As the first AE in the Inside Sales org I:- Ran a full cycle outbounding operation to build relationships in my territory and establish a pipeline of consistent opportunities with sales cycles lasting 1-4 months- Achieved 125% lifetime attainment- Gained deep understanding of a brand new industry, Google Analytics and the intricacies of A.I./Machine Learning- Closed multi-thread deals lasting 1-4 months often involving up to 5 decision makers with conflicting priorities- Built and developed a new demo flow to be used virtually for the rest of the Inside Sales org- Represented the org and closed deals at the industry's largest automotive conferenceAs the lead AE in the org I:- Interviewed both SDRs and AEs- Coached SDR’s through Gong call review, AB testing and 1:1’s to improve struggling show rates from 40% to 60%- Trained first time AE’s and SDR’s on methodology, discovery, sales psychology, demo process and prospecting best practices- Built cold call library, wrote talk tracks and cold email copy, and Outreach sequences for all classes of SDRs and AEs- Helped achieve 130% qualified meeting attainment across team of 20 SDR’sAs a CS liaison I:- Was responsible for retaining customers up to 6 months post sale- Worked with our tech ops team and the customer's third party vendors to onboard accounts on close deadlines- Conducted training sessions and supplied resource guides to build strong onboarding foundation, hitting 100% launch rate- Was responsible for Net Retention Revenue (NRR) achieving 10% above the company average- Partnered with decision makers in Strategic Accounts to break into other areas of key auto groups- Researched industry news and trends to provide guidance to customers on best practices- Engaged customers 1:1 with consultative approach to drive satisfaction, software adoption and hit targeted outcomes/KPIs- Funneled customer feedback to product, resulting in the development of new features

Operated in Mid Market space across many verticals including eCommerce, Fintech, Manufacturing, Professional Services, Managed Services, Hospitality, Retail, Healthcare, IT Services, and more.As a Strategic AM I:- Managed a book of 250 accounts for performance, upsell and renewals- Achieved a 97% retention rate for accounts that didn't make a hire- Partnered with C-Suite, Exec, VP and Department Head decision makers to deploy short and long-term hiring strategies with sales cycles lasting anywhere from 1-12 months- Drove incremental MRR to achieve 175% lifetime attainment, 4th highest in company historyAs a senior sales rep I:- Partnered with our Sales Training Manager to coach and train new hire AM's during first month's boot camp- Led weekly department standups on sales psychology, best practices and deals of the week analysis- Coached individual reps on lowest performing teams to assist managers, resulting in 6 avoided PIPs and 1 promotion

Operated in Mid Market and Enterprise space- 16 consecutive months as #1 performing SDR- Outbounded 60 cals daily to prospect and set up appointments for demo's- Conducted discovery calls for Enterprise reps to break into more strategic accounts- Partnered weekly with Marketing to provided feedback on inbound lead projects to optimize funnel build and generate higher conversion rates- Efforts can be directly tied to a $1M+ revenue year (company record) and 23% growth over forecast

Fielded complex tax and payroll tickets for customers by working with internal teams to find solutionsLed implementation projects to onboard accounts for timely payroll processingCreated schematic for a company wide CRM that was developed and rolled out to. 19000 reps