Felipe Lira Email and Phone Number

I am a professional with over a decade of experience in the job market, specializing in business management within the fields of Technology, Sales, and Customer Service. My expertise focuses on strategic analysis and leadership.I possess knowledge in the following activities:Management of pre- and post-sales services;CRM;Commercial management;Leadership of multidisciplinary teams;Business strategy and innovation;Creation of the Data Analysis and Governance team for Services;Integration of Business Process Improvement with Lean methodology;Management of Business Intelligence tools: Power BI, Azure Data Explorer, and Grafana;Creation of development plans and performance management according to the specificity of each area;Support in the hiring process of professionals;Implementation of access systems;Ideation and management of team efficiency;Creation of insights through data analysis;Strategic focal point in integrating Operations, Technology, Sales, Commercial, and other areas involved in projects to achieve the company's goals;Creation of presentations and data reports for senior management;Active participation in C-Level strategic meetings for defining objectives.Results:Post-Sales Management: Managed over 600 service contracts in LATAM and led the largest recall project in South America;Brand Ambassador: Served as the brand ambassador in Brazil for 3 years, integrating internal marketing and strengthening corporate identity;Created the BI and Governance department from the design process to managing process execution, using tools like Design Thinking, Agile Methodology, among others;Expanded service geographic coverage in Brazil by 125%, reducing operational costs and ensuring greater profitability and reach;Increased profitability of the company's key contracts by 15%.I hold a degree in Automation and Control and an MBA in Business Management. Black Belt in Lean Six SigmaFelipe LiraEmail: dmkfelipelira@icloud.comPhone: +55 11 98201-8745