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Dmitriy Vakulenko Email & Phone Number

Conceptual Solution Architect and Genesys University trainer at Miratech
Location: Ukraine, Ukraine, Ukraine 5 work roles 1 school
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Current company
Miratech
Role
Conceptual Solution Architect and Genesys University trainer
Location
Ukraine, Ukraine, Ukraine
Company size
944 employees

Who is Dmitriy Vakulenko? Overview

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Quick answer

Dmitriy Vakulenko is listed as Conceptual Solution Architect and Genesys University trainer at Miratech, a company with 944 employees, based in Ukraine, Ukraine, Ukraine. AeroLeads shows a matched LinkedIn profile for Dmitriy Vakulenko.

Dmitriy Vakulenko previously worked as Conceptual Solution Architect & Genesys University trainer at Miratech and Head of the Genesys Technical Support Department at Miratech International Ltd. Dmitriy Vakulenko studied at National Technical University "Kharkiv Polytechnic Institute".

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Miratech

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Profile bio

About Dmitriy Vakulenko

Over 5 years experience as head of Genesys Technical support department in Kiev. Over 10 years experience in IT: CTI technologies, Genesys software, LAN\WAN technologies, RDBMS, Computer publishing - administration\configuration\customer support. High management, planning, analytical, lean ability, accuracy and communication skills. Experienced trainer – successfully train TS people in Ukraine, USA, Canada and Australia, provide FRO, FRI, RRO, RRI, WFP, WFU, OSW, ORS 6.5 - 7.5 training at Genesys University facilities in EMEA. Deep conceptual skills within Call Center Workforce Management software (6 years). Positive experience in participation (as conceptual expert) / managing tenders: 2 participation – 2 win (first installation of high tech. Genesys software in Ukraine at UMC and Kyiv Star - biggest cell phone service providers in Ukraine), over more then 30 competitors. Experienced with Presentation of the Company and available services on exhibitions\conferences, each presentation was quite efficient and highly valued by the company top management. Performed over 80 interviews with candidates. Strong English skills.Specialties: •Technical Support (Head, Manager)•Conceptual Solution Architect (Genesys)•Genesys University Senior Trainer•Genesys certified professional (valid 2009-2012)•Genesys WFM conceptual expert(7 years experience)

Listed skills include Telecommunications, Integration, Genesys Wfm, Genesys Gvp, and 19 others.

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Dmitriy Vakulenko's current company

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Miratech
Miratech
Conceptual Solution Architect and Genesys University trainer
Ukraine
Website
miratechgroup.com
Employees
944
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5 roles

Dmitriy Vakulenko work experience

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Conceptual Solution Architect And Genesys University Trainer

Miratech

Ukraine

Conceptual Solution Architect & Genesys University Trainer

Current
Miratech
Feb 2006 - Present

Head Of The Genesys Technical Support Department

Miratech International Ltd
  • Managing Technical Support Department (Tier 2 and Tier 3): 13 subordinated
  • Manage escalations from EMEA customers (Europe, Middle East, Africa)
  • Train TS staff in Genesys TS departments worldwide (US, Canada, UK, Ukraine, Australia)
  • Train stuff from other departments (engineering, quality assurance, professional services)
  • Represent company on conferences \ exhibitions
  • Participate \ Manage tenders (promotion Genesys software in CIS area)
Dec 2003 - Feb 2007

Genesys Technical Support Team Leader

Miratech International Ltd
  • Managing technical support Team (Tier 2 and Tier 3): 4 subordinated
  • Perform various training for Technical Support staff (TS procedures and Genesys software)
  • Develop further team plans with Genesys Tier 3 TS World Wide director, and EMEA Tier 2 TS director.
  • Take participation and monitoring critical issues resolution within team, which is required HotFix process to be initiated.
  • Support big corporative customers such AT&T, MCI, British Telecom, Deutsche Telecom, Telstra as 3rd line TS engineer.
  • Check, correct and approve solutions, product advisories developed for publishing or sending to the customers.
Aug 2002 - Dec 2003

Genesys Tier 3 Technical Support Engineer

Miratech International Ltd
  • Support big corporative customers such AT&T, MCI, British Telecom, Deutsche Telecom, Telstra as 3rd line TS engineer.
  • Process customer problems, and provide recommendations/resolution in time.
  • Track customer problem in appropriate resource
  • Initiate consultations with Engineering and bug fixes in supported products
  • Initiate consultations with Product Management concerning supported products
  • Work with Engineering and QA towards timely defects resolution
Jul 2002 - Aug 2002
Team & coworkers

Colleagues at Miratech

Other employees you can reach at miratechgroup.com. View company contacts for 944 employees →

VM Vladimir Martynyuk Vladimir Martynyuk Colleague at MiratechUkraine, Ukraine View → OL Olga Leshchynska Olga Leshchynska Colleague at MiratechUkraine, Ukraine View → EK Elena Kofanova Elena Kofanova Colleague at MiratechUkraine, Ukraine View → NK Nick Kostiuchenko Nick Kostiuchenko Colleague at MiratechKyiv, Kyiv City, Ukraine, Ukraine View → PT Prashant Tiwari Prashant Tiwari Colleague at MiratechDelhi, India, India View → OK Olga Korzun Olga Korzun Colleague at MiratechAmsterdam, North Holland, Netherlands, Netherlands View → IR Igor Rozovenko Igor Rozovenko Colleague at MiratechUkraine, Ukraine View → МС Марина Салимон Марина Салимон Colleague at MiratechUkraine, Ukraine View → AS Andrii Sarafanov Andrii Sarafanov Colleague at MiratechUkraine, Ukraine View → NP Nadia Pavlus Nadia Pavlus Colleague at MiratechKyiv, Kyiv City, Ukraine, Ukraine View →
1 education record

Dmitriy Vakulenko education

FAQ

Frequently asked questions about Dmitriy Vakulenko

Quick answers generated from the profile data available on this page.

What company does Dmitriy Vakulenko work for?

Dmitriy Vakulenko works for Miratech.

What is Dmitriy Vakulenko's role at Miratech?

Dmitriy Vakulenko is listed as Conceptual Solution Architect and Genesys University trainer at Miratech.

Where is Dmitriy Vakulenko based?

Dmitriy Vakulenko is based in Ukraine, Ukraine, Ukraine while working with Miratech.

What companies has Dmitriy Vakulenko worked for?

Dmitriy Vakulenko has worked for Miratech and Miratech International Ltd.

Who are Dmitriy Vakulenko's colleagues at Miratech?

Dmitriy Vakulenko's colleagues at Miratech include Vladimir Martynyuk, Olga Leshchynska, Elena Kofanova, Nick Kostiuchenko, and Prashant Tiwari.

How can I contact Dmitriy Vakulenko?

You can use AeroLeads to view verified contact signals for Dmitriy Vakulenko at Miratech, including work email, phone, and LinkedIn data when available.

What schools did Dmitriy Vakulenko attend?

Dmitriy Vakulenko studied at National Technical University "Kharkiv Polytechnic Institute".

What skills is Dmitriy Vakulenko known for?

Dmitriy Vakulenko is listed with skills including Telecommunications, Integration, Genesys Wfm, Genesys Gvp, Genesys E Services, Genesys Infomart, Genesys Enterprise Routing Solution, and Genesys Orechestration.

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