Experienced Key Account Manager with a strong background in IT, SaaS, and HoReCa industries. Skilled in managing client portfolio, providing exceptional support, and proposing product improvement. Proficient in expanding customer bases and building lasting relationships. Background in sales and brand managing.As an account manager in IT, I absolutely adore my job for multiple reasons. Firstly, I find immense satisfaction in fixing issues that arise, troubleshooting problems, and finding innovative solutions. It fuels my passion for problem-solving and enhances my skills. Additionally, the thrill of ensuring everything works like clockwork brings a sense of accomplishment and boosts my motivation. Equally fulfilling is the opportunity to share knowledge with clients, helping them understand the technology and optimizing their systems. The synergy of these aspects creates a dynamic and gratifying work environment, making each day a rewarding journey of growth and success.The principles what really matter for me:✅ Responsibility for the result - I'm looking for a solution to a problem, not explaining why I can't complete it.✅ Managing - creating a structure out of chaos.✅ Attentiveness - I am sensitive to the problems of clients.✅ Service to people - I act based on the long-term interests of development.✅ Trust - I show the best result in the absence of micromanagement.I excel at presentations, leveraging strong communication and negotiation skills to successfully develop current clients. My expertise extends to transaction support, offering clear instructions that save clients' valuable time. My strong sense of responsibility drives me to meet deadlines consistently, and I've honed my time management skills to a high level.To develop myself, I do not miss new trainings that are held in our company. And also I do not hesitate to ask to share with me the experience of more experienced colleagues and market professionals. And also, for my development, I consider it important to take more complex and challenging tasks.I am ready to consider opportunities in the international market. Please write via email dmitriy.v.markin@gmail.comCustomer service | Project management | Relationship building | Communication skills | Problem-solving | Negotiation skills | Forecasting | Time management and organization
