Michael Sharp Email & Phone Number

Boulder, CO, US

Tampa, FL, US

• Developed and edit documents, business models, and work flows for the US Census Bureau
• Assisted USCB DICE program with survey lifecycle documents
• Led project teams to create appropriate business models
• Analyzed business processes to understand and manage the current environment, identify gaps, duplications and redundancies, and identify improvement opportunities
• Identified impacts and/or dependencies across the current / future environments

Edgewater, MD, US

• Designed print and electronic user documentation
• Developed presentations to teach Wiki media and Confluence methods
• Applied information design (iD) and information experience (iX) to improve documentation
• Documented human-computer interaction (HCI) and user experience (UX)
• Applied "wicked problem" solving and design thinking to processesSymbologic helps companies understand their user and informationexperience, processes, and product usability by developing anddelivering informational.

Laurel, MD, US

• Facilitated sessions (with MURAL) to model and document the current environment for business processes, data, systems, services, and technology infrastructure
• Led single or multiple project teams to create appropriate business models (with ARIS and Visio)
• Analyzed business processes to understand and manage the current environment, identify gaps, duplications and redundancies, and identify improvement opportunities
• Identified impacts and/or dependencies across the current / future environments
• Worked with CMS business owners to define their target goals and propose alternative business solutions
• Developed work plans to reach the target goals

Columbia, MD, US

• Applied Information Architecture to visualize the layout of an existing DOD Help system
• Liaised with SMEs to build a User-centered information architecture, so designers could apply UX features
• Used Wiki media and Confluence to place training materials into accessible environment
• Collaborated with customers, designers, SMEs, and technical staff

Leesburg, VA, US

• Met with clients, users, and developers
• Designed data collection instruments and information storage methods, via Atlassian Confluence
• Created and implemented interface usability protocols
• Presented protocol findings to effect improvements
• Supported Mission Assurance and CMMI compliance

• Created and mapped user stories for Center for Medicare and Medicaid Services (CMS)
• Partnered with UX and technology experts to develop functional requirements
• Translated requirements into clearly defined user stories/functional requirements
• Used Inspectra's Spira and Atlassian's JIRA to map business requirements
• Ensured training material met Section 508 Web compliance (WCAG 2.1), applying JAWS compliance testing
• Developed wiki help (Confluence) and CBTs (Captivate)

• (Volunteer)
• Applied activity theory and rhetorical theory to design, research and test app and game ideas for Android OS: https://play.google.com/store/apps/details?id=com.androdev.kaleidocam( I am not a coder.)
• Tested applications for usability across devices
• Designed icons
• https://play.google.com/store/apps/details?id=com.androdev.kaleidocam&hl=enAndroDev won 3rd place in the Sphero Hack Tour of 2012.

Longmont, Colorado, US

• Usability, UX and social mediaContent management for ROBAUTO's BiBli product line (low-cost, social robots FOR kids, built BY kids)ROBAUTO contributes to and explores the following fields:
• Artificial Intelligence (AI)
• Human-Robot Interaction (HRI)
• Human-Computer Interaction (HCI)
• Human-Machine Interaction (HMI)
• Compelling robot characters

Boulder, Colorado, US

• FISMA/NIST compliance documents for UCAR Cyber Security projects for COSMIC (Radio Occultation)
• Partnered with UX and technology experts to develop functional requirements
• Translated requirements into clearly defined user stories/functional requirements
• Created and updated Plans of Action and Milestones (POA&M)
• Used Atlassian Jira and Google Docs, working with Sr. SMEs to create guidance for all IT/Cyber Security entities, per FISMA NIST 800-53
• Worked with NIST FIPS 201 (PIV) for implementation schedule

• Created customer-facing documentation for HYDRO product
• Edited internal documentation
• Applied software programs: o SourceTree o Lua programming o Doxygen

Minneapolis, MN, US

• Tested software interface and documentation for usability
• Participated with core project teams to define and deliver technical documentation for surgical devices
• Developed print and electronic user documentation
• Operated within the rules and parameters of an FDA-regulated medical-business environment

Boulder, Colorado, US

• Applied "wicked problem" solving to design effective RMA program
• Designed wiki media collection to troubleshoot product field issues
• Built indexing schemes for PDF library (academic, applied, etc.)
• Applied Google Analytics to understand web site usage patterns
• Established Collaborative Documentation methods to teach between office sites
• Created video presentations to demonstrate engineering test results and product handlingManaged:

• At Trapdoor Technologies my work involved e-publishing with new media concepts. My PR work placed company advertisements into publishing houses and conferences (such as SXSW).
• Tested software for usability and filed problems with Bugzilla
• Performed regression testing and QA
• Saved company thousands of dollars with informed user experience
• Applied activity theory and rhetorical theory to observe and record user experience

Princeton, New Jersey, US

• Wrote, edited, and maintained documentation for TV ad placement and billing software
• Documented TV advertisement software
• Created Visio work flows

Hanover, MD, US

• Edited defense proposals to ensure message and technical accuracy
• Altered Visio wire frame drawings in proposals, per customer red lines and communication
• Assisted technical writers and Documentation Operations with printing and delivery of proposals

Boulder, Colorado, US

• Two (2) placements:College of Music and Leeds School of Business
• Liaised with Program for Writing and Rhetoric to maintain high writing standards for the Leeds School of Business
• Assisted faculties with “pro-sumer” level educational technology choices (wikis and blogs)
• Edited faculty web sites and conference communications (posters, flyers, etc.)

Denver, Colorado, US

• Qwest HFE Group
• Conducted custom usability testing for ordering and account managing
• Tested wireframes and web site prototypes
• Interviewed users and stakeholders
• Promoted ease of use
• Edited video with Morae and Sony SoundForge

Philadelphia, PA, US

• Conducted and applied
• User experience research (including ethnographic research)
• Usability testing (including Tobii eye tracking)
• Interaction design
• Requirements gathering
• Functional specifications

• Assisted CXO with heuristic evaluations of developer modules
• Created UI/UX design patterns, UI pattern libraries, stencils and other tools for Web 2.0
• Assisted with user task and interaction flows, wireframes, and user interface interaction details
• Promoted ease of use and optimized the user experience for various web-based content management system tools
• Applied Section 508 and W3C rules and concepts

Troy, NY, US

• Managed
• user experience (UX) research projects
• research recruitment strategies
• eye tracking data collection
• conference/journal/seminar preparation of research findings
• Created new usability labs

Troy, NY, US

• Professional fencing instructor for RPI’s beginning fencers
• Taught fencing theory, rules, and refereeing

Troy, NY, US

• Designed and taught courses in technical and professionalcommunication at the undergraduate level. Topics included:
• conveying procedures
• testing for usability
• explaining problems and solutions
• writing business plans

Doctor Of Philosophy (Phd), Communication And Rhetoric, W/Human-Computer Interaction (Hci)

Master'S Degree (Msc), Technical And Scientific Communication

Bachelor Of Arts (Ba), Psychology