Responsible for managing all sales throughout LSP’s three verticals including; Construction Products Group (CPG), Construction Services Group (CSG) and Finished Goods Group (FGG). Headquartered in New Jersey with physical access to the entire Northeast corridor managing all sales in the 9 state region.

Work cross departmentally to ensure site and regional training initiatives are rolled out and completed on time. Convey training requirements and reporting to senior team on regular basis. Manage training team to ensure focus items are being addressed and standard work is completed.

Manage team of 50+ front line associates to ensure timely picking and counting of inventory at fulfillment center. Ensure all critical orders are prioritized and expedited to meet customers’ needs. Drive team to meet and exceed production goals.• Coach team on best practices to increase efficiency, quality and safety• Ensure associate up-training opportunities are identified and executed upon as quickly as possible• Increased team efficiency KPI week over week to align with performance standards • Interdepartmental coordination of associate labor movement• Leverage custom reporting and dashboards to set shifts up for success by optimizing associate placement across the production floor• Coordinate station usage interdepartmentally to maintain balanced workflow

Responsible for sales and follow up service of Vivarium capital equipment, consumables, consulting services, field service and software as a service (SaaS) with customers in several business sectors such as: academia, distributors, government, military, privately owned businesses and commercial firms in DE, DC, MD, NJ, PA, WV and OH.

Rehired into Customer Service Center Operations to manage customer service representative training and vendor relationships across all outsourced locations. Ensured all SLAs were executed upon as written and necessary adjustments made in field. Also implemented training for internal applications and product offerings including sales upsell techniques.• Assisted in launching new vendor run customer service center in Manila, Philippines with 500+ agents• Managed entire agent training programs for 3,000 – 4,000 agents at 8 outsourced service centers in the Philippines • Established standardized equipment environments and inventory for 25 service centers worldwide to allow hands on learning for agents• Managed entire agent training programs at 8 outsourced service centers in the Philippines

Responsible for providing qualified leads to sales team for follow up and closing through SFDC. Also managed all aspects of this internal CRM to ensure timely customer communications.• Increased capture and conversion rates by 10-15% annually using advanced features of SFDC and custom reporting• Raised efficiency for sales team and enabled addition of more sales reps with decreased onboarding time• Implemented SFDC from scratch to enhance customer account management – included all object layouts, custom fields, workflows and validation rules

Promoted to Sales Operations Analyst from Market Research Coordinator due to superior performance. Responsible for developing, qualifying and managing lead distribution process for sales teams with this leading regional 3rd party logistics (3PL) company. • Created effective lead distribution program for sales team resulting in increased close rates and less lead “waste” • Increased average revenue from $20k to $30k per team/month• Developed first-ever standardized procedures for sales teams to ensure consistent data entry and integrity• Drove customer engagement through satisfaction surveys and outreach campaigns• Designed and delivered weekly reporting on sales results and process governance statistics to management

As part of the Customer Management Operations team, was responsible for ensuring all aspects of customer payments functioned properly including all cash, credit/debit, EFT and ACH transactions as well as all supporting systems and data connections. Also handled key vendor programs with senior management approvals. Promoted to senior Operations position based on excellent results in first assignment. • Established and maintained relationships that contributed over $250M of annual revenue with payment vendors such as Western Union, Moneygram and Green Dot• Worked closely with 7 major vendors to enhance international and domestic business relationships, accomplish joint tasks, grow brand visibility and increase sales as well as negotiate and create legal contracts• Worked closely with senior HQ management to create detailed enterprise reporting, analyze company processes and to develop and implement account auditing techniques for long term trending, planning and cost reduction measures• Created action plan to conduct risk analysis and ROI potential; determined which of 25 viable vendors added value to the business through reporting scorecards and marketing efforts• Developed marketing campaigns both in house and with vendors to increase product specific sales and reduce churn