Darlene Minea Email & Phone Number

San Antonio, Texas, United States

In my role as Site Lead and Deputy Operations Manager at IntelliDyne, I oversee and provide senior leadership/support for various operational and end user functions in San Antonio and across our DHA NSS sites. I serve as a trusted advisor, putting the right people and processes in place to provide an above and beyond experience for our clients. I work with.

United States

• Managed a team of Tier III administrators and engineers across systems, network, database, and storage roles to ensure high-quality project delivery.
• Collaborated with project managers to drive stakeholder engagement and meet contract deliverables on time.
• Led employee development initiatives and supported team leads to maintain high performance levels.

San Antonio, Texas

• Collaborated with team members nationwide to build engaged teams and foster community engagement through volunteerism.
• Provided mentorship and guidance to junior team members, ensuring motivation, support, and information.
• Acted as a POC with government and contractor clients, serving as a resource and leading with a service-oriented mindset.

San Antonio, Texas Area

• Managed two teams of Deskside Support Technicians to standardize IT support processes across Defense Health Agency locations.
• Updated technical support documentation and knowledge base to improve efficiency and effectiveness.
• Coordinated support for government furnished equipment, websites, software programs, and video teleconferencing systems.

San Antonio, Texas

• Engaged with clients daily to provide deskside support and address hardware, software, and network issues.
• Supported the development of additional business for IntelliDyne by resolving problems through customer education and direct assistance.
• Ensured backup, recovery, and data restoration for customers during system upgrades or issues.
• Provided remote, phone and in-person support for various systems, including e-mail, LAN/WAN, user account administration, and applications.

Alexander M Patch Elementary School, Stuttgart Germany

• Implemented PC policies, procedures, and standards to ensure information systems were properly maintained, secure, and performed optimally within DoDEA standards.
• Reviewed technical resource requirements and provided recommendations to management for improvement.
• Trained department staff and students on new technology developments and security procedures.

Alexander M. Patch Elementary School, Stuttgart Germany

• Installed, maintained, and repaired 450 workstations and laptops for Patch Elementary School in Stuttgart, Germany.
• Provided local and remote software installation, troubleshooting, and LAN services for school productivity.
• Achieved DoD 8570.1 IAT Level II compliancy during technical support coverage for multiple area schools.

Ft. Benning, GA

• Conducted monthly FRG planning and budgeting meetings with Battalion Commander and Private Organization officers.
• Planned and scheduled 1/50 FRG activities, including yearly formal events and family day activities.
• Compiled and disseminated pertinent post and battalion information to Company level FRG coordinators.

Colorado Springs, Colorado Area

• Managed installation and maintenance of office wireless network for Carl Arnold.
• Provided Tier 1 troubleshooting for software and hardware issues.
• Advised on proper usage of home office network, email procedures, and software.

Colorado Springs, Colorado Area

• Managed and audited all medical records at the Surgical Center, ensuring compliance with HIPPA regulations and industry guidelines.
• Collaborated with patients, providers, and insurance companies to provide requested medical record copies promptly and accurately.
• Managed off-site storage for expanded record capacity while maintaining HIPPA compliance.

Winn Army Community Hospital, Fort Stewart, Georgia

• Managed military health records per DoD requirements at Winn Army Community Hospital.
• Utilized electronic patient record systems and document scanning technology for record maintenance.
• Ensured compliance with laws and regulations related to health information confidentiality.

Bachelor'S Of Science, Information Technology

Currently hold 82 credit hours towards my degree.

Certification, Medical Administrative/Executive Assistant And Medical Secretary