Head Of Customer Care
Current
Jul 2022 - Present
Who is Dmitry Savelyev? Overview
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Quick answer
Dmitry Savelyev is listed as Customer Service at Mokka, based in Tver’, Russia, Russian Federation. AeroLeads shows a work email signal at bk.ru and a matched LinkedIn profile for Dmitry Savelyev.
Dmitry Savelyev previously worked as Head of Customer Care at Mokka and Director Customer Service at Evotor. Dmitry Savelyev holds Диплом Специалиста По Инженерной Специальности, Business/Office Automation/Technology/Data Entry from Tver State Technical University.
Company email context
Email format at Mokka
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*@bk.ru
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Profile bio
About Dmitry Savelyev
Dmitry Savelyev is a Customer Service at Mokka. He possess expertise in project engineering, it operations, start ups, lean manufacturing, process engineering and 6 more skills. He is proficient in Английский.
Listed skills include Project Engineering, It Operations, Start Ups, Lean Manufacturing, and 7 others.
Current workplace
Dmitry Savelyev's current company
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7 roles
Dmitry Savelyev work experience
A career timeline built from the work history available for this profile.
Director Customer Service
Nov 2016 - Jul 2022
Business Unit Manager
HP Business UnitBusiness DevelopmentBuilding of full cycle of after sales support for a CustomerResponsible for Customer management & relationship;Implementation of repair service strategy in Russia based on customer expectations;Delivery of KPIs and high Customer satisfaction results;Contracts and P&L management; Resource planning and team.
Dec 2014 - Nov 2016
Project Manager
HP Business UnitLeading engineering role in the business unit;Develop and implement repair processes and procedures; Develop documentations and training processes;Delivery of repair quality;ERP system setup support;Main interface of communication between Customer; Local team and Subcontractor;Translate Customer and intercompany Regional repair requirments.
Mar 2014 - Dec 2014
Program Engineer
HP Business UnitEngineering lead of the business unit;Establish new customer service process based on company standarts;Develop end-to-end solutions for end users;Develop documentation and providing traning to staff;Main targets - to meet repair quality KPIs
Jul 2012 - Mar 2014
Systems Administrator
IT services delivery;HP services and systemets administration;VMware servers support;Service Tickets and Incidents managements; Report to European IT management team; 2nd level support;Start-up of new IT services based on customers' needs.Site security coordination and ensure of license compliance;
Jul 2009 - Jul 2012
It Engineer
Jun 2007 - Jul 2009
2 education records
Dmitry Savelyev education
Диплом Специалиста По Инженерной Специальности, Business/Office Automation/Technology/Data Entry
Engineer'S Degree, Biomedical/Medical Engineering
FAQ
Frequently asked questions about Dmitry Savelyev
Quick answers generated from the profile data available on this page.
What company does Dmitry Savelyev work for?
Dmitry Savelyev works for Mokka.
What is Dmitry Savelyev's role at Mokka?
Dmitry Savelyev is listed as Customer Service at Mokka.
What is Dmitry Savelyev's email address?
AeroLeads has found 1 work email signal at @bk.ru for Dmitry Savelyev at Mokka.
Where is Dmitry Savelyev based?
Dmitry Savelyev is based in Tver’, Russia, Russian Federation while working with Mokka.
What companies has Dmitry Savelyev worked for?
Dmitry Savelyev has worked for Mokka, Evotor, Iqor, Jabil, and Telecontact.
How can I contact Dmitry Savelyev?
You can use AeroLeads to view verified contact signals for Dmitry Savelyev at Mokka, including work email, phone, and LinkedIn data when available.
What schools did Dmitry Savelyev attend?
Dmitry Savelyev holds Диплом Специалиста По Инженерной Специальности, Business/Office Automation/Technology/Data Entry from Tver State Technical University.
What skills is Dmitry Savelyev known for?
Dmitry Savelyev is listed with skills including Project Engineering, It Operations, Start Ups, Lean Manufacturing, Process Engineering, Incident Management, Electronics Repair, and Program Coordination.
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