Oversees the cloud communications platform supporting over 120,000 businesses worldwide. Leads a distributed team of system administrators and engineers providing 24/7 support and maintenance for critical services, including voice, video, chat, contact center, email, and file management. Manages and plans operations strategy, budget, and roadmap. Collaborates with cross-functional stakeholders to ensure seamless customer experience. Successfully launched multiple products and executed infrastructure migrations. Integrated acquired companies into Intermedia’s operations infrastructure. Achieved the highest service uptime and SLA compliance over the past three years. Migrated two datacenters and one product line to a new provider. Migrated 500k mailboxes to an advanced email security platform. Released real-time security alerts and credentials management systems. Developed AI-based search for internal Wiki. Led global teams in the support, servicing, management and resell of Microsoft O365. Developed and executed business strategies aligned with organizational goals, focusing on revenue growth and customer satisfaction. Collaborated with Sales, Marketing, and Business Development to create revenue growth opportunities. Managed customer engagements under high stress, ensuring successful completion and high levels of customer satisfaction.

Managed distributed production system administration team. Improved reliability and performance for a worry-free customer experience. Enhanced cross-country teamwork through knowledge sharing and unified procedures. Achieved best service uptime and SLA fulfillment. Implemented full cycle failover and capacity testing. Released real-time load balancing for Exchange frontend servers. Led a distributed team of engineers to ensure seamless operation of complex on-premises and hybrid cloud environments. Developed and executed strategies to enhance system operations, focusing on innovation and continuous improvement. Ensured operational excellence through proactive identification and resolution of bottlenecks and risks. Managed incident response efforts, ensuring rapid resolution of critical incidents. Developed comprehensive reporting mechanisms for system performance and operational metrics.

Managed system administration teams providing 24/7 support. Supported global system administration team coordination. Managed Microsoft Gold Partner and licensing programs. Built a highly qualified professional group during rapid company growth. Created operations dashboard for environment monitoring and reporting. Launched VMware-based virtual private hosting for Intermedia customers.