Dmitry Babaev Email & Phone Number

Москва, Москва, Россия

- Identification of customer needs- Objection handling, small talk, formalization of the deal- Sales and after-sales service- Customer base maintenance and expansion- Negotiation with UHNWI and representatives of business elites- Phone conversations and business correspondence- Interaction with different departments of the company- Document management and its updating- Conflict situations and complex cases resolution- Participation and approfondation of relationships with clients at company events- Reporting in office programs- Active participation in trainings and professional development programs of the company- Interaction with foreign colleagues- Conduction of long-term purchases with prepayment agreements preparation, global stock, rare andexclusive jewelry

Москва, Москва, Россия

• Direct Sales.• Management and control of the jewelry and watch department (POS, PLV, personnel control).• Work with CRM.• Customer assistance.• Work with the cash register.• Participation and control at company events.• Acceptance and execution of documents for the repair and service of items.• Resolution of conflict situations and complex cases with custumers.• Interaction with various Departments of the group (repair services, security, dry cleaning, etc.)

Москва, Москва, Россия

• Acceptance of goods in stock hous and in sales hall •Merchandising.• London head office Reporting•Check of order and cleanliness in the boutique. •POS materials procurement01.2019 — 01.2020•Procurement of necessary materials for the correct work of the boutique.•Sales and aftersales VIP clients assistance•Sales and procurement coordination with top management of the company•1C, Excel, Outlook and other office programs use •Maintaining long-term relationships with customers. •After Sales services, CRM-system use•Participation at company events and new clients attraction • Cashier use and money receive•The average cost of watches is 12 million rubles

Москва, Москва, Россия

-Receipt, processing and management of orders-Resolution of conflict situations and complex cases with custumers - 1C and Axapta use- communication with European colleagues,- maintenance and check of the MTM zone,- maintenance of my own customer base and of my colleagues,- record keeping of sales and revenues- co-work with tailors,- negotiation with clients and with top management of the company - Work in the sales hall and customer assistance-inventory, pre-sales and after-sales work- CRM-system use