Darlene Minea Email & Phone Number

San Antonio, Texas, United States

In my role as Site Lead and Deputy Operations Manager at IntelliDyne, I oversee and provide senior leadership/support for various operational and end user functions in San Antonio and across our DHA NSS sites. I serve as a trusted advisor, putting the right people and processes in place to provide an above and beyond experience for our clients. I work with our Problem Management and other staff to identify and communicate trends, coordinating resolutions amongst stakeholders in a timely manner. Additionally, I contribute to a people-first culture and coordinate volunteer and team building events to support our Military Resource, Women in Tech, and Leadership groups or initiatives.

United States

• Managed a team of Tier III administrators and engineers across systems, network, database, and storage roles to ensure high-quality project delivery.• Collaborated with project managers to drive stakeholder engagement and meet contract deliverables on time.• Led employee development initiatives and supported team leads to maintain high performance levels.

San Antonio, Texas

• Collaborated with team members nationwide to build engaged teams and foster community engagement through volunteerism.• Provided mentorship and guidance to junior team members, ensuring motivation, support, and information.• Acted as a POC with government and contractor clients, serving as a resource and leading with a service-oriented mindset.

San Antonio, Texas Area

• Managed two teams of Deskside Support Technicians to standardize IT support processes across Defense Health Agency locations.• Updated technical support documentation and knowledge base to improve efficiency and effectiveness.• Coordinated support for government furnished equipment, websites, software programs, and video teleconferencing systems.

San Antonio, Texas

• Engaged with clients daily to provide deskside support and address hardware, software, and network issues.• Supported the development of additional business for IntelliDyne by resolving problems through customer education and direct assistance.• Ensured backup, recovery, and data restoration for customers during system upgrades or issues.• Provided remote, phone and in-person support for various systems, including e-mail, LAN/WAN, user account administration, and applications.

Alexander M Patch Elementary School, Stuttgart Germany

• Implemented PC policies, procedures, and standards to ensure information systems were properly maintained, secure, and performed optimally within DoDEA standards.• Reviewed technical resource requirements and provided recommendations to management for improvement.• Trained department staff and students on new technology developments and security procedures.

Alexander M. Patch Elementary School, Stuttgart Germany

• Installed, maintained, and repaired 450 workstations and laptops for Patch Elementary School in Stuttgart, Germany.• Provided local and remote software installation, troubleshooting, and LAN services for school productivity.• Achieved DoD 8570.1 IAT Level II compliancy during technical support coverage for multiple area schools.

Ft. Benning, Ga

• Conducted monthly FRG planning and budgeting meetings with Battalion Commander and Private Organization officers.• Planned and scheduled 1/50 FRG activities, including yearly formal events and family day activities.• Compiled and disseminated pertinent post and battalion information to Company level FRG coordinators.

Colorado Springs, Colorado Area

• Managed installation and maintenance of office wireless network for Carl Arnold.• Provided Tier 1 troubleshooting for software and hardware issues.• Advised on proper usage of home office network, email procedures, and software.

Colorado Springs, Colorado Area

• Managed and audited all medical records at the Surgical Center, ensuring compliance with HIPPA regulations and industry guidelines.• Collaborated with patients, providers, and insurance companies to provide requested medical record copies promptly and accurately.• Managed off-site storage for expanded record capacity while maintaining HIPPA compliance.

Winn Army Community Hospital, Fort Stewart, Georgia

• Managed military health records per DoD requirements at Winn Army Community Hospital.• Utilized electronic patient record systems and document scanning technology for record maintenance.• Ensured compliance with laws and regulations related to health information confidentiality.

Bachelor'S Of Science, Information Technology

Currently hold 82 credit hours towards my degree.

Certification, Medical Administrative/Executive Assistant And Medical Secretary