Dmitry Zayts Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Dubai, United Arab Emirates

- Responsible for Kaspersky global IT Infrastructure services: 35 international offices, over 4000 employees including 2000 software engineering experts and 400 million user base.- Board member, product and operations owner for Kaspersky DDOS Protection product, ensuring development and sales growth.- Manage 3rd line IT support, Infrastructure security, IT service architecture and design.- Host tens of thousands of systems, hardware or virtual within the infrastructure scale of hundreds of racks and world-wide geography - everything to support Company portfolio and service delivery to the Customer.- Maintain high customer satisfaction rate with regular senior management face-to-face feedback, quarterly KPI assessment and aim on a balance between customer feedback, service availability and TCO.- Drive IT maturity growth as a member and a stakeholder of a process management team and an owner of several ITIL processes.- IT Project governing board member enforcing approval processes to ensure proper risk assessment, resource allocation a application of strict metrics to guarantee smooth project lifecycle.- IT representative member for the Quality Assurance and Risk Assessment governing body, ensuring business continuity through IT operations, security, compliance and other risk type controlled mitigation.- A part of product creation team, involved in design, test and release cycles as an expert or internal customer.- A member of a budget committee governing body with company executives, owning IT infrastructure section and advising on peer budgets.- Major stakeholder for the Security department, working in a tight-knit team to create and promote efficient procedures and safety measures.- Owner of the infrastructure/services refactoring program aimed to ensure continuous Company impregnability and maintain of the said state on a daily basis through improvement of architecture design, processes and employee mindset.

Moscow, Moscow City, Russia

- Responsible for back-office, product infrastructures, Company networking, telephony and engineering support.- Support rapid growth of the Company by structure and process reorganization.- Grow and mentor IT managers to support new structures.- During company’s rapid expansions phase - build and migrate IT infrastructure for 20+ offices in APAC, Europe, Americas and Russia.- Finish successfully all Company initiatives and major projects, e.g.: massive infrastructure migration, brand new Company HQ construction, infrastructure design and operations overhaul.- Manage Kaspersky DDOS Protection product support and development, bringing the team of from startup-based approach into corporate guidelines as a part of a previous merger plan.- Operational budgeting and vendor management.

- Manage a team of Microsoft Windows technology experts responsible for 3rd line internal support and ongoing IT projects.- Responsible for availability of a majority of back-office and front-office services 24x7.- Created first versions of Kaspersky ITIL processes, specifically Crisis and Change management.- Work closely with IT development to complete business-related projects, i.e. partner integrations, CRM/PRM systems, marketing services, etc.- Operational budgeting and vendor management.

- Manage Corporate systems and related requests.- Release deployment.- 3rd line service support.- On-call support 24x7.- Manage world-wide AD infrastructure, database, mail systems and corporate firewalls.- Manage and support company product infrastructure.- Create and develop company monitoring systems.- Security operations.- Operating systems: Windows / FreeBSD.- Scripting: bash, perl, PowerShell.

- System and network administration, five interconnected sites within branch.- Checking systems operations support (AS/400)- Virtualization, hardware and internal back-office services operations.- ATM support.- End-user support.

- System and network administration, two separate factory sites.- Retail sale and accounting process systems support.- Hardware and end-user support- Software engineering: C- Scripting: bash, perl