Technical Support: Provided internal technical support for over 2,500 remote and local users, achieving a 90% first-attempt resolution rate and significantly reducing downtime.Workstation Deployment: Configured and deployed Windows and macOS workstations for 50+ employees, ensuring efficient onboarding and operational readiness.User Account Management: Administered user accounts across corporate systems, including Active Directory, Google Workspace, and VPN, enabling secure and seamless access for employees.Hardware and Software Maintenance: Diagnosed and resolved hardware and software issues, maintaining system uptime at 95%.IT Asset Management: Streamlined inventory tracking and management for computer hardware and software, ensuring accuracy and availability of resources.IT Infrastructure Development: Played a key role in infrastructure projects, including the creation of a dedicated testing zone for equipment and configurations.Network Administration: Maintained and monitored local network operations, proactively resolving connectivity issues to ensure stable workflows.Documentation and Training: Authored user-friendly manuals and guides, enhancing employee adoption of systems and reducing support requests.Remote Access Management: Configured and managed secure VPN access for remote teams, ensuring reliable and protected connections.System Migration: Coordinated the migration of 100+ users to new internal systems (Active Directory, JAMF), minimizing disruptions and ensuring smooth transitions.Information Security: Enhanced information security by educating employees on best practices and addressing potential vulnerabilities.Technical Hub Support: Provided comprehensive technical support for a local hub serving several dozen employees, ensuring seamless operations.Equipment Procurement: Assisted in selecting hardware, aligning purchases with organizational needs.Systems Administration: Managed the local PACS.

Provided internal technical support Set up and handed out hundreds of computers, laptops, nettops, thin clients and smartphones to usersDeployed workplaces (issuing equipment, user onboarding to all company systems, training)Assisted in supporting the operation of vmware virtual machinesKept records of equipment and partsConfigured and maintained printers with network scanning Maintained the local networkAdministrated Google workspace Performed minor and modular repairs on computers, laptops, and smartphonesEnsured smooth operation of cryptographic keys (installation of certificates and drivers for correct operation of banking clients and tender sites)Wrote instructions and manualsAdministered users in Active Directory and 1CIn difficult situations, ensured smooth operation of the company and comfortable transition to a new environment (urgent transition to remote work, urgent transition from google to yandex, office and warehouse moves, recovery of virtual machines after failures)

Maintained computers, office equipment and local area network. Assisted company employees in learning and working with office programs.Maintained Windows and, to a lesser extent, Linux operating systems. Managed users in Active Directory.