Dmitriy Ivanov Email & Phone Number

Billerica, Ma, Us

Billerica, Ma, Us

Braintree, Massachusetts, Us

Tier 3 Engineer:Creating/ Managing Over 80 VMWare virtual MS Windows ServersCreating / Managing MS deployment server (MDT server- building Windows 10/ 11 image, injecting drivers, GPOs, additional applications, joining PCs to domain)Managing RingCentral platform (creating/ managing user accounts/ forwarding rules/ after hours rules/ bad weather rules).Managing/ updating ManageEngine platform (templates, updates, user s creation/ modifications)Data backup and recovery- VeeamManaging Nutanix AHV environment with over 370 VMs (I helped to migrate from VMware ESXi to Nutanix AHV). Working with various vendors and MSP for wireless/ Ethernet networkingDeploying / managing print servers in five locations.Deploying/ managing media players, connected to big screen TVs in three locationDeveloping / Creating documentation for all procedures.Managing Sophos antimalware/ encryption deployments.Creating and deploying GPOs.Managing MS 365 licensing and deploymentOnsite deployments for resident's locations

Nashua, New Hampshire, Us

Our company provides various IT services for businesses, located in New England and our services appreciated for quality and speed. Every modern company must have reliable IT infrastructure- regardless of size. Either 10 or 100 employees- they use computers and printers; they connected to the network; company may have at least one server; all devices connected to various routers/switches/hubs – and it all requires professional administration. LilacMist IT Services has a goal to minimize frustration for small businesses by providing full line of Managed IT services and IT staff augmentation for our customers, using modern, reliable, and secure tools. Our partnership with market leaders, such as: Microsoft, HP, Trend Micro, Kaseya, AT&T, and others gives us an advantage and ability to offer and provide best in class service. Fast response time, professionalism, courtesy, easy to understand pricing structure – our trademarks. I do believe that our inter-organizational collaboration will be effective and mutually advantageous. Please contact us to discuss all details about our offers. PROJECTS AND ASSIGNMENTSQA site surveys (numerous retail stores- networking, D-Marc, equipment); Servers removal and installations (numerous Target stores); networking and media displays for Barnes & Noble stores; workstations services for T-Mobile store; Managed office closure process for financial company to ensure safety and confidentiality of customers' data; Site and network survey for Bank of America; Site and Network survey for Wachovia; Various server upgrades; Workstations setup, repair and upgrades for Airex Corp; Workstations and server replacement and setup, data base transfer for financial offices; Workstation refresh and networking for Borders stores; hardware/technical support for Massachusetts General Hospital; multiple site suppport/ PC rollout for Weight Watchers; multiple site support/ repair for Budget car rental; many others.

Scope of responsibility includes online and phone support for end users and small businesses. Coordinates and reviews the installation of hardware and software on end-user workstations Maintains operating procedures and associated documentation Responsible for providing desktop support for end users and small business users via the phone andRemote Desktop Connection using various tools (Go2Assist, Bomgar, TeamViewer etc). Provide PC hardware support including workstations, printers, scanners, MFC, digital cameras,fingerprint scanners and other hardware devices as well as PC software configurations, operating systems,VPN and dial up connectivity Configure and install networked devices: routers, switches, printers, all-in-one devices. Configure and install wide range of hardware and end-user applications. Virtual machines installation and integration: VMware, Virtual PC, Virtual Box, Parallels. Provide quality support with a high degree of customer satisfaction in the area of desktop services,providing a high level of technical expertise, and in a timely fashion Diagnose end-user technical issues in the areas of applications, operating systems, hardware, networkconnectivity and/or user issues; resolve using authorized tools or hand off to appropriate IT resource Research and test upgrades/ updates to existing technology; recommend new technologies Research, resolve, and respond to complex questions received via email, telephone calls, callbacks, orescalations, and provide support on desktop systems, in accordance with company standards Software installation and set up for end users Troubleshooting- various hardware and software issues, virus and spyware removal Networking- wireless and wired network installations and support Resolve customer service issues, problems and complaints Enforces company standards and safety/ security procedures Adheres to corporate rules and guidelines.Tech Of the Month – 09.2008 and 11.2009

- Supporting all company IT needs for smooth transition, knowledge transfer;- Managing and supporting 100% virtualized environment VMware vSphere (vCenter 5.0): 26 Microsoft Windows servers, 4 pools of VDIs.- Managing and supporting Windows Server 2003; 2008; Exchange 2007: Active Directory, policies, groups.- Managing and supporting Microsoft Dynamics CRM server and clients.- Managing and supporting Symantec Enterprise Vault and email continuity services.- Managing and supporting Microsoft SharePoint Server 2010- Managing and supporting company provided iPhones and iPads for end users- Exchange 2007 integration, synchronization, security policies implementation.- Managing and supporting Shoretel VoIP systems (hardware, softphones, instant messaging)- Managing Fortinet Fortigate 200 (VPN setup, IPSec and SSL access)- Managing virtual environment daily backups using Actifio;- Managing wireless access with Ruckus Wireless;- Managing Dell EqualLogic PS6100 and PS6500 SANs- Managing HP ProCurve switches- Testing various Linux distros (Ubuntu, Mint, CentOS) in VMware environment- installation, setup for regular desktop user, printing and scanning support;- Managing and supporting various types of printers and scanners: Konica Minolta BizHub, HP LaserJets, Zebra;- Evaluates and monitors system usage, data integrity, data accuracy, and network integrity.- Plans, coordinates, checks and validates all software implementations and upgrades installed in the facility to assure proper mesh and operation of the main operating system.- Plans, documents and trains users for adherence to processes, procedures, consistency of data acquisition and accuracy for core software applications;- Plans, maintains and audits software usage licenses and product support services.- Develops, documents and maintains implementation, maintenance and emergency plans.etc etc

Woburn, Massachusetts, Us

Systems and Network administration, AD, Virtual Machine management (Virtual Box by Oracle), network shares, VPN and remote access, Polycom-based VoIP, backups management, QuickBooks Enterprise (users' rights and privileges), web-domain management, Exchange 2007 management, new users setup.