Dave Hester Email & Phone Number

Santa Rosa, California, US

Jacksonville, Florida, US

As the Manager of QA and Process Improvement for iMethods, I assist healthcare clients in improving their processes for EMR testing. The main way that I assist those clients is through using a team of analysts to provide services around Eggplant automated testing, robotic process automation, and AI. If you are a healthcare system looking to test smarter.

Chapel Hill, North Carolina, US

Responsible for both automated testing and analyst-driven integrated testing. Current platforms are Zephyr for Jira, Eggplant (Testplant), and Nova (Epic Systems).

Chapel Hill, North Carolina, US

ADT Analyst with the following areas of focus:Patient MovementTestingOptimization

Grand Rapids, MI, US

Assisting on a number of optimization projects around Resolute PB.

Reston, Virginia, US

Continuing to make Epic magic happen for my clients after the merge of maxIT into Leidos Health.

Reston, Virginia, US

Have worked as a build analyst and primary and secondary trainer for ADT, Prelude, Resolute PB, and Benefits Engine implementations for a variety of clients including both hospitals and large physicians' groups.

Syracuse, NY, US

Currently working with the ADT team towards a May 2014 go-live. Areas of responsibility include:BCA 2014 + BCAWebPress-Ganey ExtractsReporting WorkbenchMapped Record Testing w/ Third Party VendorsRevenue Cycle TestingBatch SchedulerData Courier

Chicago, Illinois, US

Brought 15 new practices live for Resurrection Healthcare Conducted kick-off meetings and performed onsite analysis Performed gap analysis between current billing practices and those standard within Epic Obtained crucial information from finance directors about outstanding issues with hospitalists’ billing Completed all necessary build in Resolute PB.

Currently working on upgrade and optimization work for a long time Epic client. My primary focus points so far have been:Prelude Registration RedesignReal Time Eligibility conversion to 5010Resolute PB Credit ManagementCreation of a SharePoint database for tracking customer service requests

Edgewood, KY, US

Over the course of a five hospital rollout, I was responsible for writing ADT/Prelude courseware and conducting training for:* Central Scheduling* Central Registration* Hospital and Hospital Outpatient Department Registrars* Lab Registration* EVS Staff and ManagersI also created tip sheets and was responsible for the build and maintenance of the training.

San Diego, California, US

Working with a great team to get ready for an August 2009 go-live in Epic patient access and revenue cycle.

Assisted an established Epic customer to optimize their Resolute Professional Billing position and develop a multi-payor electronic remit process.

Madison, WI, US

Currently assisting in cleanup and maintenance of provider and user master files in preparation for ClinDoc and IP CPOE go-lives.

Philadelphia, PA, US

As part of contract from maxIT Healthcare, I have served as a secondary trainer for Resolute Professional Billing and have provided post go-live build support on request. Still dreaming of a unified Master Train...

US

Started contract through maxIT Healthcare building Epic Benefits Engine and Epic Resolute Professional Billing and conducting PB training classes. Ended contract with five months as interim Manager for Reimbursements in Revenue Operations

Norfolk, Virginia, US

Resolute PB, Resolute Professional Claims, and Benefits Engine SME.

Conducted training for Microsoft Office Applications as well as Dreamweaver, Basic Web Design, and Lotus Notes

Miami, Florida, US

Oversaw three training locations in the Washington, DC area

Miami, Florida, US

Held Microsoft Office User Specialist certification. Taught all Microsoft Office applications including Word, Excel, Access, PowerPoint as well as MS Project, MS Publisher, MS FrontPage, HTML scripting, and Javascript. Lead trainer on contracts with Lockheed Martin, NIH, US Pharmacopia, and Celera Genomics.

Arlington, Virginia, US

Trained as Arabic linguist at Defense Language Institute (DLI) from Sept 1992 through Feb 1994. Follow on assignments included Goodfellow Air Force Base, 124 MI BN Fort Stewart, and 742 MI BN Fort Meade.Received awards for performance on assignments both in US and abroad.

Norfolk, Virginia, US

From June through August of each year, I worked at Camp Willoughby, the City of Norfolk's Day Camp program. I began as a counselor and finished as Camp Director. During the non-summer seasons, I ran educational programs in wildlife and wildlife conservation and conducted a program to give opportunities for low-SES children to have camping experiences.

Arabic Basic Course, Arabic - Ap

Bs Psychology/Minor In German, Psychology/German/Secondary Education

Applied Science

Hs Diploma, Hs Diploma