Dmitrijs K. Email & Phone Number

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

Key Responsibilities:▪ Leading the shift within the Anti-Fraud Department.▪ Assisting with the development of processes and procedures.▪ Dealing with difficult customer issues, following up on customer interactions and carrying out remedial action as required.▪ Ensuring that all customer incidents are managed in a timely and appropriate manner and that accurate records of all incoming queries are kept.▪ Assisting with developing the Anti-Fraud team through coaching, mentoring and continuous feedback. Acting as a mentor and role model.▪ Assisting with recruitment, orientation and training activities as required.▪ Ensuring that all line reports are professional, comply with the Company’s policies and procedures and maintain the Company’s standards and reputation.▪ Working closely with the HR department to effectively deal with staff issues as required.▪ Working directly with Compliance, Responsible Gambling, MLRO in order to resolve customers and partners queries