🔻 1. launched 4 business streams from scratch:- b2c & b2b payment processing & billing - b2c & b2b customer service🔻 2. after mvp launch: - increased CSAT score- optimized fee withhold process and returned x-mln. ruble monthly cashflow to the company🔻 details:- built buy-now-pay-later 4 split payments logic: regular payments, fees and collection, refunds, customer sms & push notifications- lanched chat and phone customer support- developed services for CRM (for 1st and 2d lines of support)- launched b2b financial operations: money transfer, comission deduction, reconciliations🔻 3. managed a team of 2 business analysts🔻 4. worked with:- 5 dev. teams (kotlin, java, scala, python, golang)- lawers (legal documents creation and support)- accountants (financial transfers, reconciliations and more) - sales managers - customer support specialists

- Designed, developed from scratch, and implemented a Telegram bot for remote coffee ordering and purchasing in an existing coffee shop. Integrated it with Tinkoff bank internet acquiring. - Created a web application for the coffee shop manager to manage the available menu assortment and a Telegram bot for order processing. - python, flask, postgresql

- Developed an administrative panel for managing data labeling processes for training ML models.- python, flask, postgresql