Dmitrii Matua
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Dmitrii Matua Email & Phone Number

Customer Success Lead and Founder at Be #ingSuccessful
Location: Bangkok, Bangkok City, Thailand 10 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Be #ingSuccessful
Role
Customer Success Lead and Founder
Location
Bangkok, Bangkok City, Thailand
Company size
2 employees

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Dmitrii Matua is listed as Customer Success Lead and Founder at Be #ingSuccessful, a company with 2 employees, based in Bangkok, Bangkok City, Thailand. AeroLeads shows a matched LinkedIn profile for Dmitrii Matua.

Dmitrii Matua previously worked as Customer Success Lead/Founder at Be #Ingsuccessful and IT Cloud Expert at Be #Ingsuccessful. Dmitrii Matua holds Master'S Degree In Organizational Management, Management/Entrepreneurship, 4/5 from Baltic Academy Of Tourism And Entrepreneurship.

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About Dmitrii Matua

As ๐‡๐ž๐š๐ ๐จ๐Ÿ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ, focus is on improving Customer Experiences (๐‚๐—) and business results in B2B tech, especially in Cloud and SaaS for Logistics, tackling Retention challenges and ๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ข๐ง๐  ๐…๐จ๐ซ๐ž๐œ๐š๐ฌ๐ญ๐ข๐ง๐ . Tracking ๐š๐ฏ๐ž๐ซ๐š๐ ๐ž ๐œ๐จ๐ง๐ญ๐ซ๐š๐œ๐ญ ๐ฅ๐ž๐ง๐ ๐ญ๐ก (๐€๐‚๐‹) ๐Ÿ‘ ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ better predicted revenues and planned ๐œ๐ก๐ฎ๐ซ๐ง ๐ซ๐ข๐ฌ๐ค. Manage client relationships via data-driven ๐ฎ๐ฉ๐ฌ๐ž๐ฅ๐ฅ and cross-selling. Responsibilities include building and leading a customer success department, engineering processes, and supporting quality control.๐— ๐˜† ๐—บ๐—ถ๐˜€๐˜€๐—ถ๐—ผ๐—ป: to create business growth by improving Customer Success and engineering sales processes with RevOps, Product Vision and data-driven automation๐— ๐˜† ๐˜ƒ๐—ถ๐˜€๐—ถ๐—ผ๐—ป: My goal is to set new quality standards in Tech, using a product success mindset๐€๐œ๐ก๐ข๐ž๐ฏ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ:- Net Promoter Score (NPS): ๐Ž๐ฏ๐ž๐ซ ๐ญ๐ฐ๐จ ๐ฒ๐ž๐š๐ซ๐ฌ, ๐ข๐ง๐œ๐ซ๐ž๐š๐ฌ๐ž๐ ๐›๐ฒ ๐Ÿ‘๐Ÿ“%, improving customer loyalty- Churn Reduction: ๐‘๐ž๐๐ฎ๐œ๐ž๐ ๐œ๐ก๐ฎ๐ซ๐ง ๐ข๐ง ๐€-๐ฌ๐ž๐ ๐ฆ๐ž๐ง๐ญ ๐Ÿ๐ซ๐จ๐ฆ ๐Ÿ•% ๐ญ๐จ ๐Ÿ.๐Ÿ“% over the period- Customer Lifetime Value (LTV): ๐†๐ซ๐ž๐ฐ ๐›๐ฒ ๐Ÿ’๐ŸŽ% through targeted engagement and retention strategies.- Revenue Growth: Led the ะกustomer Success function, ๐š๐œ๐ก๐ข๐ž๐ฏ๐ž๐ ๐š ๐Ÿ๐ŸŽ๐ŸŽ% ๐˜๐Ÿ๐˜ ๐Š๐๐ˆ.๐Ÿ›  Key Skills and Abilities: - Soft Skills: - Communication: Led to a 35% NPS increase through clear team guidance - Leadership: Drove a team that achieved a 200% increase in revenue year-over-year - Creative Thinking: Developed strategies that increased customer LTV by 40% - Adaptation: Reduced customer churn by 1.5% by quickly adapting to market changes - Critical Thinking: Grew the customer base from 100 to 200 B2B clients.- Hard Skills: - Data Analysis: Boosted marketing ROI by 20% through insightful data analysis - Strategic Planning: Expanded key customer segment from 27% to 48% - Stakeholder Management: Managed relationships that aligned project efforts - Multichannel Engagement: Increased ARPPU for A-segment by 18% Q2Q.- Frameworks and Methods: - Agile and Waterfall: Used to keep projects on track and meet KPIs - Sales-Led Growth and Product-Led Growth: Boosted market reach and revenue.๐Ÿ›  Tools and Services: - Analytics: Google Analytics, Customer.io, Amplitude- CRM: MS Dynamics 365, #Bitrix24- Communication and Reporting: Asana, Jira/Confluence, Clay, Apollo - ITSM system: #ServiceNOW - Development: Python, SQL- Automatization: make.com๐ŸŽฏ Committed to driving success with a client-focused approach.

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Dmitrii Matua's current company

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Be #ingSuccessful
Be #Ingsuccessful
Customer Success Lead and Founder
Bangkok, TH
Website
beingsuccessful.ru
Employees
2
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10 roles

Dmitrii Matua work experience

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Customer Success Lead/Founder

Current
Be #Ingsuccessful

Sri Lanka

๐๐ซ๐š๐ง๐ ๐Ž๐ฏ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ: ๐๐ž #๐ข๐ง๐ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ๐Ÿ๐ฎ๐ฅ is a personal brand dedicated to helping clients achieve business transformation and sustainable growth through innovative strategies and technology.๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:- Service Quality & IT Collaboration: Orchestrated collaboration with the IT department to implement ITIL processes, resulting in improved service quality and.

Dec 2022 - Present

It Cloud Expert

Be #Ingsuccessful

Global

๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:- Customer Loyalty & Retention: Proactively managed accounts to boost customer loyalty, retention, and engagement.- Quality Management: Leveraged expertise in ISO 9001:2008 & COPS, leading to a 15% increase in NPS and 10% growth in CSAT.- New Business Initiatives: Initiated and developed new business avenues, including "White label".

Jul 2022 - Dec 2022

Head Of Customer Success And Sales

Rolling Global Digital

Miami, Florida, United States

๐Ÿ. ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ข๐ง๐  & ๐“๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง:- CRM & Email Marketing Strategy: Developed and mapped out comprehensive CRM and email marketing strategies in MIRO, utilizing BPMN and UML diagrams to ensure seamless communication with developers.- CDP & CRM Integration: Selected and implemented customer.io as the CDP, integrated with Bitrix24 using.

Jun 2024 - Nov 2024

Head Of Customer Success

Rolling Global Digital

Miami, Florida, United States

Company Overview: SaaS, Amazon Relay๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:Automation & Analytics: - Market Research: Selected #Bitrix24, reducing CRM costs by 10%, automating analytics, and improving Lead Generation, Qualification, and Segmentation. Integrated a unified Knowledge Base and Sales Kit for Sales and Customer Success, boosting ๐๐ž๐š๐ฅ ๐ฏ๐ž๐ฅ๐จ๐œ๐ข๐ญ๐ฒ by 20% - CRM.

Mar 2024 - Jun 2024

Project Manager (Project Work)

Softline Company

Moscow City, Russia

๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ฒ ๐Ž๐ฏ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ: ๐‚๐ฅ๐จ๐ฎ๐๐ฆ๐š๐ฌ๐ญ๐ž๐ซ, a subsidiary of Softline, is a FinOps platform dedicated to making cloud spending transparent, enabling businesses to manage cloud costs effectively without changing providers or migrating to other technologies.๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:- SaaS Product Development: Led the development of a new SaaS product, generating three new product.

Feb 2022 - Apr 2022

Lead Customer Success Manager

Cloudmts

St Petersburg, St Petersburg City, Russia

๐‡๐ž๐š๐ ๐จ๐Ÿ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ with skills in communication, loyalty metrics, sales funnel creation, and team development. Achieved 20% yearly ARPPU growth, and launched ๐ฌ๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ๐Ÿ๐ฎ๐ฅ ๐ฉ๐ซ๐จ๐ฃ๐ž๐œ๐ญ๐ฌ.๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:- ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐„๐ง๐ ๐ข๐ง๐ž๐ž๐ซ๐ข๐ง๐ : Simplified onboarding and customer journey processes, leading to a 20% increase in ARPPU and a 15% boost in ROI.

May 2021 - Feb 2022

Manager, Customer Success

Cloudmts

St Petersburg, St Petersburg City, Russia

Customer Success Manager Skills for Business Growth!๐Ÿ› ๏ธ Hard Skills๐Ÿ› ๏ธ1. CustDev - Understand customer needs & map stakeholders.2. Accounts Receivable - Ensure timely payments.3. OKRs- Set & achieve individual goals.4. Data Analytics - Analyze customer data.5. Customer Experience Mapping - Accelerate sales.6. Client Health Mapping - Monthly metrics (MRR.

Oct 2019 - May 2021

Technical Support Engineer

Cloudmts

St Petersburg, St Petersburg City, Russia

๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:- Customer-Centric Network Support: Provided Level 2 network support, resolving complex issues swiftly to ensure uninterrupted customer operations and enhance satisfaction.- Process Optimization (ITIL): Applied ITIL frameworks to streamline operations, improving service delivery and aligning support processes with industry best practices.

Dec 2018 - Nov 2019

Technical Support Engineer

Gk Arkan

St Petersburg, St Petersburg City, Russia

1. Supporting Company Users: - Key Skills: Customer-centric approach. - Description: Aid employees with tech issues, systems, and tools. - Revenue Impact: Reduces downtime, boosts productivity, positively impacts revenue.2. ServiceDesk (GLPI, ITILv3/ITSM)**: - Key Skills: ITIL knowledge. - Description: Establish a framework for service requests and.

Oct 2016 - Oct 2018
2 education records

Dmitrii Matua education

Master'S Degree In Organizational Management, Management/Entrepreneurship, 4/5

Baltic Academy Of Tourism And Entrepreneurship

Defended a diploma in the hotel business and implemented a new service (car sharing) in the real business - a small hotel chain. The.

FAQ

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What company does Dmitrii Matua work for?

Dmitrii Matua works for Be #ingSuccessful.

What is Dmitrii Matua's role at Be #ingSuccessful?

Dmitrii Matua is listed as Customer Success Lead and Founder at Be #ingSuccessful.

Where is Dmitrii Matua based?

Dmitrii Matua is based in Bangkok, Bangkok City, Thailand while working with Be #ingSuccessful.

What companies has Dmitrii Matua worked for?

Dmitrii Matua has worked for Be #Ingsuccessful, Rolling Global Digital, Softline Company, Cloudmts, and Gk Arkan.

How can I contact Dmitrii Matua?

You can use AeroLeads to view verified contact signals for Dmitrii Matua at Be #ingSuccessful, including work email, phone, and LinkedIn data when available.

What schools did Dmitrii Matua attend?

Dmitrii Matua holds Master'S Degree In Organizational Management, Management/Entrepreneurship, 4/5 from Baltic Academy Of Tourism And Entrepreneurship.

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