Dmitry Fedorov Email & Phone Number

Moscow, Moscow City, Russia

Analysis and description of the EF strategySetting goals by direction, decomposition by employees, setting daily goals to achieve KPIEvaluation of the market, competitors, channels of attraction, optimization of marketing expensesCreating a motivation system for employees, launching competitions, and additional motivations to increase sales figures.Team building, employee adaptation, and output to performance indicators

Saint Petersburg, Russian Federation

Management and navigation of branch sales (50 branches, 120 managers, 2200 agents)Recruitment and adaptation of new agent managers and directors of branches, development of the agency network in the quality and quantity ofImplementation of changes in the standards of agents' work and sales officesOrganizing, developing, and conducting meetings, training, seminars by sales & service skillsKPI goal setting for branches and monitoring of performance in the short and medium-term… Show more Management and navigation of branch sales (50 branches, 120 managers, 2200 agents)Recruitment and adaptation of new agent managers and directors of branches, development of the agency network in the quality and quantity ofImplementation of changes in the standards of agents' work and sales officesOrganizing, developing, and conducting meetings, training, seminars by sales & service skillsKPI goal setting for branches and monitoring of performance in the short and medium-term, analysis of the resultsCross-department cooperation process arrangementCustomer relationship managementCost\Income analysis Show less

Saint Petersburg, Russian Federation

Operational and strategic management of the division (7 cities: St. Petersburg, Novosibirsk, Omsk, Yekaterinburg, Tyumen, Vologda, Cherepovets)Management of a team of more than 100 people, setting goals and evaluationThe launch of new products, creation motivation system, and stimulation of salesDevelopment and implementation of strategic solutions-oriented businessPlanning and control of the performance of planned targetsNegotiations and presentations with key… Show more Operational and strategic management of the division (7 cities: St. Petersburg, Novosibirsk, Omsk, Yekaterinburg, Tyumen, Vologda, Cherepovets)Management of a team of more than 100 people, setting goals and evaluationThe launch of new products, creation motivation system, and stimulation of salesDevelopment and implementation of strategic solutions-oriented businessPlanning and control of the performance of planned targetsNegotiations and presentations with key partnersDevelopment of actions aimed at improving the efficiency of the staffRecruitment and adaptation of people on staff and freelance positions. Team creation and launch of sales from start Show less

Saint Petersburg, Russian Federation

Coordination of activities in subdivisions of the Macroregion North-West, with the purpose of achieving KPI's in sales and quality (more than 2500 offices in 10 regions, over 33 000 employees)Creating and maintaining conditions for making changes and increase salesMaintaining relationships with key partners in the area of responsibility of the macro-regionThe launch of new productsControl over compliance with the requirements for implementation and financial services

Management and navigation of Direct Sales dept’s work quality in RussiaRetail KPI fulfillment (Payroll, SME & retail loans)Cross-department cooperation process arrangementAnalysis of customer loyalty, planning of customer service improvement & bank product sales actions Customer relation managementStaff recruitment, education, motivation & supportConducting of different events

Functional management and navigation of staff work quality (105 persons)Creation and development of education, coaching, motivation programs for staff; managersKPI; cross-sale fulfillment, payroll clients' strategy developmentCross-department cooperation process arrangementAnalysis of customer loyalty, planning of customer service improvement & bank product sales actions Retail business development plan 2010-2013 creationTake part in Branch offices regional… Show more Functional management and navigation of staff work quality (105 persons)Creation and development of education, coaching, motivation programs for staff; managersKPI; cross-sale fulfillment, payroll clients' strategy developmentCross-department cooperation process arrangementAnalysis of customer loyalty, planning of customer service improvement & bank product sales actions Retail business development plan 2010-2013 creationTake part in Branch offices regional developmentStaff recruitment (front-office, branch managers, line managers), annual assessment conducting, potential planningConducting of different events Show less

Management of Customer Service department. Department business-planning, costs, and working hours budgeting. Return rate forecasts and follow-up Department build-up process coordination and planningStore team-buildings; training conducting.CS Department staff recruitment & development. Support of customer care, supervision of Cashline Development and improvement of external companies work, negotiations with partners, contract placement, monitoring, reconciliation.

Specialist, Hr

Mechanical Drafting And Mechanical Drafting Cad/Cadd

Mechanical Drafting And Mechanical Drafting Cad/Cadd

Engeneer, Cad\Cam