Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.Maintains patient care database by entering new information as it becomes available.Schedule patient visits and answer pre-visit questions, including about billing Ensure compliance with professional standards & regulatory requirements Answer patient calls, emails and questions, including finding insurance estimates

•Handled high volume of inbound calls per shift with friendly greeting to create positive inbound calling experience for customers.•Resolved complaints to satisfy customers and encourage future transactions.•Trained and coached new call center team members on computer systems and customer service strategies.

•Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.•Managed inventory control, cash control and store opening and closing procedures.•Reviewed performance data to monitor and measure productivity, goal progress and activity levels.•Managed daily operations, administrative duties, scheduling, and sales

•Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.•Managed accounts and client records of clients, observing confidentiality and extreme discretion.•Handled office scheduling and made notes for deadlines, motions and other important dates, as well as other general clerical office needs

•Established rapport and relationships with patients and external partners to cross-train and support medical staff.•Reviewed each step of patient care and made proactive adjustments to avert issues.•Educated patients by explaining preparation instructions for upcoming procedures and tests.

Installed software, modified and repaired hardware and resolved technical issues.Managed call flow and responded to technical support needs of customers.Resolved customer issues in a clear, courteous and straightforward manner.Identified and solved technical issues with a variety of diagnostic tools.Alerted customers to upcoming sales events and promotions.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Prepare conference room tastefully for client meetings, according to previous knowledge of clientele.Create and update client accounts.Answer and direct calls on a multi-line system.Troubleshoot wireless and printer issues.Assist with the planning, menu creation, and staffing for catering parties.Identify, sign in and monitor clientele for security purposes.​

Sort and organize student files, including financial documentation, behavioral charts, and previous records.Clean out previous filing and computer systems, ensuring they would work more efficiently.Answer multi-line phone systems and ensure delivery of messages and mail.Greet and show parents around school, showing them what occurs and who the teachers are.Identify, sign in and monitor clientele for security purposes.Compare costs and order parts to build private computers.Build and set-up private desktop systems.Trouble shooting for friends and relatives computers, assisting with set-up of new systems, installation of OS and software, and online accounts.Long distance troubleshooting assistance was provided as needed.