As a Business Analyst in the Tax Reduction Department, I work directly with management to evaluate and identify the financial impact of future UI (Unemployment Insurance - SUI and FUTA), WOTC, and other high impact changes to the company. I provide analytical support, data analysis, and coordination of applications, reporting, and metrics that identify significant tax benefits and savings. • Responsible for gathering and analyzing UI information for customer base. Interact with Sales, Support, and Management to notify and apply UI rate changes to selected accounts. Report financial impact of changes to senior management. • Coordinate with Program and National Account Managers the changes to high volume / visible accounts. Work with operations to schedule extensive assignment changes.• Coordination and development of procedures. Analyze, review, develop alternatives, process improvements and issue resolution. Participates in projects and departmental initiatives• Provide management / accounting / tax department key metrics regarding HireAct opportunities for our workforce.• Develop and maintain project reporting, tracking tools and resources necessary to provide information on demand.

Managed team processing and customer support for $5M / yr. home improvement retail account. Managed compliance controls for data, applications, facility, and network support. • Eliminated threat of client imposed penalties through timely and sustainable operational improvements. • Improved quality of product and SOP guidelines exceeding client Service Level Agreements (SLA). Streamlined training procedures and successfully implemented business continuity plan.• Managed employee and compliance audits for internal processing and system related applications. Received company recognition award for FTC Compliance Assessments. • Successfully directed cross-functional teams including technology, operations, research, and support. Received Division Focused Leader Award (2006, 2007).• Established offsite record retention and required SOP guidelines to ensure compliance requirements. Identified key processing constraints, developed and implemented resolution. Received Company Innovation Award (2008).

Management of Operations and Departmental Teams for processing background and drug screenings. Conduct business reviews and determine future goals and strategy for departments, associates, and applications. Development of SOP guidelines and metrics reducing errors and omissions.• Successfully created department level production matrices, associate training procedures, department / manager / team goals, operational performance and improvement processes. • Evaluated customer trending and implemented /reduced required resources to meet production needs. • Provided ongoing operational analysis and successfully resolved operational issues and constraints. • Establish guidelines to maintain proper adherence to procedures and processes in accordance with customer SLA’s. • Oversaw administrative functions to ensure data was handled efficiently and within company mandated guidelines. Department budget and cost containment. Ensured Timely month-end close and customer billing.

Managed new products, development and scheduled deployment. Create internal and external documentation and release notes.• Developed testing applications and was responsible for significant reduction in product release defects and redeployments. • Created customer and internal support users / specification documentation for products. • SQL ad hoc query processing. Interact directly with users to develop reporting needs. Work directly with customers to develop customer reporting requirements. • Successful utilization of project tracking tools and resources for product development and implementation.

Directed product development and managed applications and databases for screening solutions.• Improved enhancement to internal databases to reduce dependency on outside vendors.• Created Fraud detection and batch processing databases, supporting products for additional market share Received award for Highest Revenues New Business (1999). • Designed, implemented, and maintained the mandated FCRA and FTC compliance procedures and records. Received Distinguished Service Award for Commitment, Dedication, and Perseverance.

Directed departments for backgrounds, court record research, motor vehicle and financial reports, and business related products. Created Large volume customer accessed public record databases. • Successfully implemented employee training programs with standardized documentation and procedures; policy development, and performed required audit reviews. • Trained customers and internal users on product, ordering, delivery, and compliance requirements. Developed public record databases of over 150 million records reducing dependency on outside vendors.• Negotiated contracts with state and county agencies to procure information. • Successfully negotiated agreements with largest providers of business information. Monthly reporting. Design, plan, implement new products, evaluate programs, applications and functions, controls, strategies, and system management.