Trained a go-live ambassador team comprised of store managers in the proper operation and use of the new POS system software and hardwareDeployed new POS software and hardware at 19 of the 23 Diesel USA brick and mortar locationsSupported over 40 retail locations across North American region for three brandsEnsured accurate inventory, pricing, and sales tax data would flow down to the POS on a regular basis from the retail backoffice system to the POS, as well as ensuring that, any sales & return transactions, retail employee KPI metrics would flow back to the backoffice system and that it was properly formatted for subsequent import into the ERP system

• Deliver on-site and remote break-fix support for computers and network systems;• Periodically refresh hardware and install latest software updates and patches;• Install and update commercial software and operating system updates;• Maintain network and administer VPN for remote employee access to local resources;• Manage NAS for file sharing and routinely test scheduled backup solutions for file integrity.

• Implemented and responsible for maintaining integration between POS and ERP systems;• Setup and support integration between 3PL's WMS and our ERP primarily for e-commerce and dropship operations;• Reduce IT dept. budget by standardizing software licensing and consolidating data storage solutions;• Support 40+ users across three sites in the US and two sites in Brazil; • Maintain and improve integration between ERP and WMS is operating at capacity and as per SLA; • Ensure that VPN tunnels between multiple sites are operational; provide VPN access to remote users; • Manage Polycom VoIP telecom solution and DGA access control and security system; • Wrote and implemented SOPs for various ERP and POS functions for multiple departments; • Liaise with ISPs, hardware, and software vendors to ensure IT infrastructure is fully operational; • Setup customized reporting and scheduled automated delivery for multiple departments; • Reduced Ops dept. budget by cutting down support costs by managing training and team development with corporate US and Brazilian production and logistics teams, and US retail teams.

• Led multiple ERP projects to: o Simplify data entry by implementing batched data entry in bulk via template upload; o Conform to new data hierarchies resulting from ERP migration at parent company; o Ensure that various reporting modules included additional custom fields as required by finance; o Setup EDI configurations for new clients; ensured EDI communications met client requirements; • Acted as ERP account manager to implement new changes and approve departmental support costs; • Migrated retail division inventory, order, and sales data into ERP; • Deployed and configured POS software and hardware for one existing and two new retail locations.

• Utilized ERP system to maintain up-to-date inventory reporting and order entry; • Managed factory production orders and provided oversight of product status for sales department;• Generated and sent ASNs to 3PL for inbound shipments, then allocated received goods to orders;• Sent orders to 3PL and ensured conformity to clients’ routing guides per client needs during fulfillment;• Updated EDI product catalogues and facilitated EDI communication for orders and shipments;• Converted ERP/WMS systems to handle prepacks to increase productivity and meet client needs.

• Provided on-site support to more than 400 devices across several sites;• Deployed Windows 7 upgrades using new hardware;• Utilized ticketing system to track and resolve user issues.

• Provided second tier technical support to 250+ end users for commercial and in-house software;• Worked with team to deploy office-wide hardware and software refreshes;• Utilized issue-tracking system to ensure timely and efficient issue resolution, while prioritizing customersatisfaction, updated logs outlining actions taken during solution of reported issues;• Managed tape backup via HP OpenView Storage Data Protection Manager and MSL6000 tape library, and ensuredbackups were completed as per schedule;• Monitored NOC environmental systems for uninterrupted servers and networking equipment uptime;• Administered Active Directory to add and remove users, assign rights, and manage passwords.

• Provided IT support to 15+ end users under direction from the network administrator; • Supported networking, account provisioning and administered e-mail accounts.