Chief Technology Officer
Current
Oct 2023 - Present
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Dmitry Grigoriev Email & Phone Number
Chief Technology Officer
at
Step Logic
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Dmitry Grigoriev is listed as Chief Technology Officer at Step Logic, based in Russia, United States. AeroLeads shows a matched LinkedIn profile for Dmitry Grigoriev.
Dmitry Grigoriev previously worked as Director. Head of Network Solutions at Step Logic at Step Logic and Cisco High Touch Delivery (FTS) Manager at Cisco. Dmitry Grigoriev holds Applied Mathematics (Cybernetics) from Moscow Institute Of Radiotechnics Electronics And Automation.
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Step Logic
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About Dmitry Grigoriev
6 years of managing Cisco Focused Technical Support in ME, Africa, CIS and Central Europe SP. Premium customer support business, $XXm annual. Critical escalation management. People and P&L management. Positioning of Cisco FTS & BCS for internal and external customers. Deep knowledge of technical support processes and Cisco support portfolio. 4 years of managing team of services engineers. Supervising of plan, design and proactive support delivery. Partner and subcos selection. More than 4 years of experience in Cisco Advanced Services business development and engagement management. Services deal scoping. Proposal preparations and negotiations with the customers. Service packages catalogue maintain. Deep knowledge of Cisco AS portfolio and delivery models. More than 2 years of experience in management of a team of 16-23 tech consultantsOver 5 years of experience in presale, solution architecture and delivery tech in complex big projects. Over 12 years of experience in designing, engineering, installing, troubleshooting, and maintenance of complex wide area and local area networks, transmission systems and communications information systems for voice, data, and video; CCIE#4878 (emeritus)
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8 roles
Dmitry Grigoriev work experience
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Director. Head Of Network Solutions At Step Logic
Aug 2022 - Oct 2023
Cisco High Touch Delivery (Fts) Manager
6 years of managing Cisco Focused Technical Support in ME, Africa, CIS and Central Europe SP. Premium customer support business, $XXm annual. Critical escalation management. People and P&L management. Positioning of Cisco FTS & BCS for internal and external customers. Deep knowledge of technical support processes and Cisco support portfolio.2016 – present: Cisco High Touch Delivery (FTS) Manager in ME, Africa, CIS and Central Europe SP regionsManaging of international team of support engineers (HTEs) and operations managers (HTOMs). Customer critical escalations management. Managing of HTD(FTS) business in the region. HTD(FTS) positioning and presentation for internal and external customers. Key achievements: Developed KPI score card for entire EMEAR SP HTD (FTS) and quarterly reviewed it with the regional leaders. Developed and leaded HTD nonstandard deal review process. EMEAR SP Customer Satisfaction growth to 92%. 7% revenue growth on declining regional SP market.Key trainings2018 Leadership program for managers2016 ITIL Operations
Aug 2016 - Aug 2022
Manager Of Network Consulting Engineers
Manager of Network Consulting Engineers in Russia & CIS department. Advanced Services Managing a team of 25+ Network Consulting Engineers. Supervising of plan, design and proactive support delivery. Resource planning for Advanced Services deployment and proactive support (NOS) projects. Candidate selection and hiring. Team expertise planning and development. Partner and subco selection and negotiations. Key achievements: Built a strong team of service engineers which were able to deliver against fast growing services contract portfolio. Built a partner/subco ecosystem for Cisco AS business in RCIS. Implemented local recourse planning. Contributed to Cisco AS capability to deliver service contracts as a prime.Key trainings: 2013 PMI trainings in ESI
Nov 2012 - Jul 2016
Cisco As Business Development Manager (Engagement Manager)
Cisco AS Business Development Manager (Engagement Manager)Services deal scoping. Proposal preparations and negotiations with the customers. Service packages catalogue maintain. Deep knowledge of Cisco AS portfolio and delivery models. General Advanced Services business development activities in Russia & CIS region. Scoping & Customer negotiation for key AS deals. Development and maintain of AS service packages catalogue for Emerging market region.Key achievements: Increased customer awareness about Cisco AS services. Scoping & pre-sale of successfully booked Kzakhtelecom, MTS IT, Vimpelcom deals. Significant contribution in AS Russia & CIS business growth from < 1m in FY09 to ~ 10m in FY12.Key trainings: 2012 Consulting Development Program
Sep 2008 - Nov 2012
Application And Infrastructure Solution Practice Manager. Consulting & Integration
Hewlett-Packard as Application and Infrastructure Solution Practice Manager in Consulting and Integration DepartmentAs a manager of a team of consultants responsible for all ppl management tasks circle, local solution portfolio including Networking&DataCenter, ITSM, Call Center solutions, P&L management and relations with other BUs. Major achievement:Developed a structured portfolio for focus solutions. Selected and developed Lead Solution Consultants for focus areas. Developed strong expertise in the team in focus areas. Achieved recognition of the practice from sales team.
Oct 2006 - Aug 2008
Networking Consultant, Solution Architect
Networking Consultant, Solution ArchitectAs a Solution Architect for number of infrastructure projects responsible for whole solution creating and deployment, responsible for project tech leadership and coordination of teams of high-skilled specialists. Responsible for managing all phases of project lifecycle, including pre-sales activity, design/architecture, documentation, implementation, project management and support functions for large accounts. Provide specific technology consulting and presentations for customers. Coordinate a local partnership with Cisco. Communicate closely with engineering teams of major network vendors to deliver the complete network solution. Member of the HP international team for EMEA telecom projects. Honored with HP Total Customer Expectation Award in October 2001, Outstanding Performance Award for 2003, Special HP TSG Award for 2004.
Aug 2000 - Aug 2006
Network Engineer
Responsible for the pre-sales support to the sales team. It includes writing proposals, statements of work, BOMs, network designs and acceptance documents.Participation in the project implementation: performing site surveys, preparig installation/engineering plans, systems installation/configuration, testing, and acceptance testing. Responsible for the post-sales support. It includes handling of customer cases, network troubleshooting and proactive services.
Oct 1998 - Aug 2000
1 education record
Dmitry Grigoriev education
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Moscow Institute Of Radiotechnics Electronics And Automation
FAQ
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What company does Dmitry Grigoriev work for?
Dmitry Grigoriev works for Step Logic.
What is Dmitry Grigoriev's role at Step Logic?
Dmitry Grigoriev is listed as Chief Technology Officer at Step Logic.
Where is Dmitry Grigoriev based?
Dmitry Grigoriev is based in Russia, United States while working with Step Logic.
What companies has Dmitry Grigoriev worked for?
Dmitry Grigoriev has worked for Step Logic, Cisco, Hp, and Amt Group.
How can I contact Dmitry Grigoriev?
You can use AeroLeads to view verified contact signals for Dmitry Grigoriev at Step Logic, including work email, phone, and LinkedIn data when available.
What schools did Dmitry Grigoriev attend?
Dmitry Grigoriev holds Applied Mathematics (Cybernetics) from Moscow Institute Of Radiotechnics Electronics And Automation.
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