Dmitri Kolpacoff, Mba Email & Phone Number

Yreka, Ca, Us

Redding, California, United States

Yreka, California, United States

Led a team of four case managers, ensuring a perfect retention rate of 100%.• Managed a caseload of eight clients and provided support to approximately 23 staff members assigned to these clients as the SLS Supervisor.• Maintained an impressive 91% retention rate for SLS support staff responsible for caring for the eight clients in the caseload.• Oversaw and managed a team of 61 SLS support staff in the San Andreas Region (SARC).• Assisted the Regional Manager (RM) in preparing weekly budget and management reports to ensure adherence to budgetary limits.• Collaborated with the Regional Manager (RM) to optimize PAHA (Direct 896) and minimize IHSS, prioritizing client benefits and increasing profit margins. The increase in profit margins allowed us to give an increase in wages.• Played a pivotal role in driving profitability in the San Jose region, achieving a month-over-month increase of four percent (4%) in profit margins, with an operating expense of $329,426 and a net income of $123,975.• Enforced adherence to model schedules for both SLS support staff and clients, ensuring efficiency and productivity.• Contributed to the expansion of the region by successfully bringing new clients onboard through the assessment process, in collaboration with the RM.• Ensured the team's compliance with the regional center's Title 17 regulations, requirements, and expectations regarding reporting, ISPs, paperwork, home logs, and case files.• Conducted initial interviews for internal and external candidates applying for SLS support staff and case management positions.• Monitored the progress of annual and quarterly reports, case supervision reports, client and staff connections, staff development forms, Emergency Assistance Plan (EAP), and service notes, meticulously documenting all relevant information in client home logs and case files.

Redding, California, United States

Serves as a Mandated Reporter, communicating immediately to supervisor and AdultProtective Services (APS) if necessary. Required to report to the appropriate supervisor of suspicion or knowledge of any decline in a client’s physical or mental health, any medication refusal, alcohol or illegal drug abuse, etc.Maintained case records according to company procedures. Document progress in written Annual Plan, Quarterly Reports, Case Supervision Reports, Home Visit Records and Service Notes. Ensure allpertinent information is documented in the client’s Home Log and the case file. Perform routine home visits, assess needs and coordinate assistance with community access to doctor’s or health appointments, etc.Implement the client’s individualized Emergency Assistance Plan (EAP), monitoring it on a quarterly basis and making modifications when necessary and under the direction of the SLS Supervisor. Perform all reporting requirements, such as Special Incident Reports (SIR) and Suspected Abuse Reports.Review and approve Time Off Requests (TOR) to ensure adherence with company policy and that they do not create scheduling conflicts, which included auditing timecards, schedules, and submitted to payroll. Supervise and lead the Life Guides (LG) and LGP staff working in each client’s home providingencouragement, direction and training. Serve as member of the 24-hour emergency response team.Enforce and abide by all agency policies and procedures as indicated in the Employee Handbook, Memorandums issued by company managers and Employee Training Manual. Monitor job site safety and supervise staff to ensure OSHA requirements are met.Writes supervisory notations when appropriate or requested and submits to HR in a timely manner.Assist client and team with medication management to ensure safe and accurate medication administration.Completes performance reviews thoroughly, objectively and within established timelines.

Yreka, California, United States

Served as a Mandated Reporter, communicating immediately to supervisor and AdultProtective Services (APS) if necessary. Required to report to the appropriate supervisor of suspicion or knowledge of any decline in a client’s physical or mental health, any medication refusal, alcohol or illegal drug abuse, etc.Successfully managed 10 clients on a weekly basis by helping identify their goals and aspirations to achieve Individual Service Plan-related (ISPs) measurements.Developed strong partnerships with clients to assist them in achieving their ISP-related goals on a weekly basis.Effectively coached clients to pursue and achieve their ISP goals within their home and community.Created individualized ISP plans for each client that would specifically cover their ISP goals; in which some of those topics included: Meal & menu planning, money management, personal health, wellness, and hygiene, use of medical and dental services, behavioral management/diversion planning, and many other areas.Assisted ILS Managers in reformatting the intake assessment form to better assist new clients who seek interest in utilizing Compass services.Supported ILS Managers by initiating the process of ISP intake assessments by setting up appointments with potential Compass clients and going through the questionnaire to attain a better sense of what services the individual is requesting.Completed preliminary rough drafts of ISPs for potential clients seeking services that Compass provides for individual living support services.Safely transported clients to achieve their ISP goals and ensured clients were able to attend all medical/dental appointments.Assisted clients in coordinating with other resources such as SSI, Medi-Cal, IHSS, counseling, and payees to better meet their needs.Provided well-documented progress notes that provides a detailed description of the client’s current ISP-related goals to ensure that ILS Managers were aware of the progress of each client.

Medford, Oregon Area

Responsible for assisting clientele from various fields such as medical, dental, vision, and construction that would submit requests asking for software/hardware troubleshooting. Assigned specific tickets to complete, typically focusing on software-related issues from large vendors such as Bluebeam, Sage 300 & 500, AutoCAD, Endovision, Eaglesoft, Dolphin Imaging, CareStream Dental, and many other cloud-based vendors. Assigned as Project Manager to implement ITBoost. Software that specializes in IT documentation to better organization of passwords for server credentials, creating onboarding/offboarding user documentation, and maintaining records of all the devices each organization has that was worth over $10,000. Heavily utilized ConnectWise (CW) for ticket creation and listed all work in order to resolve the technical issues. In addition, CW was also used to update the client on the status of the ticket.Answered phone calls when clients would call to create a ticket or when the client would call requesting the status of their ticket.Created new users within Office 365 (O365) Admin Portal and assigned the appropriate licenses that the client requested in order for that employee to have email access. Performed server maintenance by installing Window-related software updates on clientele servers. In addition, provided assistance in the occasional server reboot for software issues. Assisted clients in troubleshooting hardware issues pertaining to screens not working and devices/servers not performing at the expected level.Worked entirely from a remote position utilizing ScreenConnect (SC) to assist clients with software installation and/or troubleshooting software when not performing to the client’s standard.Responsible for maintaining the Service Level Agreement (SLA) for Help Desk and for the Sales/Purchasing Department of Tekmanagement. Coordinated with clients for Tekmanagement Field Technicians to go onsite to resolve computer/server-related issues.

Moreno Valley, Ca

Responsible for ongoing staff development, conflict resolution, and discipline.Improved work efficiency by introducing project management software.Produced monthly reports for program managers, directors, and administrators.Responsible for implementation project and oversight of the electronic medical record (EMR) system by Welligent Software Solutions worth over $200,000.Implementation of EMR allowed for the department to manage contracts worth over four million dollars.Tasked with collecting data from various programs within FSA, including agency-wide demographics and outcomes in preparation for the data to be available for annual reports.Provided strategic leadership to multiple direct reports and a staff of 25, to support implementation of projects in line with objectives, activities and indicators, and budget oversight to ensure spending within our limits.Prepare and communicate regularly to program-specific teams on all client satisfaction surveys, trends, incidents, and other demographic and statistical reports as requested.Prepare and communicate follow-up reports with departments after the Chief Programs Officer (CPO) reviews and approves all incident and complaint reports and responses, and training, as needed.Coordinated the integration of administrative processes such as statistics, client satisfaction surveys, incident, and complaint reports with applicable program, senior, and executive management.Utilized information collected from the operations team and programs management, senior management, and executive staff members; prepare reports and other required documentation as needed at program, department, or agency level.Collaborated with management teams to create a prioritized list of needs for each department based on analyses of clients served by FSA programs and those that could be served.

Moreno Valley, California

Supported over 450 clienteles with day-to-day computer/networking troubleshooting issues.Helpdesk administration that utilized Zendesk ticketing system and SnipeIT for computer inventory. Improved the productivity and response rate of the helpdesk to 99% over a 60-day period. Utilized Microsoft RDC and TeamViewer to remotely assist clients with technical issues.Managed over 50+ macOS and iOS devices through Jamf Pro. Implementation and administration of Welligent Electronic Medical Record (EMR) for FSA mental health clinic.Database Administrator for ETO (Social Solutions) that collected data for the development of annual reports.Administration of Active Directory (AD), Windows 2012/16 Server, Microsoft Azure, Office 365 Admin, Microsoft Intune, SSCM for Windows 10 imaging, and macOS Server.10+ years of troubleshooting Microsoft & Macintosh operating systems. Knowledge in administering two VOIP (Jive & Shortel) phone systems to manage users and phone extensions.Implementation & administration of Okta Identity Management and DUO for Multi-factor Authentication (MFA). Created images and managed over 50 VDIs utilizing VMWare and managed the VDI images through Horizon Cloud and created site-to-site VPN and Client-to-site VPN tunnels to ensure clients had access to the VDI login. Gained experience in managing the firewall in which FSA contracted with Fortinet to be the firewall provider.SaaS experience with an HRSQL server, Laserfiche software deployment for specifically dedicated users, Microix for the Accounting Department to process payroll, and Bamboo HR for the HR Department to process the onboarding/offboarding of employees. Regularly administered the Aerohive Wireless Cloud Management software that was utilized for deploying new WAP systems and provided conditional access for specific users and time frames in which the WAP systems were available for utilization at multiple locations.

Master Of Science - Ms, Clinical Mental Health Counseling (Cmhc)

Master Of Business Administration - Mba, Finance And Marketing, Graduated.

Bachelor Of Science - Bs, Forensic Psychology