Dmitry Gorshkov Email & Phone Number

• Supervising WEB Designer and sound engineer
• Monitoring the progress of third-party maintenance contract suppliers
• Managing all new install projects for servers, switches, and other network resources.
• Developing and updates documentation, appraising users and administrators of vital information.
• Providing advice on selection and purchase of IT equipment.
• Managing PBX Panasonic TDA600

Windhagen, Rheinland-Pfalz, DE

• Supported 200 total users in 11 locations nationwide, as well as corporate office users.
• Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc)
• Trained new employees on software and company procedures

• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 40 users.
• Created online documentation to help employees resolve day to day issues

• Manages Windows network (users, computers, printers, etc) with Active Directory
• Worked with employees to resolve "unsolvable" support requests
• Advanced monitoring, administrate, troubleshoot, and manage infrastructure based systems
• Installing and configuring new equipments and software on the network and for customers

• Building, configuration and troubleshooting of server and desktop hardware.
• Managing PBX Panasonic TDA100
• Prepares and delivers system performance statistics and reports weekly (disk usage, MS ISA reports)

• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
• Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information
• Responsible for installing and updating of anti-virus