Degree, Business Administration And Hospitality Management, Bachelor from Universidad San Francisco De Quito.
Email format at Airbnb
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AeroLeads found 1 current-domain work email signal for Daniela G.. Compare company email patterns before reaching out.
About Daniela G.
Experienced multilingual professional with a demonstrated history of quality & continuous improvement, learning & development and customer service operations. Excellent interpersonal skills, teamwork, and detail-oriented. Proven ability to work under pressure in a fast-paced environment and able to deliver outstanding results. Driven by quality and high customer service standards.
Listed skills include Hospitality Management, Business Development, Business Analysis Planning And Monitoring, Customer Service, and 23 others.
Daniela G.'s current company
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Daniela G. work experience
A career timeline built from the work history available for this profile.
Senior Project Manager
Manager, Quality Programs
• Lead quality assurance operations for technical & customer support for internal and OSPs teams• Implement strategies to measure and increase customer satisfaction• Manage the coaching program for tier 1 and tier 2 agents• Recruit and supervise a team of quality analysts, specialists and project manager
Quality Assurance Program Manager
• Built the Quality Assurance Program based on COPC® standards.• Analyze effectiveness of QA initiatives and projects quantitatively and qualitatively• Establish quality assurance SOPs and provide mentorship to internal QA teams and OSPs QA teams • Drive continuous improvement projects for customer support operations
Learning And Quality Manager
• Analysis, development, and continuous improvements of the learning & quality programs for several lines of business or products.• Recruit and retain highly effective individuals for L&D and QA
Lead Quality Assurance Analyst
• Conducted quality assurance reviews and evaluations to monitor customer service agents' interactions• Implemented appeals processes• Conducted monthly calibrations to ensure alignments and adherence to QA standards• Followed Quality SOPs for project intake and planning to support several stakeholders across customer service.
Senior Travel Experience Agent
Assisting passengers and guests in a fast, efficient and transparent way with all their pre-booking and post-booking needs. Being part of the core mission to advocate on their behalf while maintaining great relationships with our airline and hotel partners. Lead the first vertical created for multilingual requests, coordinating with management to find opportunities and improve workflows related to language requests.
Villa Specialist - Luxury Retreats
• Accompany guests in the planning stage of their trip (luxury division)• Work with suppliers and vendors for all guest-related matters.
Passenger Service Agent
Customer service, assistance for passengers in arrivals and departures, domestic and international flights. Check in counters, baggage claims and boarding process. Knowledge of aviation and airport procedures including OACI agreements and IATA regulations.
Project Coordinator For The Ceo Office
• Coordinate local and international projects for the CEO • Follow up on commitments and projects of the 10 different VPs • Monitor quality and progress of internal projects and create daily and weekly reports providing feedback to all vice presidents • Manage customer relations for key accounts and VIP clients• Audit internal projects
Quality Assurance Analyst
Revenue analysis, daily reports of activities and escalations in customer service. Development of new strategies for customer service improvement. Perform QA audits of internal customer service representatives and outsourced providers to ensure the delivery of outstanding service and to meet company standards.
Restaurant Manager
• Food and Beverage management of the restaurant• Management of suppliers, vendors and cost control• Recruiting and Hiring
Front Desk & Concierge Clerk
• Check-in and check out guests at Disney's Polynesian Resort• Restaurant reservations at Walt Disney World Resort complex. • Book entertainment, show and experiences for customers• Support VIP Lounge Operations
Colleagues at Airbnb
Other employees you can reach at airbnb.com. View company contacts for 57741 employees →
Maria Theresa Pare
Colleague at AirbnbGabaldon, Central Luzon, Philippines
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MM
Mohsen Mohammad
Colleague at AirbnbSudan
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OO
Olivia Oakley
Colleague at AirbnbCasey, Illinois, United States
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LK
Lingeswaran Kalaimani
Colleague at AirbnbMadurai, Tamil Nadu, India
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SP
Sara Prebreza
Colleague at AirbnbAlbania
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JW
Jeffrey Waltmire
Colleague at AirbnbPortland, Oregon Metropolitan Area, United States
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JM
Jack Maxwell
Colleague at AirbnbNew York, United States
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HP
Helen Parisot
Colleague at AirbnbScheyville, New South Wales, Australia
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MS
Musa Sheriff
Colleague at AirbnbIstanbul, Türkiye, Turkey
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SC
Sagrario Chavez
Colleague at AirbnbColima, Mexico
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Daniela G. education
Bachelor'S Degree, Business Administration And Hospitality Management, Bachelor
B.A. Food & Beverage Management, Restaurant, Culinary, And Catering Management/Manager, Bachelor
Frequently asked questions about Daniela G.
Quick answers generated from the profile data available on this page.
What company does Daniela G. work for?
Daniela G. works for Airbnb.
What is Daniela G.'s role at Airbnb?
Daniela G. is listed as Quality Insights Spanish - Premium Support at Airbnb.
What is Daniela G.'s email address?
AeroLeads has found 1 work email signal at @hopper.com for Daniela G. at Airbnb.
Where is Daniela G. based?
Daniela G. is based in Canada while working with Airbnb.
What companies has Daniela G. worked for?
Daniela G. has worked for Airbnb, Samsara, Hopper, Latam Airlines, and Telefónica Ecuador.
Who are Daniela G.'s colleagues at Airbnb?
Daniela G.'s colleagues at Airbnb include Maria Theresa Pare, Mohsen Mohammad, Olivia Oakley, Lingeswaran Kalaimani, and Sara Prebreza.
How can I contact Daniela G.?
You can use AeroLeads to view verified contact signals for Daniela G. at Airbnb, including work email, phone, and LinkedIn data when available.
What schools did Daniela G. attend?
Daniela G. holds Bachelor'S Degree, Business Administration And Hospitality Management, Bachelor from Universidad San Francisco De Quito.
What skills is Daniela G. known for?
Daniela G. is listed with skills including Hospitality Management, Business Development, Business Analysis Planning And Monitoring, Customer Service, Restaurant Management, Quality Assurance, Team Leadership, and Teamwork.
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