Dmitrijs Ivanovs Email and Phone Number

- Leading liquidity aggregation product development. Starting from managing backlog to implementing cutting-edge algorithms for optimizing market liquidity.- Skilled in translating business goals into actionable product strategies, thrive on collaborating with cross-functional teams to deliver innovative solutions.- Providing support for other teams with resources and services of my assigned product - Research and keep abreast of customer/partner requirements in target countries - (Vietnam, Thailand, India, Indonesia, Africa, Malaysia and CIS countries.)- Creating full projects for new trading related products: - New trading account types creation - New trading instruments provision - Refactoring of MT4/MT5 account configurations - Development of new trading conditions- Day-to-day management of team functions, including supervision and development.- Understanding foreign exchange regulatory requirements and legal issues, particularly in illiquid currency markets.- Effective communication with Country Managers from all regions where the Company is providing its services.- Strong working experience with Legal and Compliance departments.

- Created a new partnership program concept with projected increase in profitability.- Managed technological, financial relationships with Key Liquidity Providers resulting in the integration of new class assets for trading. - Developed and implemented a new trade overnight fee (swap) calculation system resulting in cost reduction.- Improvement overall stability trading of the system, in accordance to industry standard SLAs.- Set up and configure MT4 servers. System testing in Stage Environment.- Risk Management (daily review of completed transactions of clients to detect exploitation of system vulnerabilities)- Reduced potential fraud and risk trading cases, through improvements in systems testing, internal department communication, team education and reporting.- Assessed and controlled risk in marketing based programs, promotions, subsidies and contests- Maintenance and improvement of internal liquidity aggregation- Acting as a lead in providing an integrated approach across Clients/Partners and the Company, ensuring that Client/Partner needs are communicated effectively to all internal and external resources.

- Supported multiple teams in fast and productive incident resolution. Ensured stable, smooth and trouble-proof working process.- Experienced with handling both business and IT incidents. - Support provided in any time of day, 24/7. - Wrote Incident Management related procedures and guidelines.- Ensured all Client incidents are processed in accordance with set procedures.- Ensure that all KPI and targets of the Incident Management team are met on a monthly basis.

- Answer to clients/partners Dealing and Compliance tickets.- Successfully managed international client and partner cases with regards to trading, copy-trading, payment systems, compliance and reputation management.- Employee training for all Company new employees- Technical Customer/Partner support- Analyse atmosphere on external and internal forums and find proactive ways to maintain a positive image of the Company- Ensuring stable, smooth and trouble-proof working process, ensuring fast issue resolution.

- Provided technical client support related to Forex trading- Daily KYC client verifications processed- Processed client payment special withdrawal requests- Critical system monitoring done on daily basis- Build and deliver outstanding Client/Partner services which includes to be an example of the team