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Dmitriy Vakulenko Email & Phone Number

Conceptual Solution Architect and Genesys University trainer at Miratech
Location: Ukraine 5 work roles 1 school
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Current company
Miratech
Role
Conceptual Solution Architect and Genesys University trainer
Location
Ukraine
Company size
944 employees

Who is Dmitriy Vakulenko? Overview

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Dmitriy Vakulenko is listed as Conceptual Solution Architect and Genesys University trainer at Miratech, a with 944 employees, based in Ukraine. AeroLeads shows a matched LinkedIn profile for Dmitriy Vakulenko.

Dmitriy Vakulenko previously worked as Conceptual Solution Architect & Genesys University trainer at Miratech and Head of the Genesys Technical Support Department at Miratech International Ltd. Dmitriy Vakulenko studied at National Technical University "Kharkiv Polytechnic Institute".

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Miratech

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Profile bio

About Dmitriy Vakulenko

Over 5 years experience as head of Genesys Technical support department in Kiev. Over 10 years experience in IT: CTI technologies, Genesys software, LAN\WAN technologies, RDBMS, Computer publishing - administration\configuration\customer support. High management, planning, analytical, lean ability, accuracy and communication skills. Experienced trainer – successfully train TS people in Ukraine, USA, Canada and Australia, provide FRO, FRI, RRO, RRI, WFP, WFU, OSW, ORS 6.5 - 7.5 training at Genesys University facilities in EMEA. Deep conceptual skills within Call Center Workforce Management software (6 years). Positive experience in participation (as conceptual expert) / managing tenders: 2 participation – 2 win (first installation of high tech. Genesys software in Ukraine at UMC and Kyiv Star - biggest cell phone service providers in Ukraine), over more then 30 competitors. Experienced with Presentation of the Company and available services on exhibitions\conferences, each presentation was quite efficient and highly valued by the company top management. Performed over 80 interviews with candidates. Strong English skills.Specialties: •Technical Support (Head, Manager)•Conceptual Solution Architect (Genesys)•Genesys University Senior Trainer•Genesys certified professional (valid 2009-2012)•Genesys WFM conceptual expert(7 years experience)

Listed skills include Telecommunications, Integration, Genesys Wfm, Genesys Gvp, and 19 others.

Current workplace

Dmitriy Vakulenko's current company

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Miratech
Miratech
Conceptual Solution Architect and Genesys University trainer
Ukraine
Website
miratechgroup.com
Employees
944
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5 roles

Dmitriy Vakulenko work experience

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Conceptual Solution Architect And Genesys University Trainer

Miratech

Ukraine

Conceptual Solution Architect & Genesys University Trainer

Current
Miratech
Feb 2006 - Present

Head Of The Genesys Technical Support Department

Miratech International Ltd

• Managing Technical Support Department (Tier 2 and Tier 3): 13 subordinated• Manage escalations from EMEA customers (Europe, Middle East, Africa) • Train TS staff in Genesys TS departments worldwide (US, Canada, UK, Ukraine, Australia)• Train stuff from other departments (engineering, quality assurance, professional services)• Represent company on conferences \ exhibitions• Participate \ Manage tenders (promotion Genesys software in CIS area) • Perform interviews, making last decision for hiring staff in Technical Support• Handling platinum customer issues (playing trainer)

Dec 2003 - Feb 2007

Genesys Technical Support Team Leader

Miratech International Ltd

• Managing technical support Team (Tier 2 and Tier 3): 4 subordinated• Perform various training for Technical Support staff (TS procedures and Genesys software)• Develop further team plans with Genesys Tier 3 TS World Wide director, and EMEA Tier 2 TS director.• Take participation and monitoring critical issues resolution within team, which is required HotFix process to be initiated.• Support big corporative customers such AT&T, MCI, British Telecom, Deutsche Telecom, Telstra as 3rd line TS engineer.• Check, correct and approve solutions, product advisories developed for publishing or sending to the customers.• Process customer problems, and provide recommendations/resolution in time.• Initiate consultations with Engineering and bug fixes in supported products • Initiate consultations with Product Management concerning supported products• Work with Engineering and QA towards timely defects resolution• Problem prevention and customers’ education activity

Aug 2002 - Dec 2003

Genesys Tier 3 Technical Support Engineer

Miratech International Ltd

• Support big corporative customers such AT&T, MCI, British Telecom, Deutsche Telecom, Telstra as 3rd line TS engineer.• Process customer problems, and provide recommendations/resolution in time.• Track customer problem in appropriate resource• Initiate consultations with Engineering and bug fixes in supported products • Initiate consultations with Product Management concerning supported products• Work with Engineering and QA towards timely defects resolution• Problem prevention and customers’ education activity

Jul 2002 - Aug 2002
Team & coworkers

Colleagues at Miratech

Other employees you can reach at miratechgroup.com. View company contacts for 944 employees →

ОР Ольга Рыжкова Ольга Рыжкова Colleague at MiratechUkraine View → KH Kevin H. Kevin H. Colleague at MiratechHeidelberg, Baden-Württemberg, Germany View → AK Anatoly Kuzhba Anatoly Kuzhba Colleague at MiratechPoland View → IR Igor Rozovenko Igor Rozovenko Colleague at MiratechUkraine View → VR Vadym Rudenko Vadym Rudenko Colleague at MiratechWarsaw Metropolitan Area, Poland View → VG Valeriia Goloschapova Valeriia Goloschapova Colleague at MiratechUkraine View → VI Vlad Ivanets Vlad Ivanets Colleague at MiratechSlovakia View → KB Kseniia Bilous Kseniia Bilous Colleague at MiratechUkraine View → CK Chaitanya K Chaitanya K Colleague at MiratechKitchener, Ontario, Canada View → AH Anastasiia Hladyshko Anastasiia Hladyshko Colleague at MiratechUkraine View →
1 education record

Dmitriy Vakulenko education

FAQ

Frequently asked questions about Dmitriy Vakulenko

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What company does Dmitriy Vakulenko work for?

Dmitriy Vakulenko works for Miratech.

What is Dmitriy Vakulenko's role at Miratech?

Dmitriy Vakulenko is listed as Conceptual Solution Architect and Genesys University trainer at Miratech.

Where is Dmitriy Vakulenko based?

Dmitriy Vakulenko is based in Ukraine while working with Miratech.

What companies has Dmitriy Vakulenko worked for?

Dmitriy Vakulenko has worked for Miratech and Miratech International Ltd.

Who are Dmitriy Vakulenko's colleagues at Miratech?

Dmitriy Vakulenko's colleagues at Miratech include Ольга Рыжкова, Kevin H., Anatoly Kuzhba, Igor Rozovenko, and Vadym Rudenko.

How can I contact Dmitriy Vakulenko?

You can use AeroLeads to view verified contact signals for Dmitriy Vakulenko at Miratech, including work email, phone, and LinkedIn data when available.

What schools did Dmitriy Vakulenko attend?

Dmitriy Vakulenko studied at National Technical University "Kharkiv Polytechnic Institute".

What skills is Dmitriy Vakulenko known for?

Dmitriy Vakulenko is listed with skills including Telecommunications, Integration, Genesys Wfm, Genesys Gvp, Genesys E Services, Genesys Infomart, Genesys Enterprise Routing Solution, and Genesys Orechestration.

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