Systems Analyst, Billing Ops.
Current• Developed advanced SQL queries, for reporting and automation as well as mapping tables• Developed SPLUNK queries to populate dashboards and automate reporting capturing Gateway performance including failure and error information.• Requested payloads to identify and troubleshoot root cause • Recreated and tested failures to identify defects• Worked with various teams in developing and implementing hot fixes and new version releases• Assisted testing team by mining specific data for test case scenario creation• Mined KPI data for VP level management• Created SPLUNK dashboards and various automated repots for upper management• Created automation of real-time key systems health and performance matrix displayed onto team monitor