Diana Minkova Email & Phone Number

Mount Prospect, Illinois

Elk Grove Village, Il 60067

Successfully lowered CSA Company Scores by changing company's culture and insuring safety and compliance with Federal Motor Carrier Safety Regulations, DOT and OSHA regulations for a fleet of 100 + trucks.Created and maintained DOT required files such as Driver Qualification, Control Substance testing and Hours of Service.Ensured timely IFTA filings, vehicle licensing and renewals and promptly created various company reports.Developed and implemented policies, procedures and training programs for current and prospective drivers.Processed citations and violations. Responsible for recruiting and hiring drivers, conducting drug and alcohol testing in accordance to DOTguidelines.Obtained PSP, MVR and Background Reports for prospective drivers.Monitored driver performance and conducted annual reviews.Maintained vehicle maintenance files and keep track of DOT annual inspections and other preventive maintenance activities.Promoted safety throughout the company by conducting safety training and continuous education for drivers and other personnel.Conducted monthly insurance claims reviews and significantly lowered the loss ratio down to 21%. Investigated vehicle accidents and worker compensation claims and made recommendations to prevent recurrence.Investigated and processed cargo claims and ensured speedy handling on all claims.

Chicago, Il

Managed the day-to-day operations in the In- Room Dining Department; 24 hours department in a 2020 plus room hotel.Effectively executed high-end corporate hospitality functions, political and fundraising events.Accurately forecasted weekly and monthly revenues and managed payroll for over 40 employees.Ensured customer satisfaction and maintained employee relations.Motivated employees to achieve and exceed corporate expectations and improved quality of guest service.Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Conducted monthly department meetings and employee trainings.

Chicago, Il

Managed the establishment's operations and motivated employees to achieve corporate expectations Increased revenue and improved quality of customer service.Re-trained employees, maintained accurate liquor inventory and re-organized the work space Oversaw the marketing and promotional efforts Upgraded the variety of food and alcoholic beverages offered Created a new private party section and a menu selection to accommodate the needs and demands of our guests.

Chicago, Il

Assisted in overseeing all banquet events of a 2020 room hotel with more than 225,000square feet of meeting space.Ensured successful execution of all short-term corporate business functions and large high profile social events and weddings, as well as high-end corporate Banquet functions for up to 10, 000 people.Ensured customer satisfaction and maintained employee relations with over 55 full-time employees and over 100 part-timers.Scheduled staff hours and assign duties.Reviewed work procedures and operational problems to determine ways to improve service, performance and safety Monitored budgets and payroll records, and review financial transactions to ensure accuracy.

Schaumburg, Il

Oversaw all F&B Outlets: Coffee Bar, Three-Meal Restaurant, Sports Bar and In-Room Dining.Successfully managed day-to-day outlets operations, managed staffing and payroll for over 35 line employees and two assistant managers, prepared payroll forecast, monthly menu analysis reports, monthly beverage cost reports, capture reports and incentive tracking reports.Conducted and controlled monthly beverage, linen and equipment inventory, maintained appropriate level of expenses and departmental profits according to hotel standards.Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance Implemented Hyatt Corporate Service Standards and increased consistency of service by re-training all employees.Prepared and conducted monthly departmental meetings, incentive programs for each outlet to increase revenue and guest satisfaction Designed and distributed marketing materials for each Holiday event in the hotel.Effectively set up and oversaw brunch reservations for each event and changed decorations on a monthly basis.Increased Merits scores by cross-training employees and focusing on service standards in each outlet.

Chicago, Il

Assisted In Room Dining Manager with daily shift management.Effectively executed Hospitalities and VIP Events in the guest suites, POS System Streamlining & Report Analysis, Employee supervision, payroll and scheduling.Oversaw all VIP welcome amenities and delivery.

Stetson'S Chop House

Managed day-to-day operation of Stetson's Chop House, a fine dining steak house and bar.Conducted "Sequence of Service" training which improved service standards and customer satisfaction Increased large group reservations and overall restaurant revenue by 13% for the year 2003 Significantly lowered yearly payroll by reducing overtime Maintained appropriate level of expenses and departmental profit according to HRC standards.Improved wine knowledge by attending wine tasting events and brought vendors in house for staff training and tastings Exceeded guest satisfaction and improved employee relations.

Hyatt Regency O'Hare

Business Center / Front Office AgentProvided information and assistance to hotel and conference guests.Handled telephone queries and faxes.Created friendly professional environment for Business Center and front desk.Server / BartenderServed food and beverages to customers in fast-paced environment Generated annual sales of up to $120,000Managed cash and daily records/receipts Trained new employees of Hyatt's service standards and the use of POS / MICROS.