Ensure meeting personal and facilitate department KPI targets.Build and improve relationships with existing customers and partners.Review company practices to ensure clients get maximum satisfaction.Educate and inform clients about the company’s products, services and special offers.Attend to client complaints and resolve issues.Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.Work with internal departments to ensure the company meets clients’ expectations.

• Communication with VIP clients on behalf of the company,• Lead customer onboarding, contract negotiations, and up/cross-sales,• Arranging and holding meetings with clients, bankers, free zones representatives,• Selection of the optimal jurisdiction for company registration (Mainland and Freezone)y,• Consultations on legislation, corporate law and taxation,• Preparation and submission of commercial proposals,• Opening of accounts in banks and payment systems,• Organization of visa support for clients,• Control of task fulfillment and compliance with deadlines,• Provide expert guidance on legal and corporate matters in the UAE to high-end clients,

• Fast-track leadership program graduate• Managing a store team of 150 people and sub-division responsible for men’s floor• Achieving all store KPIs • Responsible for store P/L management, staff development, sales generation, customer satisfaction

⦁ Worked in PR dept team, responsible for intercompany HR projects and internal communications. Created online and video materials for PR, Marketing and HR projects, with further rollout for internal training purposes. Created short-ads in video formats for recruitment purposes published on FB as part of EVP activities⦁ Participated in the EVP project, selected and edited intercompany content in various formats⦁ Managed the content for further storage and data management, created a database of EVP materials. Planned PR Department roadmap for the materials creation (12 months schedule), with budgeting and providers’ management.⦁ Created working instructions for future internships in PR Dept in the field of digital communications (intercompany rules and standards re colours, style, fonts application etc.). Introduced content database for further usage, with instructions on timing, video formats and quality, animation, visual style etc. Video editing and delivery of final product to respective project manager.⦁ Conducted post-production analysis of the materials with feedback from the employees for further improvement.

Acting as a sales manager enter 4 deals in 1 month• Moved to customer success department - analyzed the current level of loyalty of 1500 B2B customers• Returned 175 customers with special offers out 350 clients announced leaving• Managing loyalty levels, satisfaction surveys, providing valuable feedback from customers

Can deliver from an idea to final project. Doing commercial photography and videography since 2014. Reportage and full-cycle shooting, planning, directing, staging, and script writing. Proficiency in Photoshop, Lightroom, Davinci Resolve, Adobe Premier, and intermediate-level After Effects.