Dmitry Avotin Email & Phone Number

Moscow, Ru

• Customer’s relations; resource management; project management; service delivery; develop and manage end-to-end process, based on customer specifics and requirements; manage by support team (L2(System analytic), L3(R&D), L4(Product)); CRM; ERP. • Pre-sale support activities; planning budget and resources; evaluation of resources and costs; contracts negotiations • Digital transformation projects: Digital BSS (Business Support Systems), Digital OSS (Operation Support Systems); Billing; Customer & Partner Management, Revenue Management, Operations Management, Orchestration, Big Data Analytics, Cloud Platform and Virtual Functions, Management & Infrastructure; SDN; NFV• DevOps, Agile, Scrum methodology

Russia, Moscow

Sales / Projects fulfillment• Sales for dedicated account, sales strategy, sales development, customer needs identification, leads development, full sales cycle (from lead to contract, post-sale support),LTC(Lead to cash)• Internal LTC (Lead to cash) sales processes coordination, biddings, pricing control, marketing activities (presentations, exhibitions, forums).• Resource management, control the implementation of projects, coordination of work of divisions, management and control of risks and customer satisfaction, problems and conflicts resolution, CRM, ERP. Manage by service direction for MGTS/MTS CN accounts, cooperation with partners and integrators, develop channels of cooperation• Building and developing strategic partnerships with key customers, customer satisfaction management, improvement of customer’s loyalty, customer relations maintenance, CC3 (customer centric) strategy implementation

Russian Federation

Project management/ Technical support • Building, operation and maintenance of GSM/UMTS telecommunication networks• Building channels for effective interaction, negotiations, conflict resolution. • Developing, planning, management and implementation of technical policy in the region (Megafon, MTS, BWC,Tele2, Skylink,..). • Cooperation with government control departments (FSB, Roskomnadzor, Energonadzor,..)• Resource management, project team, motivation to achieve a common result. Work with related departments, offices and external companies to effectively address emerging challenges. Cooperation with subcontractors.

Prp C8 Core Program

Strategic Project Management Resource Pool

Translator In Area Of Professional Communication (Technical Cybernetic)

Technical Cybernetics And Robotic, Diploma With Honors