Dmitriy Peskun Email & Phone Number

Responsibilities:- Drive customer outcomes and customer experience;- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate;- Develop strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle;- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement;- Reduce churn and drive new business growth through greater advocacy and reference ability;- Work closely with the sales management to align on strategies, renewal forecasting, coverage plans, and account opportunities.

Belarus

- Be the main point of contact for clients; training clients platform and managing projects;- Proactively growing footprint across all accounts, by driving platform adoption across the customers’ business through trainings and on-boarding;- Proactively identify opportunities to help customers optimise their projects, ensuring we leave no money on the table;- Perform consistently and successfully across KPI’s and customer satisfaction metrics;- Support, mentor, influence junior team members and new starters.

Belarus

- Collaborating with client to document the project goals, activities, tasks, and outcomes;- Determining requirements, providing clear estimations of feasibility and risks, and answering project proposals;- Develop comprehensive project plans;- Managing multiple projects while maintaining project documentation and status reports;- Managing key financials and updating PMO on project status;- Managing risk and change throughout the project cycle with tight commercial controls.

Belarus

- Building, testing and shipping features like chat, staffing, project management, design collaboration, integrations, workflow editor and more;- Be part of important product discussions, and discuss with product managers, ux designers and other engineers;- Creating and contributing to technical specs and testing/rollout plans;- Mentoring and supporting team mates to help them grow.

Belarus

Master'S Degree, Computer Engineering

Bachelor'S Degree, Information Technology