Dmitry Kondratiev Email & Phone Number

Moscow, Ru

Москва, Москва, Россия

• Top Manager/Sponsor for working with the largest Customer. Identification and online monitoring of the fulfillment of obligations under the contract, including:- Organization of services works, resource planning;- Inventory Planning; - Organization and control of installations;- Coordination of work of all involved services;- Communication with the Customer at CE levels.• Head of the corporate project "Optimization":- Analysis of key business indicators.- Planning, Reporting, Pricing;- Motivational models (increasing the company's interest and sales);- Analysis of customers general profitability, profitability for goods and services.- Analysis of current contract Ts&Cs for the service for profitability.• Technical / service control via KPI {utilization Rate, cost per standard hour, profitability}• Introduction of new motivational models as a tool for increasing efficiency,• Analysis of the inventory structure.• Analysis of the document flow. Reducing the cost of a "transaction" by adjusting / optimizing business processes;• Marketing: update and development of the marketing plan.

Moscow, Russian Federation

• Manages Verint Russia Branch organization. Responsible for the followinf territory: Russia, Razakhstan, Ukraine, Belarus, Georgia, Azerbaijan.• Sales, installation and support of the Enterprise Intelligence Solutions for Contact Centers, Back Offices and Branches.• Responsible for company’s P&L and cash flow.• Development and execution of the business strategy and expansion plans and for territories of responsibility.• Implementation of the regional sales strategy, customer engagements & relationships, identified and developed new revenue generating opportunities.• Develop close relationships with decision makers of the key customers and business partners. • Develop and enhance Verint sales channel network, new partners recruited.• Maintaining customer service according company standards throughout the region.• Ensuring operational excellence: timely and accurate sales funnel management, compliance, etc.• Direct contract and support of the largest installation in Russia - Sberbank• Revenue growth 33% in 2016 (in USD).• Revenue growth 54% in 2017, 24% overachievement of the Target (in USD). Awarded by President’s Club 2017 Membership.

Moscow

• Manage Tyco/ADT Russia organization, 25+ people.• Statutory control of the Tyco in Russia.• Responsible for company’s P&L, cash flow and other budget metrics.• Overall responsibility for the business growth, direct sales and sales channels development. • Providing customer service according company standards throughout the EU region.• Develop close relationships with key customers decision makers. • Ensuring operational excellence: timely and accurate sales funnel management, SOX compliance, Health & Safety company policy, etc

• Manages Tops SI organisation , 80+ people• Responsible for SI P&L• Develops the sales strategy for SI, customer engagements & relationships, identifies and develops new revenue generating opportunities• Developed close relationships with the key customers and decision makers. • Manages commercial and production budgets for SI.http://www.systematic-group.ruhttp://www.topsbi.ru

• Managed the Avaya CIS organization (4 offices: Moscow, St. Petersburg, Kiev, Almaty; 130+ people, as of March 2008: 80+ sales & presales, 25 services, 4 marketing, 21 other).• Provided revenue YoY growth above annual targets in every market segment (IP-telephony, applications, services, SMB market). i.e. FY2007 revenue growth 37%, 15% higher that the plan.• Managed high profitability: focused organization on solution sales that allowed maintaining and growing GM, built the effective team that provided high CM, much higher than Avaya average. FY2007 CM was 13% higher than the plan.• Ensured operational excellence: timely and accurate sales funnel management, SOX compliance, etc.• Developed close relationships with key market players and decision makers (partners and customer). • Acted as an executive sponsor of largest projects, i.e. Sberbank, Treasury of Russia, and Federal Tax Department of Russia.• Deployed and supervised training programs for new recruits in the fast growing organization.• Provided full external representation of Avaya in CIS region, including all media responsibilities.• Statutory control of the Avaya entities in Russia.

• Built and managed Compaq CIS Major Accounts sales and pre-sales organizations, 30+ people. • Provided a smooth integration of Compaq and Digital sales teams after Digital acquisition during the financial crisis in Russia in the second half of 1998.• Overachieved Revenue Goals by all BU (desktops/laptops, servers, storage and services). GM levels were over the targets. 1999 revenue USD 45 M.• Developed the regional CIS sales strategy of “new Compaq” (after Digital acquisition), customer engagements & relationships, identified and developed new revenue generating opportunities• Introduced an Account planning process within the organization to increase sales, customer satisfaction and to improve intercompany cooperation.

• Managed Major Accounts sales team in PSBU.• Managed sales of Intel servers, desktops and laptops to major accounts in Russia with revenue more $ 500 K per year.• Reached revenue goal of $ 24 M in 2006.

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