Dmitriy Tsymbal Email and Phone Number

Led Implementation team to ensure delivery of optimal service, improvement of client satisfaction and retention goals and consistent achievement of quality standards.- Manage rollout of cash management system (adaptiveCASH) with connecting to the accounting equipment in all the cash desks of the five largest banks that work with cash collection services in Ukraine.- Leadership role in Field Operations, Technical Support, Customer Support and Production.- Negotiated with internal and external groups to set priorities and obtain required resources to ensure successful project completions.- leading beta and pilot programs with early-stage products to determine market readiness- Overseeing the addition of new products, services, or technology to a business's day-to-day operations- Change Management- Building and optimizing processes of cash management- Implementing service desk system in the company for customer Informational, technical and hardware first lane support.- Testing and tuning software to match client requirements and their business processes- Customer-employee education and consulting services.

- Coordinate and basically lead the “Firefighting” – solve issues with builds on the customer side- Don’t hesitate to “play role” of tester, developer, DevOps- Communicate with customer technical and managerial staff to solve the issues- Lead and constantly improve the process of release management

Development of components of automated banking system- Integrated connectivity of client with banking hardware devices- Developed a client for automated banking system- Building directories migration mechanism from decentralized version to new centralized version of CashManagment SystemTechnology Stack: C#, XAML, .NET 4.0, WPF

Graduation project- Design hardware Interface and exchange protocol between banking hardware devices and cash management system