Daniela G. work email
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Daniela G. personal email
Experienced multilingual professional with a demonstrated history of quality & continuous improvement, learning & development and customer service operations. Excellent interpersonal skills, teamwork, and detail-oriented. Proven ability to work under pressure in a fast-paced environment and able to deliver outstanding results. Driven by quality and high customer service standards.
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Senior Project ManagerSamsaraCanada
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Manager, Quality ProgramsSamsara Jun 2023 - Dec 2023Montreal, Quebec, Canada• Lead quality assurance operations for technical & customer support for internal and OSPs teams• Implement strategies to measure and increase customer satisfaction• Manage the coaching program for tier 1 and tier 2 agents• Recruit and supervise a team of quality analysts, specialists and project manager
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Quality Assurance Program ManagerHopper Jun 2022 - Jun 2023Montreal, Quebec, Canada• Built the Quality Assurance Program based on COPC® standards.• Analyze effectiveness of QA initiatives and projects quantitatively and qualitatively• Establish quality assurance SOPs and provide mentorship to internal QA teams and OSPs QA teams • Drive continuous improvement projects for customer support operations -
Learning And Quality ManagerHopper Jun 2021 - Jun 2022Montreal, Quebec, Canada• Analysis, development, and continuous improvements of the learning & quality programs for several lines of business or products.• Recruit and retain highly effective individuals for L&D and QA
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Lead Quality Assurance AnalystHopper Nov 2020 - Jun 2021Montreal, Quebec, Canada• Conducted quality assurance reviews and evaluations to monitor customer service agents' interactions• Implemented appeals processes• Conducted monthly calibrations to ensure alignments and adherence to QA standards• Followed Quality SOPs for project intake and planning to support several stakeholders across customer service.
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Senior Travel Experience AgentHopper Sep 2018 - Nov 2020Montreal, Quebec, CanadaAssisting passengers and guests in a fast, efficient and transparent way with all their pre-booking and post-booking needs. Being part of the core mission to advocate on their behalf while maintaining great relationships with our airline and hotel partners. Lead the first vertical created for multilingual requests, coordinating with management to find opportunities and improve workflows related to language requests.
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Villa Specialist - Luxury RetreatsAirbnb Sep 2017 - Sep 2018Montreal, Quebec, Canada• Accompany guests in the planning stage of their trip (luxury division)• Work with suppliers and vendors for all guest-related matters. -
Passenger Service AgentLatam Airlines Jul 2015 - May 2017EcuadorCustomer service, assistance for passengers in arrivals and departures, domestic and international flights. Check in counters, baggage claims and boarding process. Knowledge of aviation and airport procedures including OACI agreements and IATA regulations. -
Project Coordinator For The Ceo OfficeTelefónica Ecuador Jul 2013 - Dec 2014Quito, Ecuador• Coordinate local and international projects for the CEO • Follow up on commitments and projects of the 10 different VPs • Monitor quality and progress of internal projects and create daily and weekly reports providing feedback to all vice presidents • Manage customer relations for key accounts and VIP clients• Audit internal projects -
Quality Assurance AnalystTelefónica Mar 2011 - Jul 2013Quito, EcuadorRevenue analysis, daily reports of activities and escalations in customer service. Development of new strategies for customer service improvement. Perform QA audits of internal customer service representatives and outsourced providers to ensure the delivery of outstanding service and to meet company standards.
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Restaurant ManagerGrigiofood Cia Ltda - Restaurant Aloha Ohana Nov 2009 - Mar 2011Quito, Ecuador• Food and Beverage management of the restaurant• Management of suppliers, vendors and cost control• Recruiting and Hiring
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Front Desk & Concierge ClerkWalt Disney World Jan 2009 - Oct 2009Orlando, Florida Area• Check-in and check out guests at Disney's Polynesian Resort• Restaurant reservations at Walt Disney World Resort complex. • Book entertainment, show and experiences for customers• Support VIP Lounge Operations
Daniela G. Skills
Daniela G. Education Details
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Bachelor -
Bachelor
Frequently Asked Questions about Daniela G.
What company does Daniela G. work for?
Daniela G. works for Samsara
What is Daniela G.'s role at the current company?
Daniela G.'s current role is Senior Project Manager.
What is Daniela G.'s email address?
Daniela G.'s email address is dg****@****per.com
What schools did Daniela G. attend?
Daniela G. attended Universidad San Francisco De Quito, Universidad San Francisco De Quito.
What skills is Daniela G. known for?
Daniela G. has skills like Hospitality Management, Business Development, Business Analysis Planning And Monitoring, Customer Service, Restaurant Management, Quality Assurance, Team Leadership, Teamwork, Food, English, Social Media, Marketing Strategy.
Who are Daniela G.'s colleagues?
Daniela G.'s colleagues are Suryakant K., Eden Margo, Layne Baker, Brandon Andreola, Gustavo Balla, Xcodm Pro, Sammaun Mistry.
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Daniela Alvarado G.
Vancouver, Bc -
Daniela G. Servin
Montreal, Qc -
Daniela Orozco G
Canada
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