Dmitry Shkliarevsky Email & Phone Number

Houston, TX, US

Stepped down from my last role as VP of Services @ Red Hat for unexpected family leave and sabbatical. Taking care of family and myself a bit before returning back to work.

Raleigh, NC, US

Execute on Red Hat’s transformative vision to deliver an exceptional customer experience for hybrid cloud, leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem. Responsible for all Services motions and functions in North America.

Palo Alto, CA, US

Chartered with the successful delivery of consulting services to customers in the Americas. The role is responsible for +$400m in revenue (P&L) and includes all aspects of the consulting delivery business including executive leadership, strategy, execution and attainment of key financial targets that promote growth of the organization while maintaining a.

Palo Alto, CA, US

Responsible for a $2B+ global services catalogue and team of product managers and solution engineers focused on Customer Experience offerings. Portfolio included monetized services for Customer Success, Technical Account Management, Consulting Services, Support Services, and Education & Learning.

Palo Alto, CA, US

Senior leadership role within VMware Professional Services responsible for $150M+ P&L, strategy, and customer success for our Cloud Practices in the Americas.

Newark, NJ, US

Two year full-time Executive MBA

Kaiserslautern, DE

• Netbiscuits is a global leader in mobile analytics and device detection solutions, helping companies achieve increased reach and performance, while improving conversion and customer engagement. Our cloud software.
• Short term assignment to help company shift to a new business model and associated products and services.
• Transitioned Professional Services organization to a Customer Success function as the basis for supporting new SaaS products and offerings.
• Built out programs and offerings to minimize customer attrition and churn while enabling customer satisfaction and lifetime value.
• Focused on driving superior experience and engagement across entire customer lifecycle through continued innovation, improvement, and measurement.

Boston, MA, US

• VMTurbo delivers an Intelligent Workload Management solution for cloud and enterprise virtualization environments – with the goal of helping customers get the most out of – and continue to expand – their virtualization.
• Short-term assignment for an early stage startup where I built the foundation for aCustomer Success function and placed a leader into position to take the organization forward as chartered with the management team.
• Built out a set of tools and capabilities focused on enablement, a customer success dashboard, retention strategies, and overcall engagement framework with sales and customers.

US

• We empower enterprises to liberate employees while providing the appropriate levels of governance and security. Our vision is a people-centric world, where technology is a transparent enabler of productivity.
• Key contributor and leader that helped grow the company from 30M to well over 100M+.
• Lead strategy and execution for a $70MM Technical Services organization in the US.
• Created a “Customer for Life” program enabled by Technical Services with 80+ direct/indirect reports across Pre-Sales/Post-Sales/Customer Support/Customer Services.
• Built out Professional Services division from the ground up. Includes: Consulting, Education, Project Management, and Technical Relationship Management.
• Created portfolio service offerings, methodologies, and backend operations to provide a scalable platform poised for growth and profitability.

Portsmouth, NH, US

• GreenPages is a $130M national consulting and integration organization that helps commercial, healthcare, and financial clients (enterprise and mid-market) fully virtualize their environments and transform their.
• Achieved revenue goals by increasing product and services opportunities through solution selling and expanding key Alliance partnerships.
• Managed and developed consulting capabilities and practice model to support company goals and strategic partnerships.
• Implement policies and procedures to streamline business and introduce operational efficiencies to increase profitability.
• Define key metrics and KPI’s to align with BI objectives and establish executive dashboards to continually monitor and improve the business.
• Implement a PSA tool and integrate with a quote-to-cash initiative to increase transaction levels and introduce automation.

US

• VIRTERA is an independent IT virtualization consulting firm with corporate headquarters in New York City. We are a leading provider of virtualization technology solutions and services to companies nationwide. Our.
• Increased services revenues 200% in 2008 while improving gross margins from 22% to 45%.
• Maintained high utilizations, low attrition, and high average hourly billing rates.
• Streamlined operations with quote-to-cash efficiencies and implemented several KPI’s to help measure and report on the business accurately.
• Developed and implemented strategic delivery capabilities that support regional markets consistent with organizational goals and objectives.
• Grew organization from 12 direct / indirect reports to 50 (including regional management team).

Palo Alto, CA, US

• VMware (NYSE:VMW), the industry-leading virtualization software company, empowers organizations to innovate and thrive by streamlining IT operations. By virtualizing infrastructure—from the data center to the cloud to.
• Delivered immediate and impressive revenue results starting at $10MM growing to $25MM annually, with projected annual revenues expected to reach $30 MM within 1-2 calendar years while maintaining 35% margin targets.
• Recruited a top-performing consulting and engagement management team, expanded the organization from 7 to 60+ billable resources, established aggressive metrics, and introduced a new MBO program, resulting in a 100%.
• Integrated a key acquisition of consulting professionals and associated IP within the region. Transaction also included adding additional management layer and further regional segmentation.
• Helped formulate and launch practices model internally with specific focus on PMO practice and Risk Management disciplines within the organization. Additional emphasis was placed and building a project management.
• Business development and management responsibility for three territories: New York Metro, New England, and Canada.

Houston, Texas, US

• BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC.
• Increased Northeast sales from $10MM to $21MM, while improving margins from 18% to 28%.
• Established 15 channel go to partners that generated 60-70% of total regional revenue.
• Recruited and developed top consulting and project management team in the company, responsible for 25+ solution areas and over 100 discreet products. Expanded organization 2x from start of assignment to a total of 20.
• Seamlessly merged technology consultants (national territory) as part of a new product acquisition into a regional practices model.
• Instrumental with transitioning organization to a dedicated services entity (BMC Software Services, Inc.) with true P&L management, review, and analysis.

Houston, Texas, US

• Provided technical leadership and architecture expertise for large enterprise implementations and custom development projects with Marimba customers from varied market sectors.
• Core competencies included management consulting and low-level complex custom integration projects with high variable risk thresholds.
• Supported sales cycles through pre-sales efforts with POC and RFP responses.
• Worked extensively with various Marimba product teams (engineering, product marketing, etc.) to provide input from the field to formulate product limitations and directions.
• Consistent top performer who worked as a team lead and provided guidance and technical expertise for junior/senior consultants.

• Worked with senior executive staff to execute on program mission and funding requirements.
• Managed a development and support team made up of 12-15 individuals.
• Responsible for annual budget of $2.5MM.
• Extensive project management, hardware/software maintenance (vendor relations) and budgeting responsibilities.
• Managed and maintained all enterprise UNIX and Windows systems (server farm of 50+ servers).
• Managed all software/application development projects.

• Co-founder of a small startup centered on delivering technology solutions to complex business needs.
• Developed initial business plan and worked on funding and business development opportunities.
• Key company strategist and lead technologist responsible for everything from pitching solutions to leading large scale information architecture and web application development projects.
• Supported client relations and sales with proposal writing, documentation, and product recommendations.
• Developed and maintained several reference accounts with code and technology still in production with several companies.

Master Of Business Administration (M.B.A.), Finance, Marketing, And Strategy

Mfa, Design And Technology

Ma, Media Studies And Communications

Ba, Cinema Studies And Film/Video Production