Dmitrii Afonin Email & Phone Number

Moscow, Moscow City, Russia

Technical support to users of editorial portal developed for the needs of the company.Organisation of work according to ITIL standards, control of execution, preparation of departmental work plan followed by control of deadlines and completed work;Drawing up documentation, writing instructions;Research of technology market and subsequent purchase of.

Moscow, Moscow City, Russia

Reducing the number of Bare-Metal servers by implementing Proxmox-based virtualisation;Organization of remote work of employees based on Microsoft RDP Gateway;Server administration based on Linux(RedHat, Debian, etc.)\Windows(2003-2019)\Solaris;LAN administration;Implementation and administration of storage systems based on Synology, Nextcloud;E-mail.

Moscow, Moscow City, Russia

Upgraded and optimised the company's fleet of server equipment and implemented Proxmox virtualisation, which increased infrastructure resilience and reduced the number of Bare-Metal servers by 2.5 times.Implementation of Veeam Backup-based backup, which reduced the probability of data loss.Conversion of the company's NAS from obsolete NAS to a modern.

Moscow, Moscow City, Russia

Established an IT infrastructure and low-voltage systems outsourcing company for small companies (up to 50 people) together with a partner from zero.Designed and organised more than 41 IT infrastructure projects from zero, followed by project support through outsourcing.

Moscow, Moscow City, Russia

Organisation of the system administration department in the company, staff training, problem solving for employees, 24/7 IT infrastructure support

Moscow, Moscow City, Russia

Implemented a system of training levels for service engineers, increasing employee motivation, employee competence levels and the number of successfully closed applications.Organised and supervised the work of the training department and quality department. Conducted training of service engineers in the area of copying and copying machines and service.

Organised the work of the HelpDesk 2 line department, increasing the department's productivity by 2.5 times. Optimised HelpDesk together with the development department, which improved SLA performance.Organised and supervised the work of the maintenance department. Remote user support for client organisations in Moscow and Moscow region. Resolution of.

Moscow, Moscow City, Russia

Management of user rights in terminal server, email server, IP telephony, VPN, FTP, WI-FI; Allocation of access rights to the internet; Server maintenance in the company (scheduled/unscheduled equipment replacement, server upgrades);Maintaining company's computer and printing equipment fleet in working order;Work with AD;Company staff consultation and.

Moscow, Moscow City, Russia

Support of user workstations, support of Domino trading system, administration of Lotus Notes server, Active Directory and branch network.