Dmitry Kiryanov Email & Phone Number

Москва, Россия

Setting strategy and direction of the company;Modeling and setting the company’s culture;Building and leading the senior executive team;Allocating capital to the company’s priorities;Providing diagnostics and repairs of customer hardware;Solving software problems;In charge of ordering spare parts and supplies from Apple company;Providing Customer phone and real-life services, consulting them about trouble-free and safe IT equipment usage;Providing office support in hardware and software configuration;Planning and implementing Wi-Fi networks;Responsible for communicating with International Company Clients

Providing diagnostics and repairs of customer hardware;Solving software problems;In charge of ordering spare parts and supplies from Apple company;Providing Customer phone and real-life services, consulting them about trouble-free and safe IT equipment usage;Providing office support in hardware and software configuration;Planning and implementing Wi-Fi networks;Responsible for communicating with International Company Clients

Providing Customer Support Center direct services which include client consultancy, product advertising, ticket submission and other;Launching of new Sales and Service offices, organization of their independent work;Team time management, organization of shifts and working places;Running of day to day Center functioning as supervisor;Responsible for ordering of supplies and trade accessories: SIM-cards, office accessories and other goods;High quality consultancy of customers; problem solving related to “difficult” clients;Demonstrating and advising on company products and services;Changing status of active services for each customer;Monitoring ticket queue and ticket dispatching;Calling the customer back to clarify and resolve issues timely;Organization of “secret client visits” and analyzing their results;Reviewing negative client comments and devising improvement strategies;Receiving and refunding cash payments

Changing status of active services for each customer;In charge of Dealers office branding, their analyses for Brand-Book conformity;Launching Brand New offices;Organizing employee training programs, conducting trainings and examination tests;Demonstrating and advising on company products and services to Clients

Regional Administration, Nizhny Novgorod, Russia

Providing Customer Support Center phone services which include advising customers, request/complaint submission and others;High quality telephone support consultancy;Demonstrating and advising on company products and services;Changing status of active services for each customer;Monitoring ticket queue and ticket dispatching;Providing customers with timely feedback regarding solved issues

Consulting potential clients regarding credit options;Conclusion of customer contracts;Direct sales;Delivery service management