1) Implementation of an omnichannel platform for a leading pharmaceutical company:- Optimization of omnichannel communication and use of ML to select the next best action (timing, channel, type, topic) for each client based on historical data.- Technologies used: AWS, PowerBI, Airflow, ML.- Results: A/B testing showed a significant increase in leading metrics for specialists in the control group.2) Implementation of LLM chatbot for a large oil and gas company:- Main goal: Optimization of document management for procurement and commercial departments in decision-making.- Features: On-premise LLM chatbot installation, ensuring confidential information remains within the company.- Results: High accuracy of responses and significant reduction in time for information retrieval and decision-making.3) Implementation of a golden record system for a major healthcare provider:- Aggregation of information from multiple ISs, consolidation of all customer data into a Golden Record.- Main stages: Development of requirements, data model creation, infrastructure setup, data marts preparation, connectors to sources, data loading, creation of three data layers (STG, ODS, DDS), interface for working with the client base.- Results: The project was implemented, deduplication system showed efficiency, improved marketing communications.4) Implementation of recipe management and optimization system for a top FMCG company:- Main goal: Localization of a business-critical system for product recipe management.- Technologies used: APPIX framework, ML for recipe optimization.- Results: System implemented, further results expected as the system is utilized.5) Total presales of over 70 million rubles in one year:- Notable sale: Recipe management system for a top-3 food producer in Russia.- Methods: In-depth understanding of customer problems, tailored solutions to meet specific needs.

Release Schedule Management:Effectively managed release schedules for various software products, including CRM (Suite), BI (Qlik), and EDF (SBIS).Team Management:Led and managed both external teams (10 individuals) and internal development and support teams (2 individuals), ensuring collaboration and alignment with project goals.Achievements:Complete Localization Project:Successfully executed a comprehensive software and infrastructure localization project within the company, enhancing operational efficiency and user experience.BI System Modernization:Led the modernization of the BI system, overhauling dashboards and metrics to align with business and research department needs. Introduced new integrations with external services like hh.ru, resulting in the identification of new business opportunities.Vendor Relationship Building:Established strong relationships with external vendors, ensuring smooth communication, reliable support, and efficient collaboration on project requirements.Internal Support and Development Team Formation:Built an internal team dedicated to application support and development, ensuring consistent and effective maintenance of the implemented systems.Ticketing System Implementation:Successfully introduced a ticketing system for technical user support, streamlining issue tracking and resolution processes.Customer Feedback Module Implementation:Implemented a customer feedback module, allowing for valuable insights and continuous improvement based on user experiences.CRM and MS Outlook Integration:Designed and implemented a seamless integration between the CRM system and MS Outlook, enhancing user convenience and workflow efficiency.Successful Release Management:Orchestrated the successful implementation of 14 releases, totaling 4098 hours of effort, for the CRM system, ensuring smooth updates and minimal disruption to operations.

As project leader implemented the following projects1) Omnichannel marketing platform implementation (as a part of project team) Project description - create Omnichanel platform with AI and predictive algorithms (3 ML models) to optimize marketing communication and maximize impact of communication for each client[Scope - Orcale Eloqua, GBQ, Terrasoft Creatio, Zerobounce, Viber, sms communication]2) Analytic platform implementation for Omnichannel project [Scope - Tableau]3) Digital asset management system implementation [Scope - Oracle]4) Marketing events system implementation [Scope - Terrasoft Creatio]5) Internal chat-bot implementation [Scope - Yellow messenger]

1) New CRM system implementation (as project leader):a. Creation Users and Technical requirements b. Creation an argumentation and budget plans for CEO and global officec. Managing tender processd. Creation technical specifications, DB design, test cases and migration plan with suppliere. Managing implementation processf. Creation guides and training plans for users g. Creation a roadmap for further CRM development 2) New web. functionality for sales managers creation (as project leader):a. Collection users requirements b. Creation technical specifications and design c. Searching a supplierd. Budget optimizatione. Implementation and supporting the functionality f. User trainings3) Other responsibilities:Creation new functionality for CRM systems: preparing user requirements for developers, creating technical specifications, design, test cases, testingDatabase and content preparing for email newslettersPreparing of analytics based on marketing researches Reports preparing and presentation for senior management and global officeTechnical support (150+ users) of 2 CRM systemsAchievements: Created CJM for new CRM system implementation Implemented a new CRM system for offices in Moscow, Kazakhstan and UzbekistanOptimized reporting system in the company. Developed and implemented new types of regular reporting.

1) New functionality for 152-FL “About personal data” creatinga. Creating Users requirementsb. Managing tender processc. Preparing tender analytics of potential developmentsd. Managing development processe. User trainings2) Creating new functionality and business process for launch a new product in CRM:a. Creating User requirements with product managerb. Creating CJM of new business project c. Creating new objects, roles, layouts, triggers, validations rules and fields for new product in CRMd. Creating test casese. User trainings3) Other responsibilities:Setting up and improving CRM: creating and setting up layouts, objects, record types, validation rules, business processesCreation weekly/monthly reports based on CRM and BI department data. Preparing presentations for senior managementTechnical support (120+ users) of Salesforce.com CRMPreparing a technical specifications, instructions, user and functional requirements, designAchievements: Developed and implemented a temporary solution to satisfy the 152-FL Created functionality for launch a new product in CRMCreated several Excel macros for regular reportsUploaded / updated / fixed over 30,000 contact/companies cards