Dmitry B. Email & Phone Number

Newtown, Pa, Us

Waltham, Ma, Us

• Promoted by CEO to take ownership of the global Finance function, including FP&A (Financial Planning and Analysis), Accounting, and BPM (Business Profitability Management) organizations, replacing the previous CFO and retaining all other functions (MS, QA, CS, WFM)• Refocused the global customer solution delivery teams on company’s key financial goals. Developed and personally delivered series of trainings on KFIs (key financial indicators) to hundreds of global customer-facing resources.• Took ownership and restructured the corporate PMO (Program Management Office) and IT MSO (Managed Service Operations) functions.

Waltham, Ma, Us

• Promoted by CEO to take ownership of Managed Services organization, replacing previous leadership• Restructured and reorganized Managed Services organization. Hired the new VP of Managed Services in 2018 and set him up for success.

Waltham, Ma, Us

• Led the Program Management Office stream for NEC/Netcracker’s joint SDN/NFV program, reporting to the Executive Board on all related business activities, including sales, marketing, R&D, delivery, and financials.• Played a key role during due diligence and post-merger integration during the company’s acquisition of CoralTree Systems in 2016. Identified and executed various operational improvements in top 3 legacy programs, resulting in significant profitability increases.• Led several major Post-Merger Integration streams following the company’s acquisition of Convergys’ OSS & BSS business in 2012, redesigning multiple business processes and changing the legacy process-centric culture to focus on results and customer satisfaction.• Integrated, transformed and reorganized multiple global functions (Managed Services’ technical skills center, Application Production Support, Quality Assurance) of 1,000+ ex-Convergys employees, resulting in significant profitability improvements.

Waltham, Ma, Us

• Tasked by CTO to take ownership of the global Quality Assurance function with traditional back-office testing / development extension function, replacing previous leadership• Within 5 years, transformed QA into a front-office, customer facing and revenue generating organization and grew it 4x. Partnered with the Sales team to roll out the new Testing Services (typically offered by System Integrators), developed a strong Value Proposition and built multiple Business Cases for key accounts.• Took an active role in upselling both newly developed Testing Services and additional Customer Support (PPS) services on key accounts, generating tens of millions of dollars of additional annual revenue and resulting in winning the “Most Valued Contributor – Corporate Sales Support” award in 2009.• Commissioned by CTO and VP of Engineering to create a new Operations Management organization, including a critical Workforce Management function to facilitate efficient and dynamic resource allocation across hundreds of customer and internal projects.• Took a lead role in due diligence, in-depth evaluation prior to Netcracker’s acquisition of Convergys Corp’s Information Management business (OSS/BSS) in 2012 and Subex’s NetProvision business (OSS) in 2011.• Played a key role in due diligence process related to NEC’s acquisition of Netcracker in 2008

Waltham, Ma, Us

• Officially promoted to Customer Support Manager in charge of the global Customer Support function.• Defined and developed Customer Support services offerings in accordance with the industry and ITSM/ITIL standards, along with a strong Value Proposition and individual Business Cases for key accounts. • Took an active role in upselling Customer Support services on key accounts in partnership with Sales and Account Management and generating tens of millions of dollars of additional annual revenue.

Waltham, Ma, Us

• As acting Customer Support Manager, supervised and personally trained dozens of “on loan” senior employees from R&D rotating in and out of the headquarters• Identifying, isolating, and troubleshooting high-complexity technical issues requiring developer-level knowledge of the product.• Worked closely with Account Management teams to identify and pursue additional sales opportunities, e.g. trainings, feature requests, accelerated product development etc.

Waltham, Ma, Us

• Developing, bug-fixing and troubleshooting a business logic-heavy client-side product module.

Moscow, Moscow, Ru

• Teaching advanced Physics, Math, and Computer Science to high school seniors

M.Sc., Physics, Math, Computer Science

Education record