Dmitry Rechnov Email & Phone Number

Toronto, Ontario, Canada

The Lead, Digital Health is a transformational role that will drive the strategy, performance and support the introduction, development and adoption of health care technology that will enhance provider operations as well as improve patient care experiences and outcomes.

Canada And United States

• Drove organizational excellence through a company-wide transition to fully remote services during COVID by creating a comprehensive operational playbook for 100+ clients
• Designed and deployed a complex customized CRM solutions, resulting in a 50% improvement in data accuracy and a 30% reduction in administrative burden.
• Enhanced operational efficiency by developing and implementing SOPs and communication tools, reducing unproductive team time by 20%.
• Designed and implemented a self-service client assessments portal, which decreased time to value from days to minutes.
• Deployed a Project Management solution, integrated it with CRM, and developed KPI metrics, leading to improved project tracking and a data-driven pricing model that enhanced profit margins and mitigated scope creep.
• Guided clients through the implementation of Employee Engagement and Assessment Services, managing survey projects and ensuring high participation rates.

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• Developed digital literacy training curricula targeting youth involved with the criminal justice system.
• Coordinated grant writing and submission of RFPs and contracts to the State, County, and corporate partners.
• Coordinated and supported SDFF education and testing programs, managed site schedules.
• Provided revenue forecasting, processed invoices and payments in the CRM system.
• Developed and updated program SOPs and KPI matrices.
• Prepared policy briefings and wrote technical documentation for educators and subject matter experts.

Toronto, ON

• Coordinated the implementation of an online planning and reporting system used for collecting and analyzing service utilization data coming from 103 providers: release of information, developing HIPAA training.
• Trained staff and designated provides to be super-users of the system.
• Developed IT vendor selection specifications and procurement including data systems risk assessments.
• Performed data modelling and analysis supporting evaluation, program planning, data analysis and system
• support.
• Coordinated steering committees comprised of academia, providers and service users.