Dmitry Ryazantsev Email and Phone Number

• Coordinated testing and release management activities for the launch of a title in a new market• Supervised an external QA team and closely collaborated with other external partners

• Performed functional and non-functional (primarily usability, localisation and to some degree performance and compatibility) testing on iOS and Android devices• Handled a great array of tasks related to release management: from scope adjustments, version control and writing release notes to deploying, submitting, rolling out and forcing the new version all along with client and server logs monitoring• Identified potential areas of improvement in the development process to enhance overall product quality

• Carried out manual functional and non-functional testing• Designed new test cases and maintained existing test documentation• Conducted early-stage analysis of specifications and requirements to pinpoint vulnerabilities, weak points, and potential ambiguities• Took part in sprint planning, task estimation, weekly demo preparation and feature presentation

• Acted as a representative of Age of Magic and Titans projects and communicated on behalf of the company across multiple channels (such as Facebook, Instagram, Discord, Twitter, Twitch, YouTube, Fandom)• Managed and performed community publishing• Maintained strong relationships with beta testers, community leaders and multiple moderators• Relayed the community needs to the production team• Produced reports on community reactions, activities and overall atmosphere

• Handled customer enquiries and provided first contact resolution of customer issues in English, French and Russian via Zendesk/Helpshift ticketing tools• Forwarded more problematic issues to software testers and developers through bug reports via Jira• Provided summaries in daily stand-ups as well as sprint review meetings on solved issues, player feedback, suggestions and general complaints• Kept game-related information up-to-date, composed new articles in the Help Centre