Dmitry Shkliarevsky Email and Phone Number
Houston, TX, US
Dmitry Shkliarevsky's Location
Miami, Florida, United States, United States
Dmitry Shkliarevsky's Contact Details
Dmitry Shkliarevsky work email
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About Dmitry Shkliarevsky
A senior executive focused on building value with customer success and creating a culture of excellence. With over twenty-five years of diverse industry experience and a proven track record of transforming organizations for growth and profitability. Extensive experience managing complex concurrent sales and services practices across a variety of environments, industries, and market segments. Special skills partnering with core business functions to significantly increase a company’s footprint within a customer base, expand market share, and generate sustainable revenue. A team builder with demonstrated experience in increasing shareholder value coupled with strong P&L and general management skills and demonstrated effectiveness in: • Strategic Planning and Execution• Revenue Operations • Financial Management and Budgeting• Engineering Customer Experience and Services Portfolio • Enterprise Sales • Selling and Positioning Services• Cross-functional team leadership• Pre-sales support and proposal development• Client relationship management• Customer Management, Escalation Management, Churn Management, Renewals• Program / Project Management• Business Process Improvement• Recruiting and Personnel Development
Dmitry Shkliarevsky's Current Company Details
Dmitry Shkliarevsky Work Experience Details
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Chief Executive OfficerEntelligenceHouston, Tx, Us
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Career BreakApr 2024 - PresentStepped down from my last role as VP of Services @ Red Hat for unexpected family leave and sabbatical. Taking care of family and myself a bit before returning back to work.
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Vice President, Services, North AmericaRed Hat Dec 2023 - Mar 2024Raleigh, Nc, UsExecute on Red Hat’s transformative vision to deliver an exceptional customer experience for hybrid cloud, leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem. Responsible for all Services motions and functions in North America. -
Vice President, Americas Professional Services Delivery - Customer Success And ExperienceVmware May 2022 - Dec 2023Palo Alto, Ca, UsChartered with the successful delivery of consulting services to customers in the Americas. The role is responsible for +$400m in revenue (P&L) and includes all aspects of the consulting delivery business including executive leadership, strategy, execution and attainment of key financial targets that promote growth of the organization while maintaining a high degree of customer success. Lead the organization to successful acquisition by Broadcom. -
Senior Director, Customer Experience And Success - Strategy And PortfolioVmware Nov 2019 - May 2022Palo Alto, Ca, UsResponsible for a $2B+ global services catalogue and team of product managers and solution engineers focused on Customer Experience offerings. Portfolio included monetized services for Customer Success, Technical Account Management, Consulting Services, Support Services, and Education & Learning.
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Senior Director, Cloud Practice - Professional Services - AmericasVmware Jul 2014 - Nov 2019Palo Alto, Ca, UsSenior leadership role within VMware Professional Services responsible for $150M+ P&L, strategy, and customer success for our Cloud Practices in the Americas.
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Executive MbaRutgers Business School Sep 2012 - Jun 2014Newark, Nj, UsTwo year full-time Executive MBA -
Vp Of Global Services And Customer SuccessNetbiscuits Nov 2013 - Apr 2014Kaiserslautern, DeNetbiscuits is a global leader in mobile analytics and device detection solutions, helping companies achieve increased reach and performance, while improving conversion and customer engagement. Our cloud software records over one billion unique page impressions a month, serving global brands such as eBay, Coca Cola, MTV, BMW and T-Online.• Short term assignment to help company shift to a new business model and associated products and services.• Transitioned Professional Services organization to a Customer Success function as the basis for supporting new SaaS products and offerings.• Built out programs and offerings to minimize customer attrition and churn while enabling customer satisfaction and lifetime value. • Focused on driving superior experience and engagement across entire customer lifecycle through continued innovation, improvement, and measurement. -
Head Of Customer SuccessVmturbo Jun 2013 - Nov 2013Boston, Ma, UsVMTurbo delivers an Intelligent Workload Management solution for cloud and enterprise virtualization environments – with the goal of helping customers get the most out of – and continue to expand – their virtualization deployment. VMTurbo is backed by Bain Capital Ventures, Highland Capital Partners, and Globespan Capital. The company is headquartered in Massachusetts, with offices in New York, California, the United Kingdom and Israel.• Short-term assignment for an early stage startup where I built the foundation for aCustomer Success function and placed a leader into position to take the organization forward as chartered with the management team.• Built out a set of tools and capabilities focused on enablement, a customer success dashboard, retention strategies, and overcall engagement framework with sales and customers. -
Vp Technical Services Americas And Chair - Customer For LifeAppsense Jul 2010 - Feb 2013UsWe empower enterprises to liberate employees while providing the appropriate levels of governance and security. Our vision is a people-centric world, where technology is a transparent enabler of productivity.• Key contributor and leader that helped grow the company from 30M to well over 100M+.• Lead strategy and execution for a $70MM Technical Services organization in the US.• Created a “Customer for Life” program enabled by Technical Services with 80+ direct/indirect reports across Pre-Sales/Post-Sales/Customer Support/Customer Services.• Built out Professional Services division from the ground up. Includes: Consulting, Education, Project Management, and Technical Relationship Management.• Created portfolio service offerings, methodologies, and backend operations to provide a scalable platform poised for growth and profitability.• Worked on fundraising and M&A projects to provide incremental growth drive revenue.• Key contributor and maintained the company strategic plan which has the company positioned for exponential growth over the next 2-3 years. -
Senior Director, Field Operations - SolutionsGreenpages Technology Solutions Nov 2009 - Jul 2010Portsmouth, Nh, UsGreenPages is a $130M national consulting and integration organization that helps commercial, healthcare, and financial clients (enterprise and mid-market) fully virtualize their environments and transform their datacenter and IT operations to strategically leverage the power of cloud computing.• Achieved revenue goals by increasing product and services opportunities through solution selling and expanding key Alliance partnerships. • Managed and developed consulting capabilities and practice model to support company goals and strategic partnerships.• Implement policies and procedures to streamline business and introduce operational efficiencies to increase profitability.• Define key metrics and KPI’s to align with BI objectives and establish executive dashboards to continually monitor and improve the business. • Implement a PSA tool and integrate with a quote-to-cash initiative to increase transaction levels and introduce automation.• Maintain high utilization, low attrition, and high average hourly billing rates.• Manage executive relationships and strategy with Alliance partners including: VMware, CISCO, and EMC. -
Vp Of Services And OperationsVirtera Aug 2008 - Nov 2009UsVIRTERA is an independent IT virtualization consulting firm with corporate headquarters in New York City. We are a leading provider of virtualization technology solutions and services to companies nationwide. Our proven virtual operations framework, vSpectrum, ensures the successful and rapid adoption of virtualization technologies to deliver the optimum return on your IT investments.• Increased services revenues 200% in 2008 while improving gross margins from 22% to 45%.• Maintained high utilizations, low attrition, and high average hourly billing rates.• Streamlined operations with quote-to-cash efficiencies and implemented several KPI’s to help measure and report on the business accurately.• Developed and implemented strategic delivery capabilities that support regional markets consistent with organizational goals and objectives.• Grew organization from 12 direct / indirect reports to 50 (including regional management team).• Established performance quality measures to help assess team and individual performance levels.• Delivered global capabilities through innovative processes delivered in a repeatable, scalable and cost-effective manner.• Established clear financial, profit and growth objectives and managed through strict financial controls and measurements.• Managed executive relationships and strategy with Alliance partners including: Dell, VMware, Microsoft, and EMC. • Partnered with the executive management team on fiscal budget planning, strategic investments, and other key growth initiatives.• Company board member responsible for reporting and presenting quarterly revenue achievement as well as fundraising initiatives, business planning, acquisition targets, and new market opportunities. -
Senior Regional Manager, Professional ServicesVmware, Inc. Sep 2006 - Aug 2008Palo Alto, Ca, UsVMware (NYSE:VMW), the industry-leading virtualization software company, empowers organizations to innovate and thrive by streamlining IT operations. By virtualizing infrastructure—from the data center to the cloud to mobile devices—VMware enables IT to deliver services from any device, anytime, anywhere.• Delivered immediate and impressive revenue results starting at $10MM growing to $25MM annually, with projected annual revenues expected to reach $30 MM within 1-2 calendar years while maintaining 35% margin targets.• Recruited a top-performing consulting and engagement management team, expanded the organization from 7 to 60+ billable resources, established aggressive metrics, and introduced a new MBO program, resulting in a 100% increase in overall productivity and utilization.• Integrated a key acquisition of consulting professionals and associated IP within the region. Transaction also included adding additional management layer and further regional segmentation. • Helped formulate and launch practices model internally with specific focus on PMO practice and Risk Management disciplines within the organization. Additional emphasis was placed and building a project management methodology which mapped to larger Virtual Implementation Methodology.• Business development and management responsibility for three territories: New York Metro, New England, and Canada.• Manage regional Partner relationships and serve as point-person for subcontracted business.• Responsible for maintaining accurate forecasting and pipeline including full P&L review and analysis.
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Senior Regional Manager – Professional ServicesBmc Software Jul 2004 - Sep 2006Houston, Texas, UsBMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance—increasing their agility and exceeding anything they previously thought possible.• Increased Northeast sales from $10MM to $21MM, while improving margins from 18% to 28%.• Established 15 channel go to partners that generated 60-70% of total regional revenue. • Recruited and developed top consulting and project management team in the company, responsible for 25+ solution areas and over 100 discreet products. Expanded organization 2x from start of assignment to a total of 20 consulting resources.• Seamlessly merged technology consultants (national territory) as part of a new product acquisition into a regional practices model.• Instrumental with transitioning organization to a dedicated services entity (BMC Software Services, Inc.) with true P&L management, review, and analysis.• Positioned and managed several $3-6MM services opportunities which led to sales achievement and Presidents club awards.• Developed service offerings, methodology, new hire training, sales collateral, and manage business objectives within the organization.• Worked extensively with customers on solution scoping, contract creation/delivery, escalations, etc. (full project lifecycle).• Consistently ranked in the top 5% of BMC’s employee reviews. -
Project Manager / Principal ConsultantBmc Software Mar 2003 - Jul 2004Houston, Texas, Us• Provided technical leadership and architecture expertise for large enterprise implementations and custom development projects with Marimba customers from varied market sectors.• Core competencies included management consulting and low-level complex custom integration projects with high variable risk thresholds.• Supported sales cycles through pre-sales efforts with POC and RFP responses.• Worked extensively with various Marimba product teams (engineering, product marketing, etc.) to provide input from the field to formulate product limitations and directions.• Consistent top performer who worked as a team lead and provided guidance and technical expertise for junior/senior consultants.
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Director, Technical ServicesNew School Online University May 1998 - Mar 2003• Worked with senior executive staff to execute on program mission and funding requirements.• Managed a development and support team made up of 12-15 individuals.• Responsible for annual budget of $2.5MM.• Extensive project management, hardware/software maintenance (vendor relations) and budgeting responsibilities.• Managed and maintained all enterprise UNIX and Windows systems (server farm of 50+ servers).• Managed all software/application development projects.• Managed development and maintenance of portal and learning management system for 50,000 students and faculty.• Managed network operations including all wireless/fiber connections as well as collocation sites.
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Technology DirectorHandekraft.Com Jan 2002 - Jan 2003• Co-founder of a small startup centered on delivering technology solutions to complex business needs.• Developed initial business plan and worked on funding and business development opportunities.• Key company strategist and lead technologist responsible for everything from pitching solutions to leading large scale information architecture and web application development projects.• Supported client relations and sales with proposal writing, documentation, and product recommendations.• Developed and maintained several reference accounts with code and technology still in production with several companies.
Dmitry Shkliarevsky Skills
Enterprise Software
Professional Services
Cloud Computing
Cross Functional Team Leadership
Virtualization
Saas
Crm
Pre Sales
Solution Selling
Data Center
Vmware
Strategy
Management
Strategic Partnerships
Consulting
Integration
Vdi
Business Development
Project Management
Management Consulting
Salesforce.com
Partner Management
Product Marketing
Entrepreneurship
Disaster Recovery
Business Intelligence
Leadership
Start Ups
Servers
Sdlc
Cisco Technologies
Sales Operations
Executive Management
Sales
Go To Market Strategy
Mergers
Customer Engagement
Customer Retention
Customer Satisfaction
Customer Service Management
Customer Experience Transformation
Selling
Product Management
Customer Experience
Customer Acquisition
Education
Customer Support
Business Planning
Strategic Planning
Lead Generation
Dmitry Shkliarevsky Education Details
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Rutgers UniversityAnd Strategy -
Parsons School Of Design - The New SchoolDesign And Technology
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The New SchoolMedia Studies And Communications
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Bard CollegeCinema Studies And Film/Video Production
Frequently Asked Questions about Dmitry Shkliarevsky
What company does Dmitry Shkliarevsky work for?
Dmitry Shkliarevsky works for Entelligence
What is Dmitry Shkliarevsky's role at the current company?
Dmitry Shkliarevsky's current role is Chief Executive Officer.
What is Dmitry Shkliarevsky's email address?
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What schools did Dmitry Shkliarevsky attend?
Dmitry Shkliarevsky attended Rutgers University, Parsons School Of Design - The New School, The New School, Bard College.
What skills is Dmitry Shkliarevsky known for?
Dmitry Shkliarevsky has skills like Enterprise Software, Professional Services, Cloud Computing, Cross Functional Team Leadership, Virtualization, Saas, Crm, Pre Sales, Solution Selling, Data Center, Vmware, Strategy.
Who are Dmitry Shkliarevsky's colleagues?
Dmitry Shkliarevsky's colleagues are Lynden Lindo, Alan Kale, J. Avery King, Vanamamalai, Gopal, Melanie Freeman, Rana Zaki, Brian Tasson.
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