Deputy Chairman Of The Board
CurrentResponsible for P&L of retail businessPayments, cross-border transfers, bank cards and acquiring, loans, mortgage and credit cards, digital and remote channels development.
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Dmitriy Orlov is listed as Deputy Chairman of the Board at ForaBank at ForaBank, based in Moscow, Moscow City, Russian Federation. AeroLeads shows a work email signal at mail.ru and a matched LinkedIn profile for Dmitriy Orlov.
Dmitriy Orlov previously worked as Deputy Chairman of the Board at Forabank and Deputy CEO, Board member at Arhml. Dmitriy Orlov holds Bachelor'S Degree, Finance And Credit from Финансовый Университет При Правительства Российской Федерации / Finance University Under The Government Of The Russian Federation.
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Business leader with broad experience in managing of retail business in the financial sector and proven expertise in key areas: fintech, products, sales and marketing, security and customer serviceSpecialties: Retail business management, product development, digital transformation, technological development, contact-center management and improvment, customer relationship management, customer service improvement, branch network management, strategic & business planning, business analysis and marketing research, anticrisis management, business-process optimization, project management, team building
Listed skills include Customer Relations, Product Development, Business Management, Strategic Planning, and 36 others.
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Moscow, Russian Federation
Responsible for P&L of retail businessPayments, cross-border transfers, bank cards and acquiring, loans, mortgage and credit cards, digital and remote channels development.
Responsible for P&L of retail business and for P&L of branches. - Strategic and business planning of retail business;- Customers acquisition, sales, servicing, customer relationship development – mass segment, VIP;- Creation, modernization, implementation and sales of retail products, services for private customers, optimization of retail business processes;- Operational customer service, both private and business customers;- Contact-center management and branch network management;
- Product development and management;- Contact-center management;- Remote channels implementation - Internet bank, mobile bank;- Customer service: implementation of customer service standards, personnel training and quality control, work with complaints, interaction with Bank of Russia;- Internal service: development and implementation of internal quality management system
- Product development and management;- Marketing and analytical researches;- Customer service: work with complaints;- Network development: formats, locations, geoinformation analysis
- Marketing researches and business analysis;- Internal researches: customers, products, channels;- Product marketing- Nonfinancial reporting
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Dmitriy Orlov works for ForaBank.
Dmitriy Orlov is listed as Deputy Chairman of the Board at ForaBank at ForaBank.
AeroLeads has found 1 work email signal at @mail.ru for Dmitriy Orlov at ForaBank.
Dmitriy Orlov is based in Moscow, Moscow City, Russian Federation while working with ForaBank.
Dmitriy Orlov has worked for Forabank, Arhml, First Republic Bank, Moskommertsbank, and Russian Development Bank.
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Dmitriy Orlov holds Bachelor'S Degree, Finance And Credit from Финансовый Университет При Правительства Российской Федерации / Finance University Under The Government Of The Russian Federation.
Dmitriy Orlov is listed with skills including Customer Relations, Product Development, Business Management, Strategic Planning, Customer Service, Marketing Research, Retail, and Banking.
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