Dmitry Rodrigo Email and Phone Number

VR Technologies aerospace high-tech aerospace Project Management. Unmanned Aeral Systems. Unmanned Helicopter System. VRT500 light single engine coaxial rotorcraft Program management. Plan, Execute and Control the portfolio of unmanned aeral rotary wing and fixed hybrid systems projects. Proactively managing Customers relationships on VRT500 light single engine coaxial rotorcraft operations and maintenance with Maintenance / Engineering teams and Leadership to ensure Project issues being actively tracked, managed and status is communicated. Coordinating efforts and communicating info at all levels ensure the issue is resolved and UAS Customer is happy.Maintaining communication with Program, Engineering and Manufacturing to address technical issues to the appropriate department’s attention.Investigates, coordinates and provides responses, when necessary to customers regarding support issues.Ensures compliance with the Company, local Authorities and Customer’s requirements for safety. Coordinating with other Stakeholders to identify and resolve Customer support issues: spares, repairs, engineering, SB. etc.Developing and executing an agreed customer engagement plan for the assigned services and support portfolio.Coordinating regular status meetings at all levels and technical review meetings with leadership from Customers within the assigned Services and Support portfolio.Direct / indirect supervision and coordinating a team of technicians / engineering and other resources. Business development. Flight tests preparations and support. Proactively support Certification in ENAC / EASA.

Analysing info providing cost reduction, parts solutions & fleet maintenance optimization.Improving fleet using efficiency using LEAN+, Collecting and analysing Customer requests and requirements to provide expertise in engineering / maintenance or manufacturing on product / services performance.Providing market research and feedback for using by Sales / Marketing and other departments.Communicating with customers at all levels ensuring all activity done professionally and in atimely manner.Working collaboratively in a multicultural team environment.Developing and implement solutions, and Working out plans together with Customers ensuring positive impact and performance improvement. Customer Management consulting.

Senior Manager, Boeing Russia INC. Leading Boeing Modification projects and Spare Parts engineering efforts. Researching, reviewing and analyzing info on products and services providing cost reduction & fleet maintenance optimization. Working out medium & long term strategy. Identifing future business opportunities.Providing market feedback for using by Sales / Marketing and other departments.Developing and implementing metrics to monitor project status and budget requirements.Managing, coaching and mentoring indirect resources.Maintains and advances Customer relationships on a Senior Level.Collecting and analyzing Customer requests and requirements to provide inputs on product / services development. Leading negotiations interfacing directly with customer decision-makers and stake holders. Finalizing commitments, ensuring mutual benefit to the customer and Boeing. Working out plans for improving customer satisfaction.CAS MATERIAL SERVICES: Leads Spares PARTS and AVIALL Spares data base support efforts. FLEET SUPPORT: Working on unusually complex technical problems. Providing effective solutions. MODIFICATIONS Engineering support: Predictive and Proactive repairs (SRMs) engineering support.Integrating customer’s requirements, collecting info on competitors’ service and products and gathering other forms of market intelligence to identify new products and services opportunities (engineering - spares- training- services- programmes- soft etc).Leading audits, LEAN+/5S and certification activity.Complete projects: 747 LCF (2005); 777F (2007); 747-8 (both Intercontinental & Freighter) 2009; 787 production support (2012); Post Production (After Sales Support/ Customer Services) - 747/767 modifications / Spare PARTS/ MODIFICATIONS/ Repares (SRMs).

Analysing customer high profile issues providing fast and efficient advises andcomprehensive resolutions. Leverage internal resources to support resolution of customer issues.Identify new service and spares sales opportunities and new products opportunities through capturing customer requirements, collecting information on competitors’ products and getting other forms of market intelligence.Develop and implement account strategies and planning in order to achieve targets and share information within AUMA. Build customer relationship at all levels in order to support business growth and be perceived by the customer as solution provider.

Field REP (field service representative):Customers support. Line scheduled and unscheduled support. Fault isolation. Providingassistance on spares, requests, etc.Maintaining proper communication with all relevant departments, keeping the Customeraircrafts flying.

MRO Engineering Manager:General management. Team coaching/mentoring. Company certification and audits support.Aircrafts maintenance repairs and overhaul. Customer’s support. Troubleshooting.