Dmitrii Chikhachev
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Dmitrii Chikhachev Email & Phone Number

Customer Experience Lead at Playkot
Location: Belgrade, Serbia, Serbia 7 work roles 3 schools
1 work email found @playkot.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email c****@playkot.com
LinkedIn Profile matched
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Current company
Playkot
Role
Customer Experience Lead
Location
Belgrade, Serbia, Serbia
Company size
228 employees

Who is Dmitrii Chikhachev? Overview

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Quick answer

Dmitrii Chikhachev is listed as Customer Experience Lead at Playkot, a company with 228 employees, based in Belgrade, Serbia, Serbia. AeroLeads shows a work email signal at playkot.com and a matched LinkedIn profile for Dmitrii Chikhachev.

Dmitrii Chikhachev previously worked as Support Team Lead at Playkot and Support Specialist at Playkot. Dmitrii Chikhachev holds Master'S Degree, Product Management + Business Informatics from Higher School Of Economics.

Company email context

Email format at Playkot

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{last}@playkot.com
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AeroLeads found 1 current-domain work email signal for Dmitrii Chikhachev. Compare company email patterns before reaching out.

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Profile bio

About Dmitrii Chikhachev

Dmitrii Chikhachev is a Customer Experience Lead at Playkot.

Current workplace

Dmitrii Chikhachev's current company

Company context helps verify the profile and gives searchers a useful next step.

Playkot
Playkot
Customer Experience Lead
Belgrade, RS
Website
playkot.com
Employees
228
AeroLeads page
Company profile
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7 roles

Dmitrii Chikhachev work experience

A career timeline built from the work history available for this profile.

Customer Experience Lead

Playkot

Belgrade, RS

Support Team Lead

Current
Playkot

Belgrade, Serbia

Key results:- improved CSAT results from average 3,85/5 to average 4,14/5 (4,2+ for key customer segments)- reduced average first time human answer for key customer segments from 5,16 to 3,7 hours- developed scripted chat bots that helped automate the full resolution for 30% of incoming tickets- managed integration of SDK Web Chat to support pipelines.

Mar 2023 - Present

Support Specialist

Playkot

Main responsibilities:- customer support in Helpshift- bug reports on game projects in Asana- analyzing user data and monitoring game performance in Kibana, analyzing game logs- building user filters for server compensations in JSON

Aug 2022 - Feb 2023

Technical Support Specialist

Nexters

Moscow, Moscow City, Russia

Main responsibilities:- customer support in Zendesk- bug-reporting for game projects in Jira- working with databases, libraries and configues of game projects- analyzing game logs- monitoring game performance and stability in Grafana- training new employees, mentoring, proofreading colleagues' answers in MaestroQA

Dec 2020 - Jun 2022

Introductory Lessons Methodist / Sales Specialist

Skyeng

Main responsibilities:- meeting with potential clients/students- English level assessment and consulting- presenting the eco-system and selling the product- maintaining KPIs, SLAs, sales plan

Sep 2018 - Jan 2020

Sales Specialist

Vtb

Moscow, Moscow City, Russia

Paid full-time internship:- the entire range of retail customer service (operational activities, accounts, deposits, payroll projects, loans&credit)- mortgage lending (dealing with mortgages, insurance, considering discount rates, etc.)- technical skills: working in specialized banking and accounting software, filling data bases for scoring systems

Aug 2017 - Jul 2018

Social Science Teacher

Eureka Krasnoyarsk

Krasnoyarsk, Russia

Conducting group and individual consultations on history and social studies for students in grades 9-11.

Nov 2016 - May 2017
Team & coworkers

Colleagues at Playkot

Other employees you can reach at playkot.com. View company contacts for 228 employees →

AI Aleksandra Isakova Aleksandra Isakova Colleague at PlaykotMersin, İçel, Türkiye, Turkey View → MP Maria Poluga Maria Poluga Colleague at PlaykotBatumi, Ajaria, Georgia, Georgia View → OK Olga K Olga K Colleague at PlaykotBelgrade, Serbia, Serbia View → ВК Валентин Колодкин Валентин Колодкин Colleague at PlaykotLimassol, Cyprus, Cyprus View → YZ Yury Zinkevich Yury Zinkevich Colleague at PlaykotMinsk, Belarus, Belarus View → AA Anna Ashigalieva Anna Ashigalieva Colleague at PlaykotSerbia, Serbia View → AT Anastasiya Trubchyk Anastasiya Trubchyk Colleague at PlaykotLimassol, Cyprus, Cyprus View → AK Anatoly Ktitarov Anatoly Ktitarov Colleague at PlaykotSerbia, Serbia View → AB Anush Bulbulyan Anush Bulbulyan Colleague at PlaykotBelgrade, Serbia, Serbia View → YK Yulia Kuznetsova Yulia Kuznetsova Colleague at PlaykotSerbia, Serbia View →
3 education records

Dmitrii Chikhachev education

FAQ

Frequently asked questions about Dmitrii Chikhachev

Quick answers generated from the profile data available on this page.

What company does Dmitrii Chikhachev work for?

Dmitrii Chikhachev works for Playkot.

What is Dmitrii Chikhachev's role at Playkot?

Dmitrii Chikhachev is listed as Customer Experience Lead at Playkot.

What is Dmitrii Chikhachev's email address?

AeroLeads has found 1 work email signal at @playkot.com for Dmitrii Chikhachev at Playkot.

Where is Dmitrii Chikhachev based?

Dmitrii Chikhachev is based in Belgrade, Serbia, Serbia while working with Playkot.

What companies has Dmitrii Chikhachev worked for?

Dmitrii Chikhachev has worked for Playkot, Nexters, Skyeng, Vtb, and Eureka Krasnoyarsk.

Who are Dmitrii Chikhachev's colleagues at Playkot?

Dmitrii Chikhachev's colleagues at Playkot include Aleksandra Isakova, Maria Poluga, Olga K, Валентин Колодкин, and Yury Zinkevich.

How can I contact Dmitrii Chikhachev?

You can use AeroLeads to view verified contact signals for Dmitrii Chikhachev at Playkot, including work email, phone, and LinkedIn data when available.

What schools did Dmitrii Chikhachev attend?

Dmitrii Chikhachev holds Master'S Degree, Product Management + Business Informatics from Higher School Of Economics.

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