Dmitry Hodosok Email & Phone Number

Warsaw, Pl

Vilnius, Vilniaus, Lithuania

Talk to customers to understand their needs and pain points.Create clear and concise documentation that developers and customers can use.Collaborate with engineers to bring new features to life.Stay up-to-date on customer feedback and use it to improve the product.Map out the future of the product by defining the features that will be developed.Communicate the new features to our customers and the rest of the team.Use Superset and Amplitude to evaluate the features’ performance.

Belarus

Helped prioritize product features by gathering and analyzing customer feedback.Analyzed churn and revenue data to identify trends and patterns that can be used to improve the project's OKR.Had regular calls with customers to understand their needs and how to grow account revenue with Affise.Prepared product analytics reports that provide insights into product performance and user behavior.Cross-sold and upsold the company's products by identifying opportunities to increase customer spending.

Belarus

Recruited and coached new team members to meet and exceed performance expectations.Generated ad hoc and scheduled reports that provide management with insights into key performance indicators (KPIs) and other metrics.Identified and implemented new ways to reach KPIs.Led a team of 5 account managers to achieve and exceed sales goals.Implemented and maintained the company CRM system to ensure that customer data is accurate and up-to-date.Qualified leads and accounts to identify and prioritize opportunities for growth.

Belarus

Proactively reported to management on account performance, improvements, and client feedback.Efficiently and effectively resolved customer issues, onboard new clients, and provide training.Set up ad campaigns, manage and optimize campaigns on an ongoing basis, and analyze and report on delivery.Grew accounts by upselling Platform.IO technology and products.