Strengths: Broad, varied technical and customer support experience; flexibility; integrity; superb learning capabilities. I can become familiar with new equipment in terms of days depending on complexity and technical manuals availability. Clear understanding production technologies coupled with management skills. Successful experience of negotiations with key persons of Customers and Suppliers.Foreign language: English.Broad experience in various computer systems and office software, network and system utilities; different databases such as 1C, 4S, SAP and so on.I have practical experience in many aspects of service workflow for Russian and international technical service, from level of service engineer to chief service officer.Specialties: Electronic and mechanical repairs of post-press, pre-press, packaging and heavy printing equipment, include elementwise. Technology installations, staff training.Provide service and technical support to customer and managing staff.Organize service activities.Develop and organize service workflow, created service support plan, business plan, regulations and procedures.Finlay I now how to make customer happy because of good technical service.