Dmitry Gorshkov Email & Phone Number

•Supervising WEB Designer and sound engineer•Monitoring the progress of third-party maintenance contract suppliers•Managing all new install projects for servers, switches, and other network resources.•Developing and updates documentation, appraising users and administrators of vital information.•Providing advice on selection and purchase of IT equipment.•Managing PBX Panasonic TDA600

Windhagen, Rheinland-Pfalz, De

•Supported 200 total users in 11 locations nationwide, as well as corporate office users.•Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc)•Trained new employees on software and company procedures

•Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 40 users.•Created online documentation to help employees resolve day to day issues

•Manages Windows network (users, computers, printers, etc) with Active Directory•Worked with employees to resolve "unsolvable" support requests•Advanced monitoring, administrate, troubleshoot, and manage infrastructure based systems•Installing and configuring new equipments and software on the network and for customers

•Building, configuration and troubleshooting of server and desktop hardware.•Managing PBX Panasonic TDA100•Prepares and delivers system performance statistics and reports weekly (disk usage, MS ISA reports)

•Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.•Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information•Responsible for installing and updating of anti-virus