Chief Commercial Officer
CurrentResponsibilities:- Ensuring the revenue growth by main services providing- Management of sales team (including recruitment, training, motivation, mentoring, coordination and control)- Developing and implementation internal sales procedures for optimal processes and customer segmentation- Public presentation and promotion of services, representing the company at conferences and events- Direct negotiations and products presentations to decision-makers of key accounts- Customer investment projects preparing and maintaining- Pre-sales assistance for the sales team- Customers procurement procedures preparing and Company's participation provisioning- Accounts receivable control and reducingAdditional responsibilities:- Elaborating products brochures and white papers- Market trends analyzing and services sales strategy preparing (including prices, regions, targeted audience)- Customer’s feedback analyzing and UX improving projects managingAchievements:Collected and formed a first-class high-motivated team of sales managers (5 persons). Developed a KPI system, sales procedures, contract drafts, and price policy. The results of this work are:- Stable company’s revenue growth by 10-20% per year (without external investments)- Expansion into new markets with building new points of presence (Hong-Kong, Almaty, Saint-Petersburg, Los-Angeles)- Service usability and customer satisfaction increasing (by using customer’s feedback processing and required features implement)- Increasing customer loyalty to the DDoS-Guard brand name- Cooperation with regional telecom market leaders (TTK, DOM.RU, Mastertel, Selectel, ISPsystem, Kazteleport, etc.)- The signing of contract and providing services to key customers: NTV.RU, REG.RU, Avantel, Cloud4Y, Devino-Telecom, CorpSoft24, TimeWeb, MIL.RU, ModulBank, Hearst Shkulev Media, etc.