Dmitrii Kliushnikov Email & Phone Number

Moscow, Russia

Shaped the company’s resilience, reputation, and growth in a challenging market.• Resolved critical client dissatisfaction cases, ensuring repeat business and high customer retention—more than 53% of clients made a second order. Handled two situations related to clients that had the potential to destroy the business.• Leveraged my legal education to negotiate and amend contract terms with clients and their legal representatives, ensuring compliance with regulations and protecting the company’s interests, while fostering mutually beneficial agreements.• Maintained company profitability for 10 years amidst economic instability and novelty in government regulations, ensuring the company’s survival in a highly competitive industry where over 60% of the competitors failed.• Created with a sales team a top-tier loyal customer base with projects for the supply of Italian furniture valued at up to €1 million.• Negotiated favourable terms in high-value deals with Italian furniture suppliers in Italian, securing discounts, favourable payment terms (30% prepayment instead of 50%), and compensation for quality-related issues.• Successfully hired, developed, and managed a loyal core team of 10 members, fostering a well-organized workforce with 8-9 years of tenure, ensuring operational stability and strong internal communication.• Conducted market analysis to identify trends, aligning product offerings with consumer demand.

Moscow, Russia

Led and delivered diverse projects with a focus on efficiency to meet business objectives. • Office Renovations: Managed the renovation of two office premises (91 sqm and 89 sqm) within a $51,000 budget, completing the project on time while minimizing disruption to daily operations.• Office Relocations: Successfully executed four office relocations for a team of 16, handling 500 catalogues and equipment, ensuring no interruption to client service with a seamless two-day turnaround.• Web Catalogue Development: Directed the design, development, and continuous improvement of a high-traffic web catalogue for Italian furniture, which maintained top search rankings for nearly a decade and attracted 12,000 visitors weekly.

Moscow, Russia

• Maintained comprehensive financial records, ensuring accuracy and transparency in the company’s financial affairs, which enabled informed decision-making, improved financial forecasting, and strengthened trust with stakeholders.• Mitigated currency fluctuation risks by analysing trends and setting balanced price margins to protect against volatility while staying competitive.• Managed cash flow analysis and financial planning, ensuring timely transfers between company assets to meet all financial obligations without a single violation.

Moscow, Russia

• Led the design and development of the Italian furniture web catalog www.arredo.ru which became a stable source of clients for the company.• Invented a method for generating leads on the company's website, which ensured a steady flow of inquiries from potential clients.• Organized and supervised the process of transferring the website catalog from one CMS to another, which allowed us to halve the costs of website administration and improvement.

Moscow, Russia

• Developed custom-built an All-in-one business Database on MS SQL Server, optimizing business operations and data management.• Automated financials, client contracts, and order processing, enhancing accuracy and decision-making.• Developed insightful financial reports and engaging commercial proposals, directly supporting sales strategies.

Moscow, Russia

• Installed and managed the company's computer network from data sockets to virtual cloud server • Managed hardware procurement, installed and maintained devices: servers, desktops, laptops, printers, firewalls, routers, Wi-Fi routers,IP-phones.• Managed and administered servers (Windows server 2012, Windows Server 2019)• Implemented security protocols using Microsoft Active Directory features, managed network users with differentiated access rights maintaining a balance between security and usability• Installed and managed firewall and VPN (on D-LINK DFL-260e), allowing safe remote connection to office’s network• Restored the server's operation and data after its motherboard broke (HP ML-150 6 gen)• Set up RAID1 on the file server to prevent data loss• Implemented and maintained a robust backup and disaster recovery plan, resulting in zero data loss incidents during my tenure• Monitored the performance of the server and personal computers with the aim of initiating resolving configuration errors or timely infrastructure upgrades

Moscow, Russia

• Over a decade of digital marketing and SEO initiatives• Achieved consistent annual audience growth of 10-20% per year• Achieved an average user engagement level of 0.92

Master Of Business Administration - Mba, Marketing

Completed an MBA degree Units covered: • Leading, Managing and Developing People • Strategic Marketing • Strategic Management • Operations.

Master'S Degree, Jurisprudence