Dmitri Krylov Email & Phone Number

Denver, Co, Us

Greater Denver Area

Overseeing recovery process for 10+ consumer collections clients including fortune 500 companies, as well as managing U.S. Department of Education subcontract.Provided leadership and managed performance to achieve a wide range of overall company goals. Maximizing recovery rates while maintaining profitability. Executed initiatives driving results geared towards higher recovery rates and better compliance scores. Implementation of new dialer solution. Prepared and lead complex conference calls with clients and vendors.Developed personal performance plans and provided on-going performance plan reviews.Communicated and managed expectations for quality and accuracy of work as well as key productivity metrics.Collected and analyzed data to identify opportunities to improve strategically structured workflow. Structured inbound/outbound call flow and personnel staffing needs to ensure client ACR levels are achieved.Managed and implemented new and existing vendor relationships for skip tracing, dialer.

Established workflow activities, adjusting schedules to meet required deliverables. Allocated appropriate resources to consistently meet assigned operational objectives. Took appropriate action to initiate employment offers, promotions, transfers, and compensation adjustments. Appropriately delegated assignments to staff, considering existing skill set and development goals within the context of production volume and quality.Monitored work completed within lines of responsibility, ensuring that reporting staff understands functional area objectives as well as “big picture" perspectives. Effectively communicated with team members, managers, business partners, and vendors to obtain problem resolution, adding value to all interactions.

Managed a team of 16 collection agents as well as 1 collection manager managing a team of 14 agents. Ensured employee commitment to perform work accurately, timely, and according to functional area procedures. Created employee production and performance goals which support departmental tactics and strategies.

Managed a team of 12 collection agents, monitored individual performance of each agent, prepared daily and weekly performance spreadsheets. Assisted with talk-offs payment verifications.

Staffing, scheduling, prepared simple to complex Excel spreadsheets, including financial and business reports. Performed scheduled routine maintenance, undertook system administration tasks, took proactive steps in the monitoring of the network and carried out assigned project work. Assisting customers with their difficulties, payment issues, returns, shipping troubles. Monitored and diagnosed computer systems, build and supported company’s network. Operation and technical support of United Parcel Service shipping systems, solving problems with lost packages, clams to UPS.